Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
-
Review titled Real improvement
Rated 4 stars out of 5
by Sue mitchell - Posted on 07 June 2023
Really just wanted to share about the improvements I have noticed regarding getting appointments and getting through on the phone. I have had two times this week where I needed to ring,once for a appointment I had requested online. The receptionist called me to make that appointment with my doctor that I asked for. I also called to change a blood test appointment which I couldn’t do because of no appointments at the time I requested. The point was that I rang about 12 to get through straight away,no delay whatsoever. Thank you to all the staff for all that you do for us.
Visited June 2023
Review titled Banbury Cross Health Centre
Replied on 13 June 2023
Dear Ms Mitchell Thank you for your kind review. I am delighted to note that you feel there have been improvements regarding appointment access and contacting us on the telephone. We are all working exceptionally hard to make sure we are offering the best service possible. We are very grateful for your review and I will share this with our staff. Kindest regards Jennifer Nichols Practice Manager
-
Review titled Update ‘extremely helpful nurse’
Rated 3 stars out of 5
by Anonymous - Posted on 08 June 2023
My review gave 3 stars but I meant to give it 5 as my experience was so good. As I said before the nurse was kind, friendly and professional. I also forgot to mention the two receptionists on Green floor who were also very helpful and happy. You are all appreciated very much.
Visited June 2023
Review titled Banbury Cross Health Centre
Replied on 13 June 2023
Dear Ms Patient Thank you for your kind updated review. We are very grateful for your comments and I will share this with our staff. Kindest regards Jennifer Nichols Practice Manager
-
Review titled Wonderful Practice
Rated 5 stars out of 5
by Nicola Mc Carthy - Posted on 17 June 2023
I am very anxious about visiting the doctor, the receptionist was lovely and so understanding. I Got a same day appointment with a lovely Doctor. I used the call back system it worked very well. Thank you all so much xx
Visited June 2023
Review titled Banbury Cross Health Centre
Replied on 19 June 2023
Dear Nicola Thank you so much for your kind review. We are delighted to note that you consider the Practice to be wonderful and that the staff who looked after you were so understanding. I am delighted to note that you used our callback system and had a same day appointment also. I have shared your kind review with all our staff. Kindest thanks again Jennifer Nichols Practice Manager
-
Review titled Fantastic appointment
Rated 5 stars out of 5
by P Coniff - Posted on 22 May 2023
The receptionist was friendly and helpful. My husband is deaf and the GP made sure that he understood everything he said, facing him at all times and speaking clearly. He was professional and extremely caring . A very satisfactory experience
Visited May 2023
Review titled Banbury Cross Health Centre
Replied on 24 May 2023
Dear Mrs Coniff Thank you so much for your kind review which we have shared with our staff. We are so delighted that both you and your husband were pleased with the care you received and that you found the appointment to be a very satisfactory experience. Thank you again Jennifer Nichols Practice Manager
-
Review titled No Empathy
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
Having taken my Mother to the JR Oxford to see a Specialist on Monday and to be told my Mother needs painkillers but only the GP can supply, I find it appalling that the GP is on Holiday and my Mother told she can't speak to a GP until next week!
Visited May 2023
Review titled Banbury Cross Health Centre
Replied on 30 May 2023
Thanks for taking the time to submit a comment. We are always trying to improve the service we provide and feedback is extremely useful for this. I am sorry you were not happy with the service you received. GPs, like any workers, are entitled to holidays and we encourage all of our staff to take their annual leave so that they are able to continue to provide excellent service and not become burnt out. Hospital doctors are able to provide prescriptions and, indeed are required contractually to do this, if a prescription is required immediately. So, if this was the case, I am most disappointed that the hospital doctor did not do so. Please do contact us on feedback.bchc@nhs.net so that we can feed this back to the relevant clinician. If the prescription was not urgent then all prescription changes and requests are dealt with by our excellent pharmacy team with an extremely rapid turnaround. This happens whether or not the named GP is on leave. Prescription changes don't usually require a GP appointment? We try to keep GP appointments for things which only GPs can deal with. This is because there is a national shortage of GPs. Obviously, if your mother's GP was on annual leave then, quite naturally, an appointment would not be available. Many thanks, Dr Gwyneth Rogers, Clinical Lead
-
Review titled Phone never answered - appointments non existant
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Tried to get through on the phone for weeks and phone is never answered! Don't dare turn up without an appointment, as you will get cross examined by a receptionist to say why you're there and then just told to ring again. So you go round and round in circles for evermore! Whoever is in charge of the appointment booking system really needs to buck up their ideas. It's the worst it's been in my 70 years. Currently, not fit for purpose!!!
Visited May 2023
Review titled Banbury Cross Health Centre
Replied on 30 May 2023
Thank you for leaving a comment. All feedback is useful and we take it into account to try to improve our service to patients. Sadly, there is a national shortage of primary care staff. This means there are fewer GPs so fewer appointments. In order to try to ensure that GPs are only used for things which can only be sorted out by a GP (as opposed to admin enquiries, sick notes, results, prescription queries, physio issues and so on) we have a highly trained call centre team who ask a few questions to ensure that each query is dealt with as efficiently as possible. We always have a call-back function to try to avoid people hanging on the line for ages as we know how annoying this is. We have on-the-day appointments with a team of employed GPs but if you want a specific appointment with a named GP then there is a waiting list system. This works by putting your name on a list then as soon as an appointment becomes available you are contacted and booked in. This saves people having to phone up every day looking for an appointment. We also encourage patients to contact their MP to ask for changes to the system to increase the supply of primary care staff. I can assure you that we are doing the very best we can with the resources we have available. If you want to contact us further you can always email feedback.bchc@nhs.net Many thanks, Dr Gwyneth Rogers, Clinical Lead
-
Review titled Practice visit
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
Very professional in listening and understanding the concerns of the patient, offering sound advice in their professional and supportive role.
Visited May 2023
Review titled Banbury Cross Health Centre
Replied on 11 July 2023
Dear Patient Thank you so much for your kind review. I am delighted to note that you feel you have received a professional service where your concerns are listened to and understood, with sound, professional and supportive advice being given. We are all working exceptionally hard to ensure our patients are well cared for. I have shared your kind review with our staff. Thank you again Jennifer Nichols Practice Manager
-
Review titled missed basic checks!
Rated 3 stars out of 5
by Anonymous - Posted on 23 May 2023
the past 2 times I have visited a Dr I have not had my blood pressure checked. my arms are too big for the standard size cuffs and rather than having the alternate size available or doing it old school way it gets completely missed. lets hope my blood pressure is ok and that i don't have any issues that may require treatment. i cant be the only person to have larger upper arms. something as basic as a blood pressure check should be getting done!
Visited May 2023
Review titled Banbury Cross Health Centre
Replied on 24 May 2023
Dear Patient I am so sorry to note that you have had problems with cuff sizes when your blood pressure has been checked here at the surgery. I will raise this with the team. If you would like to email us further details then please do on feedback.bchc@nhs.net Thank you again for bringing this to my attention. Jennifer Nichols Practice Manager
-
Review titled Book booking system
Rated 3 stars out of 5
by DennisO - Posted on 16 May 2023
Booking is very frustrating. Phone system has a really long message and it isn't possible to use the options until you have listened to the whole thing. Message is misleading, it says you can book appointments online or via the NHS app so I thought I would try that rather than wait on the phone. Tried the NHS app and online and both say that it isn't possible to book appointments online and you have to call. Had to phone and listen to the long message again! Really is about time these systems were brought into the 21st century
Visited May 2023
Review titled Banbury Cross Health Centre
Replied on 23 May 2023
Thanks for taking the time to leave a review. I am sorry that your experience of BCHC was not positive on this occasion. We are always grateful for feedback as it helps us make our service better for patients. It is a difficult balance to make sure people receive the information they need and having the phone message too long. This is an area we are working on all the time. I am sorry the technology did not work for you on this occasion. Please do contact us on feedback.bchc@nhs.net so that we can help you to get things running more smoothly in future. Many thanks, Dr Gwyneth Rogers, Clinical Lead
-
Review titled Really lovely GP
Rated 4 stars out of 5
by Gemma bosher - Posted on 17 April 2023
I had an appointment today and I was so impressed with the level of professionalism and thoroughness of the GP I saw. I was made to feel really comfortable and I felt totally confident in the care I received. Thank you
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 18 April 2023
Dear Gemma Thank you so much for taking the time to leave your kind review. I am really glad to note that you were made to feel at ease and had confidence in the care you received. I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager