Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
-
Review titled Excellent 5 star practice
Rated 5 stars out of 5
by Paul G - Posted on 12 April 2023
We have been with the practice for 5 years and have found everyone to be helpful and efficient. Visiting today for an ecg and possible chest infection, I couldn’t have asked for better or speedier treatment.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 13 April 2023
Dear Paul Thank you so much for taking the time to leave a review. I am delighted to note that you find our staff to be so helpful and efficient, they are all working very hard to ensure all our patients have a good patient experience. I will share your feedback with the team. Kindest thanks again Jennifer Nichols Practice Manager
-
Review titled Accessing a doctor part 2
Rated 1 star out of 5
by Sue mitchell - Posted on 19 April 2023
This is my second review as I wanted to update my first one. At 8 am I was in queue on the phone to see a doctor today,by 8.30 I was number 13 in the queue when I got cut off. Rang straightaway back and was told all appointments gone for the day. Stayed on the line as don’t really trust ringback as I have been missed before. So while still waiting at 9.30 I was cut off again. No idea this time what number in the queue I was. Rang straight back and now requesting call back as was my only option at this point my physical condition is affecting mental health but have now been getting help with this. My concern today was lumps under my skin which the doctor had seen 7 weeks ago. I was ringing because after not been able to see a doctor before I had to resort to the nhs web site about these lumps. While they are apparently normal there is a possibility of them becoming a problem if they are fast growing. Mine are multiplying in huge numbers and original ones are now huge covering large areas of my arms and legs. I really need this checked again to ensure that there is still no problem with them as for me they are growing at an alarming rate. When will this surgery review there service for getting through to a doctor? I left a message on website last week and have received no acknowledgment of this or a reply. No idea what is happening here am very stressed.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 20 April 2023
Dear Ms Mitchell Please see previous response. Kindest thanks Jennifer Nichols Practice Manager
-
Review titled Access to doctor
Rated 1 star out of 5
by Sue mitchell - Posted on 19 April 2023
Today I am trying to get help from a doctor, I rang at 8 and got in queue when I was number 13 in the queue I got cut off at 8.30 and are now back in the queue. I’ve no idea yet what number I am in the queue but just before I got cut of I heard that all of today’s appointments are now taken. I am shaking with anxiety at this as really needed to see a doctor today about some lumps on my body which are multiplying and growing rapidly at an alarming rate. So anxious that I can on here to write this instead of panicking but unfortunately I am having a panic attack and having to use my breathing exercises to remain calm. Please help.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 20 April 2023
Dear Ms Mitchell Thank you for your review. I am sorry that you are having such difficulty. I have asked that you are contacted by our Business Support Manager who will be able to help you. You can email us directly at feedback.bchc@nhs.net and we will do our best to work out what has gone wrong for you and help as best we can. Kindest thanks Jennifer Nichols Practice Manager
-
Review titled Great experience
Rated 4 stars out of 5
by Katherine Yildirim - Posted on 12 April 2023
I called today in response to a GP letter requesting I contact the surgery to make an appointment. There was a call wait time, however, I was kept informed of the progress of my call and alternative options should I have limited time. On speaking with the receptionist I found her to be polite, super helpful and accommodating - she could not have been nicer. I rarely contact the surgery so had a couple of queries. At the end of the short call all actions were either completed or I was given details of how to get things sorted out - including sending me relevant links. Thank you so much for doing what I am acutely aware is a challenging job.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 13 April 2023
Dear Katherine Thank you so much for taking the time to leave a review. I am delighted to note that you found our staff to be so polite, helpful and accommodating; they are all working very hard to ensure all our patients have a good patient experience. It is also great to note that your enquiries were sorted or you were signposted to the relevant place to resolve them. I will share your feedback with the team. Kindest thanks again Jennifer Nichols Practice Manager
-
Review titled Very good doctors
Rated 5 stars out of 5
by Mrs N - Posted on 24 April 2023
I was able to book a few days in advance with the doctor of my choice who I usually see so that is really helpful as the doctor knows me and knows my health issues. I have had very good care and the doctor is so thorough and always very helpful . The staff on reception are friendly and helpful aswell .
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 26 April 2023
Dear Mrs N Thank you for taking the time to leave your kind review. I am so glad to note that you were able to book an appointment in advance with the doctor of your choice and that you are satisfied with the care and advice you receive. It is lovely to note your appreciation of our reception staff also. Thank you again, I have shared your review with our staff. Kindest Jennifer Nichols Practice Manager
-
Review titled Exceptional care
Rated 5 stars out of 5
by Jennifer Charles - Posted on 20 April 2023
I cannot thank the two doctors enough that I saw last week and yesterday.The kindness, compassion and understanding that they have expressed to me was much appreciated.Also not forgetting the kindness and friendliness of the gentleman that took my blood test.Thank you.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 20 April 2023
Dear Jennifer Thank you for your kind review. I am delighted to note that you were treated with such kindness, compassion and understanding by our GP team and that you also had a similarly positive experience when you needed a blood test. I have shared your review with our staff and thank you again for taking the time. Kindest thanks Jennifer Nichols Practice Manager
-
Review titled Absolutely shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Rude doctors never get an appointment disgusting service, Absolutely shocking Extremely distressing, even trying to sit on the phone for hours to try and get an appointment
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 21 March 2023
Thank you for taking the time to leave a review. I am sorry you had a bad time. As you have not left your name I cannot look into things in more detail. If you would like me to, you can email feedback.bchc@nhs.net You should not have to wait on the phone as we have our Queue-buster callback facility which is an automated system. If you choose this then, as soon as one of our excellent in-house call centre staff is free, the system automatically dials your number. This avoids you having to hold on the phone and allows you to get on with your day. We do record all of our phone calls so if someone was rude to you, and you let us know when this was, we can listen back and learn from it. Many thanks, Dr Gwyneth Rogers, Clinical Lead
-
Review titled Really would like an advance appt
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
I have been trying since March 2023 to get through to arrange a doctor’s appt to discuss perimenopausal symptoms. It’s not life threatening but it is drastically affecting my life. I am unable to obtain one as am forever on hold (during my own working hours) and also cannot take same day appts. This is because I am an NHS clinical lead myself and can’t just drop everything on the day. I’d love to have an appt booked and a chance to discuss my issues- it would certainly keep me functioning well in my job for my own patients. I’m acutely aware of the NHS pressures, I experience them myself but I’m in a rock and a hard place at the moment. I would appreciate a response on how I can book an appt without being on hold perpetually.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 30 May 2023
Thanks for submitting a comment. It is always useful to have feedback so that we can learn from it and hopefully provide a better service. I am sorry you are not happy with our care. As a colleague in the NHS I am sure that you are aware that there is a nationwide shortage of GPs so the pressure is on as far as appointments are concerned. As a female GP I love helping women with menopause issues. Often it does not require an actual appointment as it is relatively straightforward to manage. The options are HRT or not-HRT (other treatments). My usual practice is to provide the lady with information on both, for her to look at and then decide what she would like to do. As you haven't submitted your name, I can't send these to you. If you contact feedback.bchc@nhs.net they can provide the information sheets for you. We don't do hormone blood tests unless you are experiencing premature menopause symptoms (under age 45) as per NICE guidance. In terms of booking appointments, there is a waiting list for these which the Call Centre will happily slot you into if you still feel you need to talk to someone directly. Happily, the waiting list is nowhere near as long as that in the hospitals! Many thanks, Dr Gwyneth Rogers, Clinical Lead
-
Review titled Very desperate
Rated 1 star out of 5
by Arjun Manuel - Posted on 08 March 2023
I'm trying to obtain a reference from the GP surgery for obtaining my NMC pin number in my application I can see that it has been sent on last week I can't do anything without this reference because of this they are spoiling my future without this I can't do any further steps regarding upliftment of my career I called the receptionist several times they simply tackle me please do help me I am really helpless of this.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 09 March 2023
Dear Mr Manuel, thanks for taking the time to leave some feedback. We always take feedback seriously and use it to improve our services for patients. Unfortunately, we have not received any request from you. If you sent it to the NMC maybe they still have it? We are primarily an NHS service and providing references is not something we generally do so it is entirely possible that, even if we do receive your request, we may not be able to help you. Furthermore, we usually charge a fee for any non-NHS work. I wish you every success in your nursing career. Best wishes, Dr Gwyneth Rogers, Clinical Lead.
-
Review titled Lovely Ladies on Reception
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
I called in last night as I tried the Call Centre during the day and quite honestly got the runaround, trying to book a HRT Review. They advised me that as of 27th July 2023 HRT Reviews could be booked and did I want to book an appointment there and then. Well yes indeed I did. This was duly done. Both ladies were incredibly helpful and apologised for the run around I had had on teh phones. I think it would however be good practice to let the poor folks in the Call Centre that HRT Review can be booked from 27th July 2023. Many thanks ladies for your help, very much appreciated.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 11 July 2023
Dear Patient Thank you so much for your review. I am delighted to note that you feel you received such a great service from our fabulous reception team. Apologies that the call centre were not yet aware about the very recent changes concerning HRT reviews. The lady you spoke to on reception remembers you well and had been involved in setting these new appointments up. We always wait for clinics to be fully confirmed before sharing information with all staff, to ensure everything is in place and there are no last minute changes that need to made. Thank you again Jennifer Nichols Practice Manager