Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Maeve Louise McDonald - Posted on 18 February 2024
The appointment was easy to book on line. Everything ran on time ans the HCA was professional & friendly
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Maeve Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Painless blood test
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
Practitioners usually experience great difficulty when trying to take blood from me. This Health Care Assistant did a great job in finding a vein first time, resulting in a stress free experience. I thanked her for her good work.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Great thorough doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
My doctor is very thorough , caring and listens to concerns and is very helpful . I like that I can see the same doctor who k it’s me and I can pre book my appointment request online and then get offered my appointment on text
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. It is great to note that you are benefitting from the many ways there are to access care at BCHC and that your doctor is so thorough and caring. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Julie - Posted on 27 February 2024
I have a continuous cough so I cough all the time we’re ever I am and I have had lots of appointments here over the last few weeks. It doesn’t matter who I see they are very thorough and very friendly and helpful as I struggle to stop coughing. They also make me feel at ease and not embarrassed because of my condition
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Julie Thank you for your kind review. I am so glad to note that you are receiving good care for your ongoing problem and are made to feel at ease without embarrassment. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Outstanding
Rated 5 stars out of 5
by Tim Carlisle - Posted on 17 February 2024
There are lots of moans about GP service on social media, but I cant see fault. The new online self referral system is brilliant, much better and easier than phoning in and means I can get a suitable appointment at a time that works for me, and do it when its convenient for me not when I need to compete with hundreds of others phoning in. The car park is much improved, checking in easy and helpful and I was didnt have time to even sit down in the waiting room before seeing a doctor. The doctor was inclusive, listened and checked I was absolutely happy with my outcome before the appointment finished.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Tim Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. It is great to note that you are benefitting from the various ways to access us, our newly updated car park and the check in process too. I am also delighted that you were so happy with the level of care you received from the GP you saw. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Great treatment and practice
Rated 4 stars out of 5
by Zoe Buckett - Posted on 27 February 2024
I had an appointment with a nurse practitioner on Friday and she was absolutely lovely. She put my mind at ease about why I was seeing her and was extremely polite and bubbly. At no point during my appointment was I made to feel the reason I was there was a waste of her time. I would not hesitate to see her again and think she is a real asset to the practice and the NHS.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Zoe Thank you so much for your kind review. I am delighted to note that ANP you saw was so lovely, your mind was put at ease and she was polite and bubbly too. Thank you again for your kind comments and review Jennifer Nichols Practice Manager
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Review titled Took 4 weeks to get a appointment
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2024
Dr who I saw was very nice,made time for you,wanted to listen to your health issues,in the future I would like to see this doctor again for any issues I may have
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Please train the receptionist that asthma is not chemist issue. Due to this I ended up at hospital last night . I did not take her advise to go to chemist as having asthma for 35 yrs I know chemist cannot help me .
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your review. Do get in touch with us directly by email on feedback.bchc@nhs.net and we will happily assist. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
After arriving 7 minutes late to an appointment and trying to call though to say the traffic is bad we are on our way, the doctor wouldn’t see us although advised appointments still available for the evening. Our daughter ended up in hospital the same evening! Could have been avoided had the doctor seen us that evening. We were happy to wait!
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your review. I am very sorry to note your comments. Do get in touch with us directly on feedback.bchc@nhs.net so that we can see what happened here. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Diabetic review
Rated 5 stars out of 5
by Eileen Thompson - Posted on 24 February 2024
I was given a clear explanation of what would happen and how the results would be fed back to me. I was due to have a further bloodtest later in the day. I was advised that the same blood sample could be used for this, so I didn't have to attend which was really helpful.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Eileen Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. I am glad that you were communicated with clearly and that your tests were managed well too. I hope you keep well. Kindest thanks again Jennifer Nichols Practice Manager