Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
Really helpful and great follow up to my problems. They were really professional in the experience
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us! We are happy to hear this . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
Following a phone consultation I was invited for an appointment within 30mins,where upon the doctor carried out a thorough examination which upon she was able to alleviate my concerns with a precise & common sense approach
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us, we are happy to hear this . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Excellent GP
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2023
Met my GP for first time having only spoken on the phone before. Excellent communicator. Made it easy to understand and also prepared to listen. Worth the wait
Visited November 2023
Beacon Medical Group has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Christine - Posted on 21 November 2023
I was given a face to face appointment with my new doctor. She had a very pleasant manner and gave me appropriate advice. I had to wait 25 minutes past my appointment time but I was advised the doctor was running late and she apologised when I saw her. Visiting a surgery is a very different experience from before the pandemic and I feel patients are very much discouraged from seeing a doctor.
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with your new GP . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Fortunate patient
Rated 5 stars out of 5
by Anthony Winterton - Posted on 20 November 2023
I feel very fortunate to have my G.P. At Becon medical. My doctor is very professional with a lovely understanding nature. My doctor also seeks on my behalf the best treatment available for my condition.while remaining patient under a very stressful workload always going above and beyond her/his duty. I really am honestly great full and fortunate. I just wish I was less trouble for my G.P.
Visited November 2023
Review titled Beacon Medical Group
Replied on 02 April 2024
Dear Anthony, Thank you for taking the time to provide Beacon Medical Group with your feedback on interacting with the practice. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
Received phone call as arranged, and was impressed by the understanding of my situation. Also, medication was quickly received.
Visited November 2023
Review titled Beacon Medical Group
Replied on 21 March 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your recent interaction with the practice. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
I always get a very fast response from e-consults and seeing the Dr fave to face is not a problem. I never have to wait for more than a few days for an appointment
Visited November 2023
Review titled Beacon Medical Group
Replied on 02 April 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience using eConsult . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Hard to make an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
It took 35 minutes to get through on the phone to book an appointment. At the surgery everything was good but making an appointment is difficult
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on our phone waiting times to et an appointment, we are sorry to hear this, we are always trying to improve our waiting times. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group
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Review titled Professional and efficient
Rated 5 stars out of 5
by Paul Tiltman - Posted on 20 November 2023
Small surgical procedure - very efficient and professional service. Was kept fully informed during procedure and was treated with utmost respect and care. Waiting time for the minor procedure was relatively short.
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on the experience you had at your appointment, we are happy to hear this . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Remote!
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2023
When you ring the surgery, after listening to various messages for several minutes you are put on hold. The previous message told you where you are in the queue ie 1st of 7th. This helped decide if it was worth hanging on at that time. Position has now been removed from the message so you have no idea how long it will be before answered. Just one more example of being remote from patients.
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your our phone lines, we always aim to improve this .We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group