Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely terrible
Rated 1 star out of 5
by Paul - Posted on 04 November 2024
Every single time I ask for an appointment I specifically select the option Email. I do this because of my job, I am not allowed my phone in work. I write it down every time and I also tell you this same story…… every single time you try to call me twice and then I have to redo the online consultation because you failed to read a simple request! The service here is absolutely rubbish, I’ve literally stopped my mental health medication because you…..again did not email me like I asked. But to be honest nobody there really cares anyway! Dreadful service with awful reviews
Visited November 2024
Beacon Medical Group has not yet replied.
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Review titled Worst practice I've come across
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2024
No phone call from my named GP as promised after seeing the medical practitioner person. I appreciate that they cover a large area but the organisation needs some work. Feels like you changed to a new system and just cleared your list and rely on us to chase it.
Visited October 2024
Review titled Beacon Medical Group
Replied on 14 October 2024
Dear Patient, Thankyou for taking the time to leave a review. I am sorry to read of this situation, this is not the service we strive to deliver to patients. Please send your details to the email below so I am able to investigate this further for you. d-icb.beaconcomplaints@nhs.net Kind Regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Brilliant practice
Rated 5 stars out of 5
by Joanne - Posted on 08 October 2024
The appointment was for my 7 year old son and he can be quite anxious about things like doctors but the doctor we saw was absolutely amazing. She put my son at ease within minutes and she completely included him and asked him relevant and age appropriate questions. She asked his permission before she did anything and throughly explained what she was going do and if a medical instrument was used she explained what is was for, how it would feel and what sensation to expect. The examination was around his ears which ate really sensitive. Amazing doctor
Visited October 2024
Review titled Beacon Medical Group
Replied on 10 October 2024
Dear Joanne, Thank you for taking the time to provide Beacon Medical Group with your feedback on yours and your sons experience at a recent appointment. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2024
Waited two weeks for a call back about an issue. GP called and then proceeded to do something else telling me to hold the line! Listened to my issue and sent me information online to read which didn’t relate to my issue and I could have done myself. Waste of time.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Quick referral and medication review
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
I needed an adjustment to medicine I received following a procedure in hospital . My query was dealt with within 4 hours and script sent to chemist
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Very supportive
Rated 5 stars out of 5
by M COLTHAM - Posted on 23 October 2024
Am always impressed with how hard everyone tries to help. These difficult times make it hard for the generally very helpful front line clerical staff, Drs and medical staff to provide care. I contacted practice regarding an infection which has recurred on several occasions causing severe discomfort. I was listened to called back and the necessary appointments and advice was provided.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Concerned GP
Rated 4 stars out of 5
by Peter Wellington - Posted on 31 October 2024
Telephone contact from GP who requested a consultation and did a full check up concerning my breathlessness.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Friendly staff
Rated 5 stars out of 5
by Donna hall - Posted on 16 October 2024
My elderly parents and myself had our covid and flu jabs. The nurses and staff were super helpful and friendly. Nurses introduced themselves by name and ensured we had all the information before leaving. Thank you.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
On Saturday 12 October 2024 I was in and out within 4 minutes of my appointment time for Flu and Covid jabs. Excellent service.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Good service using the new online system
Rated 4 stars out of 5
by Sonia - Posted on 16 October 2024
I did my new consultation using the new system for a prescription I have had on and off for a few years. I received my email telling me my prescription had gone to the pharmacy within 2 hours.
Visited October 2024
Beacon Medical Group has not yet replied.