Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst practice I've ever had
Rated 2 stars out of 5
by Anonymous - Posted on 09 May 2024
Who decides on the time scale for an econsult call back.? I have waited well over 2 weeks for a call back date. I find this totally unacceptable.
Visited April 2024
Beacon Medical Group has not yet replied.
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Review titled Considerate and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2024
My husband was very ill his condition was dealt with sympathetically and quickly by GP I was ill at the same time but has to contact surgery several times to get the right medication
Visited March 2024
Beacon Medical Group has not yet replied.
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Review titled Shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Just spent over an hour on the phone and on the internet trying to get someone to talk to me about treatment - finally, spoke to someone who rang me back a few hours later only for them to tell me to go Derriford A&E! This is the second time for something unrelated! It feels like a chest infection and in the good old days when a doctor would actually see you at this practice I'd imagine that's what they'd find. No wonder A&E is so full - shocking!
Visited March 2024
Review titled Beacon Medical Group
Replied on 19 March 2024
Thankyou for your comment, I am sorry to read of your concerns surrounding your recent interaction with the Practice. Please email d-icb.beaconcomplaints@nhs.net with your details so we can investigate this and contact you regarding this Many thanks Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Shocking communication
Rated 1 star out of 5
by Emma - Posted on 25 March 2024
Completed E consultation 15-03-2024 at 12:41 and have yet to have any communication back. I have logged this twice via the feedback link and yet still no communication. Shocking service, No communication. Not the first time I have had highly inadequate service. No patient care or compassion received. Highly disappointing. I still remain unwell and at risk.
Visited March 2024
Review titled Beacon Medical Group
Replied on 02 April 2024
Thank you for your feedback. Patients should expect an email or text from the practice once their online consultation has had an initial clinical review, this text will indicate when a GP or member of the clinical team may contact the patient. Normally an initial clinical review takes place within 24 hours of receiving the online consultation (longer if submitted at evenings or weekend). I apologise if you did not receive this message. If appropriate a member of the clinical team will respond to an online request with information either via call, email or text- depending on the nature of clinical concern. If a patient requests medication this can sometimes be dealt with appropriately without the GP needing to see or call a patient. I do not know the specifics of your request but would be more than happy to look into this further and liaise with the relevant GPs, if you could provide your details by emailing me at d-icb.beaconcomplaints@nhs.net Regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Not Happy
Rated 1 star out of 5
by MR FRANK S WAVISH - Posted on 07 June 2024
Because i gave a bad review on my waiting at least 5 months to see a specialist to look at my deteriorating cartilage in my left knee the review would not let me go any further.
Visited March 2024
Beacon Medical Group has not yet replied.
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Review titled Abysmal....
Rated 1 star out of 5
by Karen Cook - Posted on 21 March 2024
An e-consult was completed 5 March, & a reply stating I'd be contacted by 1830hrs 6 March. No contact received, so a reminder was sent to the surgery, & a reply stating I'd now be contacted by 21 March! On 21 March, received a text stating a prescription has been left at surgery for me. No human contact whatsoever!!
Visited March 2024
Review titled Beacon Medical Group
Replied on 02 April 2024
Thank you for your feedback. Patients should expect an email or text from the practice once their online consultation has had an initial clinical review, this text will indicate when a GP or member of the clinical team may contact the patient. Normally an initial clinical review takes place within 24 hours of receiving the online consultation (longer if submitted at evenings or weekend). I apologise if you did not receive this message. If appropriate a member of the clinical team will respond to an online request with information either via call, email or text- depending on the nature of clinical concern. If a patient requests medication this can sometimes be dealt with appropriately without the GP needing to see or call a patient. I do not know the specifics of your request but would be more than happy to look into this further and liaise with the relevant GPs, if you could provide your details by emailing me at d-icb.beconcomplaints@nhs.net Regards Lauren Patient Liaison and communication lead Beacon Medical Group
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Review titled Mind at rest
Rated 5 stars out of 5
by Andrew - Posted on 12 June 2024
Diagnosis of lump on shoulder. Assured it was nothing to worry about and just "fleshy lump". To be reassured GP suggested a further scan which proved successful.
Visited February 2024
Beacon Medical Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Lesley Tomlinson - Posted on 10 July 2024
The doctor was very kind considerate, helpful tho rough and understanding. She took good care and explained the situation to me. Thank you
Visited February 2024
Beacon Medical Group has not yet replied.
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Review titled Their staff need customer service training
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
Absolutely appalling service, every time you speak to reception (who by the way act as if they are God's gift to the healthcare system), you are met with a cold and unfriendly response; they can't get you off the phone quick enough. By the time you eventually get through to a GP they can't get you off the phone quick enough, the majority of them are short with you and concern and consideration for patients has gone out the window. I've occasionally had an understanding doctor but not very often at all. The few times that I have been in the surgery there's hardly anyone there and the phone is never ringing, so god knows why it takes 20+ minutes to get through to someone!
Visited January 2024
Review titled Beacon Medical Group
Replied on 15 January 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us, we are sorry to hear this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group
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Review titled Disappointed in econsult service.
Rated 2 stars out of 5
by Anonymous - Posted on 06 December 2023
Whatever I've used the econsult service for, repeat prescription or organising fit note, the time it takes to organise is beyond stretched, and iften incorrect. As a disabled patient in a wheelchair, it's frustrating to ask a family member to come and vollect to hear the items you've told me will be ready by a certain time, to find out yet again that they are not ready, therefore putting further pressure on those family members trying to help
Visited December 2023
Review titled Beacon Medical Group
Replied on 15 January 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your your experience, we are sorry to hear this .We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group