Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by David Knight - Posted on 04 November 2022
I registered as a patient at the practice a few months ago. This morning I booked an appointment for a minor niggle that had been troubling me for some weeks. When I called the team were busy and I used the callback system which allowed me to deal with other matters whilst I waited. The surgery called me back around an hour later and were able to offer me an appointment with a physiotherapist later that morning. Amazing! The appointment was exemplary: a full history and verbal review followed by a physical assessment. The therapist then discussed a range of possible treatment options and we were able to quickly agree a suitable pathway. Having received some negative feedback about the practice, prior to registration, I was absolutely delighted to find such a responsive, friendly and professional experience. Many thanks.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Mr Knight Thank you for your review. I am so glad to hear that you received such excellent and prompt care when you needed it. I am glad that you enjoyed the call back feature to save you waiting on the phone and also that you were then offered a same day physiotherapy appointment which I note you were also very pleased. Thank you again for your kind comments, these have been shared with our staff. Kindest Jennifer Nichols Practice Manager
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Review titled Can’t fault when it comes to children
Rated 4 stars out of 5
by Tracy Woods - Posted on 22 November 2022
My child was poorly, I called and explained the situation, was dealt with and seen by a nurse practitioner within 2 hours, you be simply can’t fault that
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 22 December 2022
Dear Tracy Thank you for your kind review. We are delighted that your child was seen so quickly and you are happy with the level of care you are receiving from BCHC. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Lovely Nurse.
Rated 4 stars out of 5
by Kathryn - Posted on 10 November 2022
Just wanted to say what a lovely Nurse you have who did my smear test recently. She was friendly and chatty which helped me feel at ease. I believe this helped me relax which consequently meant I had the most comfortable smear test I had ever had. She really is an asset to your team. Thank you.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Kathryn Thank you for your kind review. We are glad to note that your appointment went well and you felt at ease throughout. We have shared your kind comments with our staff. Thank you again. Kindest Jennifer Nichols Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Bob - Posted on 08 November 2022
The Doctor that dealt with me had a very personality, she listened to me ,then sorted out any problems. On the whole a very pleasant experience.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Bob Thank you for your kind review. We are glad to note that you were so pleased with the doctor appointment you had. We have shared your kind review with our staff. Kindest Jennifer Nichols Practice Manager
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Review titled Friendly and thorough
Rated 5 stars out of 5
by Jane Knight - Posted on 11 November 2022
I had a telephone conversation with a paramedic who works with the practice nurse. He was very pleasant and friendly. He was thorough in his questioning. And within an hour I had the treatment I needed. I was very impressed Thank you
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Mrs Knight Thank you for your kind review. We are glad to note that you received such pleasant and friendly and care and prompt treatment too. We have shared your review with our staff. Thank you again. Kindest Jennifer Nichols Practice Manager
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Review titled Lovely doctor.
Rated 4 stars out of 5
by Anonymous - Posted on 04 November 2022
Very caring, gentle and empathetic doctor. We're on the waiting list to see a specialist with no sign of an appointment anytime soon but the doctor was brilliant with my daughter today.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Patient Thank you for your review, the content of which I am delighted to note. It is wonderful that the doctor you saw was brilliant with your daughter and we hope your specialist appointment comes through soon. Kindest Jennifer Nichols Practice Manager
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Review titled Repeat Prescription
Rated 5 stars out of 5
by David Knight - Posted on 08 November 2022
I included a query in a recent repeat prescription request. I received a prompt and extremely helpful response, left as a voice message on my phone (which was on silent). Many thanks to the very pleasant young lady who left the message.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Mr Knight Thank you for your kind review. We are delighted that you repeat prescription request was dealt with promptly and in a helpful manner. Kindest Jennifer Nichols Practice Manager We have shared your review with our staff. Kindest Jennifer Nichols Practice Manager
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Review titled Very helpful when you need it
Rated 5 stars out of 5
by Becky Amos - Posted on 25 October 2022
I had my diabetes check up and had such good service as I was given continuous support from the same nurse which really helped as they new and understood my medical history.
Visited October 2022
Review titled Banbury Cross Health Centre
Replied on 26 October 2022
Dear Becky Thank you for taking the time to leave a review. We really appreciate you sharing your experience with us. We are so glad to note that you had a great service at BCHC and continuous support in managing your diabetes. I have shared this review with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Pleasant and professional
Rated 5 stars out of 5
by Jane Knight - Posted on 14 October 2022
I saw a physiotherapist today for an initial assessment. She was very pleasant, thorough and professional. I left the surgery feeling positive, and very hopeful that my issues would be resolved with the advice/exercises I was given.
Visited October 2022
Review titled Banbury Cross Health Centre
Replied on 17 October 2022
Dear Jane Thank you so much for taking the time to leave a review. We are delighted that your physiotherapy appointment at BCHC was such a positive one. We will share your feedback with our staff. Kindest and best regards Jennifer Nichols Practice Manager
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Review titled Service cannot be faulted
Rated 5 stars out of 5
by Keith Buckland - Posted on 11 November 2022
Called at 8.05 and left my number for a call back. I was called back within the hour. My problem was discussed with reception staff who were very friendly and very efficient. I was called back again by a consultant and had an appointment on that day. I would highly recommend anyone to use the practise as instructed. You will not be disappointed if you listen and do as asked. Please ignore any negative reviews as this is certainly a very good and very well run practise.
Visited October 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Mr Buckland Thank you for your kind review. We are glad to note that you received a call back and then a same day appointment was offered to you. We are delighted you are so happy with the service BCHC is offering you. We have shared your kind review with our staff. Thank you again. Kindest Jennifer Nichols Practice Manager