Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP siurgery
Rated 4 stars out of 5
by Johanna - Posted on 19 March 2024
Would be nice to know, whom your GP is? Ran to much like a business than a caring health provider. When I make an appointment, it is on a day and time that suits me, I do not want it changed.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Johanna Thank you for taking the time to leave your review. I am sorry to note your comments. Please get in touch with us directly so we can help you with details of who your GP is, add you to their waitlist if necessary and guide you on the appointment system. There are very few instances in which an appointment time and day may have to be changed, but when this does happen it is usually because of unplanned sickness. Thank you for your understanding in this regard. Kindest thanks Jennifer Nichols Practice Manager
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Review titled A bit of a wait but I got there
Rated 3 stars out of 5
by Anonymous - Posted on 14 March 2024
Third time lucky getting to speak to a GP. Took 9 days. Outcome was very satisfactory with good conversation with GP.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Patient Thank you for taking the time to leave your review. If you were added to a waiting list to speak to a GP about a routine problem then 9 days sounds about what we are working too currently. Patients with an on the day acute need obviously can see a clinician sooner, but this may not be with a GP of their choice. I am glad your outcome was satisfactory and that you had a good conversation with the GP – great to note. Kindest thanks again. Jennifer Nichols Practice Manager
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Review titled Impersonal experience
Rated 3 stars out of 5
by Anonymous - Posted on 16 February 2024
I rang with a couple of concerns, don’t tend to need the surgery a lot. Felt very dismissed by the receptionist, but she agreed a call by an on call doctor over the weekend. That doctor (based elsewhere) was great and they updated my notes and recommended a blood test). Booked blood test online, results came through online and via text, only mentioning one part of the results. The rest of them are listed as results on patient access, but no offer to discuss them or explain what they mean, had to use google. Now don’t know what to do next and whether I should have different tests done, symptoms not explained or offers of treatment for them?! Feel like if I ring again I’ll be dismissed again.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your review. Do get in touch with us directly so that we can help you. You can email us on feedback.bchc@nhs.net and we will happily assist. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Highly Successful Appointment
Rated 5 stars out of 5
by Fred Riches - Posted on 23 February 2024
Within the allotted time the GP managed to review progress since my previous appointment on one issue, run through a test to reassure me on another and prescribe me something appropriate for a third. A highly successful appointment!
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Fred Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. It is great to note that you were able to cover so many things during the course of your GP appointment and that you felt your contact was successful. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Frustrated
Rated 2 stars out of 5
by Rachel Crump - Posted on 02 February 2024
Very difficult way of making the appointment. Can’t reach via the phone and not clear or possible to make appointments on the app. I managed somehow to make the appointment (don’t know how) but from that point got a fantastic service. Shame that most people fail at the first hurdle. Need to have the surgery more accessible.please I don’t visit the doctors very often but when I needed it I found it very difficult.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Rachel I am sorry to note that you have found the appointment system difficult to navigate. Do get in touch directly – feedback.bchc@nhs.net and we can help you with this. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Appointment
Rated 3 stars out of 5
by Rachel - Posted on 20 February 2024
Can’t fault the service on the 3rd time of booking within the 3weeks. Previous bookings made online,3rd actually has a call and a doctor appointment was made Only at this point I learned that my previous appointments were not with a doctor but a nurse practitioner. Was not impressed at all. If I wanted a nurse I would have booked one. So got 2 prescriptions of which I shouldn’t of had(if I was a patient that pays for them I’ll be very upset as I would of paid £20 for meds I didn’t need)
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Rachel We always try and ensure patients are booked are with the most appropriate clinician. Our Advanced Nurse Practitioners are highly skilled and able to deal with a number of issues. If you want to be booked with a GP for a routine appointment then we do operate a wait list you can join. If, however, you have an acute on the day need to see a clinician then you will be triaged to the most appropriate available clinician at that time. Our Advanced Nurse Practitioners are fully supported by a dedicated GP all day to help with any issues that may arise. I am sorry to note that you feel let down. If you would like us to investigate the matter fully then do contact us directly and we will happily do this for you. You can email us directly at feedback.bchc@nhs.net Kindest thanks Jennifer Nichols Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 February 2024
I was given an on the day appointment. Wait time was 20 minutes. The GP was helpful and reassured me with a problem.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Andrew Carpenter - Posted on 28 February 2024
Cannot fault the service I received at this practice from the receptionist to the doctor I saw ,I didn't have to wait long for my ECG either and got the results straight away
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Andrew Thank you for your kind review. I am so glad to note that you were impressed with all staff and your results were turned around quickly too. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Very happy
Rated 4 stars out of 5
by Rosemary - Posted on 14 February 2024
I know it's no longer the 'good old days' but my experience is as follows: My husband needed an 'on the day appointment' so he used Callback and was seen by a Doctor in the afternoon who was very thorough and put his mind at rest. I myself wanted a routine appointment with a specific doctor who knows our family history, having looked after my father whilst he was alive and also myself over the years. I used the callback system, received a call and was sent a text with a form to complete to request an appointment. I was then sent days and times that appointments were available. I saw the Doctor approximately 2 weeks later, who was very thorough, friendly and down to earth. I have also had stitches removed recently and the nurse was very kind and it didn't hurt a bit!
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Rosemary Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. It is great to note that your husband was able to access the care he needed when he had an on the day need. I am also pleased to note that for your routine need you were able to make good use of the waiting list system and also that you had a pain free experience with one of our nurses too. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Appointment review
Rated 3 stars out of 5
by Anonymous - Posted on 23 February 2024
Things seem to be improving at this surgery. Appointment (giving blood for testing) went very smoothly with little waiting.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager