Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beacon Medical Group.
Reviews
-
Review titled Top class
Rated 5 stars out of 5
by michael duncan hookway - Posted on 14 June 2024
Have read many poor reviews but any issues are down to rapid population growth and under investment by the incumbent government and not the local medical centre. I logged my medical issue, had a face to face within 2 hours ,tests sent and returned within 48 hours and required treatment prescribed within the hour. All staff were pleasant , professional and efficient. Special mention to the Paramedic Urgent Team at Glenside who promised a lot and duly delivered. Sincere thanks to all involved.
Visited June 2024
Beacon Medical Group has not yet replied.
-
Review titled Very efficient team
Rated 5 stars out of 5
by Angela Luscombe - Posted on 26 June 2024
On the last two occasions I’ve visited the GP Practice after signing in I didn’t have to wait very long before my name was called to see practice nurse. The practice nurse explained every thing that I was having done and gave me a few health tips to which I appreciated. Always very friendly happy staff and always ready to help with any questions you may have. Excellent 100%
Visited June 2024
Beacon Medical Group has not yet replied.
-
Review titled Responsive group
Rated 5 stars out of 5
by Larraine - Posted on 05 June 2024
Fast reliable service, very helpful, understanding, compassionate and performed professionally. Doctors contacted me when they said they would and gave good advice and reassured me about my condition, explained in good detail, which really helped me.
Visited June 2024
Beacon Medical Group has not yet replied.
-
Review titled Asthma review
Rated 2 stars out of 5
by Sara Chapple - Posted on 26 June 2024
On Thursday 13th June I submitted a paper repeat prescription for both of my children via the drop in box outside of the station road surgery. A week later the inhalers were not sent to the pharmacy so I went to the doctors to ask why. They said both children needed a review. Had I not gone to the doctor then I would not have known this as I receive no email or txt to notify that there was an issue. I was asked to complete an E consult. On two separate days when I tried to do this it told me the surgery wasn’t excepting E consults at that time. The surgery eventually did this for me. My eldest son was asked to complete a review online, which he did. 5 days later there is still no inhaler at the pharmacy and we have received no feedback to explain why or what to do now! I will now have to go back to the doctor surgery to find out what I’m supposed to do. All the while my son has no inhaler which considering he has asthma is not exactly ideal! Better communication is needed and a better process for ordering inhalers that have previously been prescribed without issue!
Visited June 2024
Beacon Medical Group has not yet replied.
-
Review titled Inefficient administration processes
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2024
Doctor initially omitted activating my prescription. The cream wasn’t available- I had to notify the practice. Was passed incorrect info on two separate occasions as to how I would be notified when revised script was ready. Process took more than a week for me to finally receive the medication I needed. Left feeling frustrated and extremely undervalued as a patient. Seems patients are now responsible for filling the gap in communication between surgery and pharmacy. Not acceptable.
Visited June 2024
Beacon Medical Group has not yet replied.
-
Review titled Very busy practice
Rated 4 stars out of 5
by Linda - Posted on 26 June 2024
My experience has been positive. Rang surgery at 9.00. Spoke to doctor at 10.00 and had prescription by end of day. I do feel there are times when a face to face appointment is more appropriate. Some years ago when you went to surgery the doctor knew my problem by the way I walked! It would be useful if the econsult could be used weekends and evenings. This is the only time working people can use the system. On the whole I’m satisfied with the care I’ve received and find all the doctors in the practice I’ve seen are very kind and caring.
Visited June 2024
Beacon Medical Group has not yet replied.
-
Review titled Beacon practice
Rated 4 stars out of 5
by Julia Sullivan - Posted on 26 June 2024
I had to call reception for an appointment got through within 4mnts, very helpful and had a Dr call back, visited surgery, seen a very nice understanding Dr and all within a couple of hours. Brilliant.
Visited June 2024
Beacon Medical Group has not yet replied.
-
Review titled Excellent support
Rated 5 stars out of 5
by Karen stewart - Posted on 05 June 2024
Following an e consult I was given a timely phone call consultation and subsequently offered an appointment very quickly. The GP was excellent in discussing my problem
Visited June 2024
Beacon Medical Group has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Sally-ann Morgan - Posted on 26 June 2024
Recently went with a problem but through treatment, a totally unexpected very serious illness was discovered. Everything happened so quickly. Was treated with respect and care.
Visited June 2024
Beacon Medical Group has not yet replied.
-
Review titled Booking appointment
Rated 3 stars out of 5
by Alison Palmer - Posted on 26 June 2024
I booked a shingles jab (2nd one) on the phone. Lady told me only one appt available in June. Perfect When I went for the jab at Chaddlewood the appt hadn't been booked Luckily the time I was told was still free so got my jab
Visited June 2024
Beacon Medical Group has not yet replied.