Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Very good. The service works well because if you cannot get a face to face appointment on the day you will always get a telephone call. I have had a recurring problem and have had to contact the surgery a few times
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled It satisfies my requirements.
Rated 4 stars out of 5
by Colin Glover - Posted on 30 January 2024
Received a steroid injection in my knee, the doctor was extremely professional and carried it out with care and consideration, I felt no pain. I am very satisfied with the procedure.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 01 February 2024
Dear Colin Thank you so much for your kind review. I am delighted to note that your injection was painless and the procedure was carried out with care and consideration. I have shared your comments with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Staff are great
Rated 5 stars out of 5
by Kim Vale - Posted on 31 January 2024
Had stitches out, the nurse was very gentle, used machine to take own blood pressure excellent idea.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 01 February 2024
Dear Kim Thank you so much for your kind review. I am delighted to note that your stitches removal procedure went well and the nurse was very gentle. We are glad to note that you were able to capture a blood pressure reading whilst you were at the Practice too. I have shared your comments with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Great experience
Rated 4 stars out of 5
by Sonia - Posted on 02 February 2024
I was pleasantly surprised that I had an appointment booked on the afternoon of the same day I called and appointments for tests were all arranged for me on the day, I felt I was listened to and the staff were helpful and understanding.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Sonia Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Too much pressure on staff
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
I felt the poor nurse must have been under a lot of time pressure because she rushed through the review. I said to her that since I had had my deep brain stimulator implant that I wasn't sure but i thought i might be experiencing some occasional tightness in the chest. I did not say I was experiencing sob. In fact before I next saw my parkinsons consultant I had lost this tightness and it occurred to me that the tightness had been in the area of my implant (just below the collar bone) So I wonder whether the tightness was to do with them cutting into the muscle to insert the implant. But the nurse was too busy to ask questions like where was the implant put? The other thing was that the review says I am teetotal but I have never said that and I have never been teatotal.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your review. I am sorry to note that you felt your review was rushed. Please get in touch directly and we will help you with the other comments you refer to, which I presume relate to what has been documented in your notes. You can email us directly on feedback.bchc@nhs.net and we will happily assist. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Extremely efficient and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
Had to register for my husband - everyone was very helpful and the admin staff were very quick to get back to me with the info I needed so it was a very smooth process. Also had to book in for an appointment myself and that too was easy and quick.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 29 January 2024
Dear Patient Thank you for taking the time to leave your review. I am delighted that the process of registering for your husband was smooth and also that booking yourself an appointment was easy and quick. I have shared your kind review with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
I completed an online e-consult to discuss some concerns regarding my son. Very quick response to this via text message. I got to pick an appointment at a time that suited me, around work. When seeing the GP he was very friendly and professional. Ran on time. Completed a very thorough assessment with fantastic advice and explanation of the next steps. Very impressed!
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
Lovely nurse and support worker. Very helpful Blood taken and i didnt feel a thing. Nurse explained everything
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Refuse to provide Emergency Service
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Receptionist refused to put us through to a GP in order for emergency antibiotics to be prescribed. Despite being told by district nurse that it was urgently required. Receptionist told us to ring 111. We spoke to them, and they advised that GP would have to deal with the problem. So rang Bchc back again and were refused service despite 111 instructions. All of this is happening after Bchc misplaced a sample 2 weeks ago that would have confirmed the infection at that time. Doctors themselves are great, shame that it is impossible to get through the call centre to actually speak to them.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 04 January 2024
Dear Patient Thank you taking the to leave a review. It is hard to understand what may have happened here from the information you have provided. I am sure there is an explanation so I would encourage you to contact us directly so that we can look into this further for you. Our email address for feedback is:- feedback.bchc@nhs.net Please provide some patient identifiable information and dates on contacting us and we will happily look into this for you Kindest regards Jennifer Nichols Practice Manager
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Review titled Great on the day service
Rated 4 stars out of 5
by Kelly - Posted on 19 January 2024
I do not contact the surgery regularly but had a situation today requiring me to do so. It did take a while to get through (I was unable to the day before) but once I was through the service was very good. I was offered an on the day appointment, which I attended. The receptionist was lovely, and made me feel comfortable. The GP was caring, did a thorough examination and explained everything clearly. I left with an understanding of the issues I have and what I can do to alleviate them. I was given medication and strategies to deal with the symptoms and an indication of how long this may take. The surgery does get a lot of negative comments (not always justified) but when I needed the help, I got it - so thank you to all involved.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 23 January 2024
Dear Kelly Thank you for taking the time to leave your kind review. I am glad to note you got the care you needed in a clear and compassionate manner. I do hope you are feeling better. Thank you again for your review which I have shared with our hardworking staff. Kindest and best regards Jennifer Nichols Practice Manager