Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Admin response was amazing
Rated 4 stars out of 5
by juliet vincent - Posted on 03 March 2023
I had a problem with an insurance form, this was an uninsured party form so got confusing. Admin staff absolutely pulled everything out and found it quite quickly ( filled under the uninsured person, which makes sense so they did right). What could have been incredibly stressful was resolved in under 2 hours without the need for me to hang around. I was also reminded to pop my car reg in so I don’t get a ticket. Thank you ! People don’t say it enough but admin staff did a brilliant job sorting this out.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 06 March 2023
Dear Julie Thank you so much for taking the time to leave your kind review. I have shared this with the department involved and the individual you spoke to remembers you well and is so glad to have been able to assist. Thank you again for taking the time to provide us with your feedback. Kind regards Jennifer Nichols Practice Manager
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Review titled Great Doctor
Rated 4 stars out of 5
by Ann - Posted on 15 March 2024
I want to give a review for the Dr who attended me, she is very kind and compassionate. I felt her real concern. I wish all healthcare professional has this genuine attitude to be of help for those who needs it.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Ann Thank you for taking the time to leave your review. I am glad to note that the doctor you saw was kind and compassionate. We are working hard to provide a great service to all our patients. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Caring for our carers
Rated 5 stars out of 5
by Elizabeth Norton - Posted on 31 August 2023
I have been attending the Carer’s meetings and feel that the support and information has been so needed by everyone….it’s been so helpful and supportive to all the Carer’s who attend. Just what we need.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 04 September 2023
Dear Elizabeth Thank you so much for your kind review. I am so glad to note that you feel so supported and informed from your attendance at the carer’s meetings our Social Prescribing team facilitate here at the Practice. We are absolutely delighted. Kindest regards and thanks Jennifer Nichols Practice Manager
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 10 March 2023
I don’t normally complain about doctors surgeries as I know how overstretched they are but the appointment process at the health centre is not fit for purpose. I have spend over 3 hours on hold this week trying to get an appointment. I work full time in the centre of Oxford and don’t get paid if I am not at work so I can’t just sit at home waiting for a call back to be told there is either nothing available or can you be here in half an hour. My reason for wanting to see the doctor is not life threatening or super urgent so there should be something in place to make an appointment at a time and date that is convenient. Why is this no longer an option? You can book blood tests etc online but can’t book to see a doctor.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 21 March 2023
Thanks for taking the time to leave a review. We always try to learn from reviews to improve the service which we provide to patients. We are always making adjustments to the appointments system to try to make it work for the majority of people for the majority of the time. Until very recently we were swamped with urgent 'on the day' demand which, as you correctly state, meant that more routine matters could not be dealt with as easily. We are now changing the emphasis so that we can manage more routine issues as well. Unfortunately, even with nurse appointments, there are problems with people booking online. We have had several men, who definitely did not have cervixes, booking in for cervical screening and similar mis-bookings. Also, the DNA (did not attend) rate is really high when people book online. This is a great shame but seems to reflect the value people place on ease of booking appointments. This is an area we are constantly working on, within the limitations of the staff we have available. Thanks again for your review. Best wishes, Dr Gwyneth Rogers, Clinical Lead
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Review titled Hydro seal
Rated 3 stars out of 5
by Stephen - Posted on 30 April 2024
Attended GP regarding a hydro seal which is getting bigger and stated this at both appointments GP/Ultrasound and was hoping that I would be referred to have it repaired but I felt I was ignored when it took me a while to get the appointment to start with.
Visited February 2023
Banbury Cross Health Centre has not yet replied.
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Review titled Helpful call handlers
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2023
Help call handlers I called up that afternoon and was told that there was no appointments left with an Asthma nurse but I could have a urgent call back with a GP however when he had called back he had said it sounds like you need some steroids before even asking me to come into the surgery to see him face to face and turns out after not being able to get them from the pharmacy for whatever reason I didn't even need the prescription as I then ended up having to go to the urgent care unit that night what a waste of mine and there time that they could of been seeing someone in real emergency need. I very much doubt I will be recommending this surgery to anyone.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 17 February 2023
Dear Patient Thank you for your review. I am sorry to note that you were disappointed. So that we can look at this in more detail for you please do get in touch directly with your full name and date of birth. You can email us on feedback.bchc@nhs.net Kindest thanks Jennifer Nichols Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Peter Begley - Posted on 23 January 2023
We constantly hear negative things about bad receptionists and being unable to get an appointment, we’ll I can honestly say that both my Son and I have never had that experience at Banbury Cross. Yes everyone is super busy, and maybe even stressed, but their professionalism wins through. I’ve always been able to see someone when I’ve called, and the Doctors and staff have been kind. Thank you again.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 24 January 2023
Dear Peter Thank you for taking the time to leave your kind review. We are so glad you have had such a good experience at BCHC. We are working very hard to see patients within a timely manner and extend them the best care possible at every turn. It is lovely to hear that you have experienced the benefit of this hard work first hand and that your son has too. I have shared your review with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled No answer
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I’ve been trying to call for a week to n Book a long time review - I received a text asking me to book an appointment. I called and spoke to a lovely lady who said the caller had not left any notes but someone would call me ! Just been on hold for 20 minutes being told I’m first in the queue!! Can someone call me please
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 27 January 2023
Dear Patient Thank you for taking the time to leave a review. We are not sure how this could have happened and would love to be able to investigate further. Please can you email us directly on feedback.bchc@nhs.net with your details and we will of course happily look into the matter for you. With kind regards Jennifer Nichols Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Carole G - Posted on 20 January 2023
Cannot fault the service we have received from the surgery over the last few months. Massive thanks to all the staff. Especially to the Call Centre, Pharmacy Team and GP.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 24 January 2023
Dear Carole Thank you for taking the time to leave your kind review. We are so glad you have had such a good experience at BCHC, especially from the call centre, pharmacy team and our GP’s. I have shared your review with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Excellent GP Practice
Rated 5 stars out of 5
by Margaret Harris - Posted on 17 January 2023
I’ve had nothing but excellent help & treatment at this GP Practice. Once you get through you can join a queue for a call back. This has always happened and fairly quickly too. You then are asked a few questions & offered a phone or face to face consultation. It’s either with a GP or other health professional. Same day appointments are offered. I’ve never had a problem getting through, though it may take a few attempts. All the telephonists are polite & helpful. Receptionist are excellent & polite & listen to you with any enquiries. I believe everyone at this practice is doing their absolute best to help their patients. There are GPS, Advanced Nurse Practitioners, Physiotherapists, Nurses & other helpful professionals. Social Prescribing is also offered here. I have used the help from GPS, physios, the Advanced Nurse Practitioner & the Social Prescribing team. They are all excellent and listen patiently to all concerns. I have had a problem for a couple of weeks & phoned at 8 am & was seeing a GP face to face at 9.15 am. I can’t fault this health centre. It is busy but everything is done to make the experience there go smoothly. Banbury has an ever growing population so GP appointments can be difficult to get. But here they do everything to try and accommodate your requirements. Thank you.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 19 January 2023
Dear Margaret Thank you so much for taking the time to leave feedback. We are delighted you are so happy with the service we are providing. We are all working extremely hard to ensure our patients are well cared for and their patient experience is a positive one. Thank you so much again, I have shared your comments with all our staff. Jennifer Nichols Practice Manager