Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2024
I was able to get help very quickly, the receptionist who I spoke to on the phone was very knowledgeable and helpful
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Struggling
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
When you eventually get through on the phone after upwards of 30 minutes, staff are helpful and obviously doing their best under extreme pressure. My elderly parents have given up even trying to get through on the phone - they feel defeated. The impression is that the practice has taken on far too many patients and cannot cope with demand - patients are left with no alternative but to call 111 or 999. My experience while trying to get help for my elderly mother was horrible - I had to really be persistent and make a fuss to get her seen and then I was spoken to by the doctor like I was overreacting and that my mother was fine, although plainly she was not. Within 48 hours she was back in hospital after unnecessary suffering. The most annoying thing was the doctor’s insistence that we call the surgery for any issues arising - the fact that it is so hard to get through is not the doctor’s fault - as they informed me - but it is the reality of the situation and if we don’t continue to raise the problem then how will it ever change. I know the pressure health services are under but keeping quiet about it helps nobody in the long run.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Caroline - Posted on 27 June 2024
Dr was excellent. Got straight on with getting me sorted. Couldn't wish for more speedy treatment.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Busy practice
Rated 4 stars out of 5
by Adrian Roberts - Posted on 12 June 2024
Econsult is not intuitive but manageable. In this case after spending time filling one in I still had to ring the surgery. 10 day wait before talking to doctor. Once I was on the phone to her things went very well.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Long winded procedures
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
After phoning surgery i was advised to use the e consult method. I logged on but then found it was actually closed for the day. First thing the following day i filled the e consult out but when I reached the end it advised me it couldn't deal with this and to phone the surgery!!
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Poor Practice
Rated 2 stars out of 5
by Jeffrey Cartwright. - Posted on 25 July 2024
Since they operated the online form, the surgery has gone downhill in my opinion. You cannot just phone up and book an appointment anymore as you keep getting told to fill in the on line form. The doctors keep changing so there is no continuity with a doctor/patient. I've been seeing a doctor for a particular symptom and I've seen certain specialists but no diagnosis as yet but I've had no correspondence as to what's going to happen next as I'm still suffering from the same symptoms and it's now been 75 plus days since I first raised the issue.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Help when needed
Rated 5 stars out of 5
by Jackie hack - Posted on 26 June 2024
I did an econsult regarding my mental health and I was treated with respect and speed. I can't praise or thank the team enough.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Martin - Posted on 26 June 2024
Having a regular COPD review. Dealt with by a very competent nurse practitioner who offered good advice and suggested a trial of a slightly different medication to help with my condition. She changed my prescription and will review the situation in a few weeks
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Hard to see somebody
Rated 3 stars out of 5
by Bryan Powell - Posted on 26 June 2024
Wanted to know if after an operation I was OK to return to work early 2 weeks after given a 6 week sick note from hospital. I was told that a link could be sent and I would fill it in and all OK. So I decide if my operation is OK and the condition of it is satisfactory even though I felt the infection was not yet fully gone? In the end I was told a doctor would call back from a doctor. A few hours later I got a call explained the situation and I was asked if I think I needed more Antibiotics? I said yes but wanted to know if the infection was OK enough to return to work early. But I was just left with another week of antibiotics and back to work. My problem where is the after care especially when you have had complications? It seems you are just left to fend for yourself. No follow ups from anybody. This is the same after my Hypertension medication was changed, no follow to see if its working?
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
I have never had any issues with this practice. I had to submit 2 separate eConsults for my poorly children and they were both seen on the day by the kindest team. I cannot fault them! They both needed antibiotics which I got on the day. Thankyou so much
Visited June 2024
Beacon Medical Group has not yet replied.