Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Di Kennard - Posted on 16 August 2023
I would like to feedback to a specific ANP who was excellent in my appt, I want to let her know the outcome of my recent appt with audiology. Is it possible for someone to call or email me please? My appointment was excellent with her and she was very thorough, which made my audiology appointment go well too thank you Di
Visited July 2023
Review titled Banbury Cross Health Centre
Replied on 24 August 2023
Dear Di Thank you so much for your kind review. You can email us directly at Banburycross.hc@nhs.net and I will ensure your email gets passed on. So glad to note your appointment went well. Kindest regards Jennifer Nichols Practice Manager
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Review titled Appointment booking system getting worse
Rated 2 stars out of 5
by Anonymous - Posted on 28 July 2023
In June called to book a telephone appointment with my GP. I advised my preference to be contacted with a phone call. Several days later I saw an SMS on my phone thanking me for my request for an appointment, instead of a phone call as requested. I thought this was a mistake because I had requested the appointment over a week prior to the SMS. I thought it meant there was an appointment for me. I called the surgery only to be advised that it takes at least 5 days to get on the waiting list. I again insisted to be contacted by a phone call. Today 28 July 2023, I happened to be deleting SMS messages and I stumbled upon an SMS sent on 12 July advising that I could book an appointment with my GP, even though I asked for a telephone call. The timeframe to book the appointment has already expired. Once again someone in the surgery decided to disregard my request, consequently causing me to miss out on my GP consultation and treatment after waiting for more than a month to book a telephone appointment. A process that previously took less than 5 days. Why such disrespect and disregard for my preferences?
Visited July 2023
Review titled Banbury Cross Health Centre
Replied on 15 August 2023
Dear Patient Thank you for your review. So sorry to note there was some confusion here – please feel free to email us directly at feedback.bchc@nhs.net with your identifiable information so that we can look into this further for you. Kindest regards Jennifer Nichols Practice Manager
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Review titled Efficient
Rated 5 stars out of 5
by Linda Ginger - Posted on 01 August 2023
I went to see the Dr on Monday 24th July at 1000 and within 15 minutes I was on my way to the JR, the response to my problem was excellent. I was kept in at the JR with the Dr saying it could have been a very different story if I had left it any later. So very grateful for such quick and efficient care
Visited July 2023
Review titled Banbury Cross Health Centre
Replied on 14 August 2023
Dear Linda Thank you so much for your kind review. I am delighted to note that you got the quick and efficient care you needed. I very much hope that you are recovering well. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Really efficient care and service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Called at 8am and selected option to retain place in queue and have call back for same day appointment. Unfortunately I missed the call back an hour later. I rang again and this time was first in queue. Receptionist made a telephone appointment with the GP and told me he would ring within the hour. Received a call from the GP within 10 minutes. GP was compassionate and efficient, prescription sent to nominated pharmacy. Really impressive care and service
Visited July 2023
Review titled Banbury Cross Health Centre
Replied on 12 July 2023
Dear Patient Thank you so much for taking the time to leave a review. I am so glad to note that you consider our service to be efficient and caring. I am also delighted to note that you were able to get a call back from a GP so quickly, with your prescription being sent to your nominated pharmacy. I have shared your kind review with all our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Extremely helpful nurse
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2023
I attended an appointment today, 5th June 2023 and was seen by a lovely nurse who treated me. Nothing was too much trouble, she was very professional and had a friendly nature which put me at ease. Thank you very much.
Visited June 2023
Review titled Banbury Cross Health Centre
Replied on 08 June 2023
Dear Patient Thank you for your kind review. I am delighted to note that you had an appointment with a lovely nurse on 5th nurse and that nothing was too trouble, she was professional, friendly and put you at ease. We are all working hard to provide the best care possible. I have shared your review with staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Health Trainer
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2023
Great service to help me identify my own nutrition and exercise goals and keep me on track. Would absolutely reccomend! Thanks for your help.
Visited June 2023
Review titled Banbury Cross Health Centre
Replied on 05 October 2023
Dear Patient Thank you so much for your kind review. We are delighted you had such a positive experience with our Health and Wellbeing Coach at the Practice. I have shared your review with them. Thank you again for taking the time to leave such positive comments. Jennifer Nichols Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
I wanted to write and thank Banbury Cross Health Centre for their fantastic service, I know previously it has been difficult to get appointments but since amalgamating with other services over the last couple of years, I have always been able to get an appointment same or next day with friendly staff and no long waits for appointments. I felt that they deserved some recognition after previous challenging times and would certainly recommend the service to anyone.
Visited June 2023
Review titled Banbury Cross Health Centre
Replied on 19 June 2023
Dear Patient Thank you so much for your kind review. We are delighted to note that you consider the Practice to be great and providing a fantastic service. I am so happy to also that you are able to see and benefit from all the positive changes we have made to our appointment booking system too and of course that our staff are friendly. I have shared your kind review with all our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Excellent Staff
Rated 5 stars out of 5
by David Knight - Posted on 12 June 2023
I had a consultation this morning to discuss a small number of interconnecting conditions. The doctor listened carefully to my issues, discussed them with me and agreed a way forward that will, hopefully, resolve them. I left the surgery feeling valued as an individual and confident in my treatment. A particularly good experience in a Practice that has consistently provided a professional and timely service since I first registered, a year ago. Thank you
Visited June 2023
Review titled Banbury Cross Health Centre
Replied on 13 June 2023
Dear Mr Knight Thank you for your kind review. I am delighted to note that you are so satisfied with the care that you are receiving at BCHC. It is wonderful to note that you felt listened to and valued as an individual by the Doctor that you saw, and also that you were confident in the treatment plan that you were given. It is brilliant that you have had such a good experience since joining the Practice a year ago. I will share your kind review with our staff. Kindest regards Jennifer Nichols Practice Manager
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Review titled Update ‘extremely helpful nurse’
Rated 3 stars out of 5
by Anonymous - Posted on 08 June 2023
My review gave 3 stars but I meant to give it 5 as my experience was so good. As I said before the nurse was kind, friendly and professional. I also forgot to mention the two receptionists on Green floor who were also very helpful and happy. You are all appreciated very much.
Visited June 2023
Review titled Banbury Cross Health Centre
Replied on 13 June 2023
Dear Ms Patient Thank you for your kind updated review. We are very grateful for your comments and I will share this with our staff. Kindest regards Jennifer Nichols Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
Doctor was amazing with my Little Girl Yesterday, I felt everything was checked really thoroughly! The Doctor really put my mind at ease and it was so simple to book an appointment. Thank you.
Visited June 2023
Banbury Cross Health Centre has not yet replied.