Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
I did not expect to be denied an appointment 9 days after giving birth. Despite crying on the phone and begging to be seen i was prescribed medication over the phone based off my description of my symptoms. This isn't the service i expected.
Visited November 2023
Beacon Medical Group has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by John - Posted on 20 November 2023
The assessment doctor came to assess my mobility, and immediately came to the conclusion that I needed to be in a rehabilitation hospital, this was arranged immediately for me to be admitted to Kingsbridge Hospital the same day, this has worked out really well, hopefully it will stand me in good stead when I return home. I cannot thank the doctor who came to see me at home enough.
Visited November 2023
Review titled Beacon Medical Group
Replied on 15 January 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your assessment, we are happy to hear this. . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
Have to wait an incredibly long time to even speak to a human being before they decide if your condition is worthy of being brought to the doctors attention.
Visited November 2023
Beacon Medical Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sara-Louise Davies - Posted on 20 November 2023
I have been with this surgery for over 20 years, before it became beacon medical. I've been the patient of few different GPS and they have always been very kind and understanding and done their very best for me under the most difficult time we are experiencing in the NHS. The pharmacy and reception staff included. Can't praise them highly enough.
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us over the last 20 years . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Slow practice
Rated 4 stars out of 5
by Stephen Jones - Posted on 20 November 2023
When you send an econsult they do always get a response when they give you a date to get back to you.When you send an econsult with all the information the doctor requires when they ring they still ask what they can do for you surely that's the point of the econsult.They also need to speed up there telephone answering service.I asked for my medication to be reviewed last Wednesday it is now Monday the following week and it's still hasn't been done.I econsulted this two weeks ago and talked to my doctor about it last Wednesday.
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with contacting us, we are always aiming to improve our waiting times. If you are still experiencing these issues with your medication please can you contact the surgery to discuss this further. we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group
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Review titled So disorganised
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
Long waits for doctors to get back to the patient. Told a specific doctor needs to speak with patient and after a week or two, a different doctor rings. No continuity of care.
Visited November 2023
Review titled Beacon Medical Group
Replied on 08 November 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us .We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2023
Call handler very helpful and reassuring with the issues that I discussed over the telephone and was able to answer most of my questions / queries .
Visited November 2023
Review titled Beacon Medical Group
Replied on 02 April 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience speaking with a Patient Advisor . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Good service from GP
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2023
I have always had a great service from my GP and am happy with the care I have & continue to receive.
Visited November 2023
Beacon Medical Group has not yet replied.
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Review titled Lovely Doctor
Rated 5 stars out of 5
by Pauline Moulson - Posted on 20 November 2023
I have always had to wait over twenty minutes on the phone to get though and another two weeks to see a doctor if it’s not urgent. When you get to see a Doctor they are caring and helpful.
Visited November 2023
Beacon Medical Group has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Had bad legs for 2 months seen I doctor back in September spoke to another 1.2 weeks ago phone again 7/11/2023 another one phoned me said he would see me but not for another week
Visited November 2023
Review titled Beacon Medical Group
Replied on 08 November 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on seeing a doctor, if you are still experiencing medical concerns please contact the surgery .We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group