Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waste of time
Rated 1 star out of 5
by Beverley Ford - Posted on 16 October 2024
After being told I could have the possibility to have the weight loss injections and now being told as I am a type 1 diabetic this is not the case. I need help with my weight and the injection would be the best option. The diabetic checks are a waste of my time when I don't get support
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Poor experience - can’t go on like this
Rated 2 stars out of 5
by Charles Eddleston-Haynes - Posted on 30 October 2024
Used e-consult for an ongoing issue, was called once after waiting two weeks, during a work meeting. Was then told I was called twice (untrue as I was sure to have phone on loud immediately after) and then to resubmit a consultation in its entirety. A waste of everyone’s time and resources. A week later, I submitted an online prescription request with a note attached explaining the specified medication I need, which I have received as a repeat prescription for the last 30 years. It was totally overlooked and given a) less medication than needed b) lacked one of the medications required. My faith in the nhs as a whole is at rock bottom and this E-consult service has only acted as a barrier between getting seen by a gp, rather than making it easier. I would also hope that someone as educated as a gp would take the time to read what my past medications have been, alongside the attached note, before submitting medication that was not the entirety of what was required. Rather, it was a clear administrative mistake, that led to further mistakes because of lack of due care. I understand that GPs are overworked but I have come to expect the absolute minimal and will likely be looking to go private, as my health is simply at risk relying on a service that cannot be counted on
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Speedy response
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
Doctor called me following an online request. Called me in immediately and referred me to Derriford Hospital for a consultation, they rang me within 2 working days and I now have an appointment within 2 weeks.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Anne Sheere - Posted on 16 October 2024
Came for covid and flu jabs very well organised, short queue only waited a few minutes. Husband done at same time
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Nice people shame about the processes
Rated 3 stars out of 5
by Anonymous - Posted on 16 October 2024
Very helpful staff but the econsult process for a referral when a diagnosis is already known causes unnecessary delays and frustration for the patient. Also I was surprised i could complete my own fit note which was reviewed/approved by the GP based on telephone questioning.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Clear communication with good explanations of way forward
Rated 5 stars out of 5
by Caryn - Posted on 16 October 2024
Experiencing Menopausal symptoms the GP was clear in explaining all options. The GP was good ay listening and provided good support and offered a follow up appointment.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Never had call
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
I had and have been struggling with mental health issues. I have not had a call from anyone despite getting automated texts saying I will have a call. This has happened on several occasions.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Great, really helpful
Rated 5 stars out of 5
by Leanne Tancock - Posted on 16 October 2024
I did an econsult yesterday afternoon and was phoned a few hours later, the nurse was amazing, listened, helpful and medication prescribed.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Shocking Service
Rated 1 star out of 5
by Jason ellmers - Posted on 30 October 2024
None of the systems seem to function together and ‘computer says no’ always!! Recently went through the NHS app to get an appointment for eczema around my eyes. I was asked by email to send photos which I responded to, only to be told separately that I have to send things like NHS detail and name…. They emailed me!!! Also got txt messages to say I had not responded when I had.. total joke. Does no one test any of these ridiculous processes??? It’s not difficult.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Vaccination
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2024
If was swift and efficiently organised. The staff were friendly. There is nothing more to add to this
Visited October 2024
Beacon Medical Group has not yet replied.