Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor appointment system
Rated 2 stars out of 5
by Paul marshall - Posted on 15 March 2024
Very difficult to get a routine appointment, wait for ages o the phone only to be told to fill in a pre appt triage form, which if accepted an appointment will be arranged. The surgery accepted the triage form and confirmed I am on the waiting list, no idea how long this will be. Its no wonder A&E is always busy as no one can get a doctors appointment.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Paul I am sorry to note that you have found the appointment system difficult to navigate. Do get in touch directly – feedback.bchc@nhs.net and we can help you with this. Generally patients are not waiting too long at all on the waiting list - around 10 days - and of course if your symptoms are worsening and you have a more acute need to see a GP then do call us back and we will fit you sooner. We are unable to guarantee which GP you will see with on the day appointments. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Improving patient care
Rated 4 stars out of 5
by C. Richard Middleton - Posted on 15 March 2024
Following discovery, after having an ecg for an unrelated private operation, that my heart beats were slightly irregular, the practice have taken action to thoroughly investigate my condition
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Mr Middleton Thank you for taking the time to leave your review. I am very pleased to note that you have been cared for well with regard to investigating your condition. Do let us know if you require any further ongoing support. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Excellent service and treatment
Rated 5 stars out of 5
by Di Todd - Posted on 19 March 2024
Was on waiting list for appointment. Received a call to book. Not long to wait to book. Very polite caller. 2 Physiotherapists carried out my cortisone injection together. Very clean, professionally done and fully explained what was happening and what to watch out for and expect. 5 star service. Thank you.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Di Thank you for taking the time to leave your review. I am delighted to note that your appointment booking was handled well and also that the appointment itself was professionally undertaken with a fill explanation and advice as to what to look out for. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Linden - Posted on 16 March 2024
Lovely service fantastic people got the opportunity to talk to the doctor who listened to me and prescribed medication to help eleviate the problem
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Linden Thank you for taking the time to leave your review. I am so pleased to note that you consider the practice to be excellent. It is lovely to read that you feel the people are fantastic and that the doctor you spoke to listened and helped by prescribing medication to assist you with your problem. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Jackie Rogers - Posted on 02 April 2024
Excellent service at reception and successful consultation with GP seen on time, blood tests arranged thank you
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 12 April 2024
Dear Jackie Thank you for taking the time to leave your kind review. I am delighted to note that consider our service to be excellent, had a successful consultation on time and blood tests were also arranged. Kindest regards and thanks Jennifer Nichols Practice Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Melanie Asbury - Posted on 21 March 2024
Yesterday I attended the surgery for a routine blood test First of all the lady on reception was really pleasant and helpful and the lady who took the samples went out of her way to help me, she was very nice too. So altogether a positive experience.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Melanie Thank you for taking the time to leave your review. I am glad to note that when you attended the surgery for a blood test the receptionist was pleasant and helpful. It is also great to note that that the lady who took the samples went out of her way to help you and was nice. I am so glad that your experience was a positive one. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Fast and efficient
Rated 4 stars out of 5
by Paul Hammond - Posted on 21 March 2024
I was ‘in and out’ of the Surgery before my appointment time! Very fast, efficient but friendly service.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Paul Thank you for taking the time to leave your review. I am glad to note that you found your experience to be fast and efficient and that you were “in and out” before your appointment time. I am also glad to note you found the experience to be a friendly one too. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Exceptional Service
Rated 5 stars out of 5
by David Lloyd-Jones - Posted on 26 March 2024
I appreciate, certainly in the news and social media the standard jokes about getting an appointment. For me fter being unwell over the weekend, I called in and pressed for a call back to hold my place in the queue. It is busy so called about 6 times to get to the voice message. I understand this is not in there control so was happy to redial. Received a call back at about 10 o'clock and went through my symptoms. Was offered an appointment at 4.30. Arrived and was seen promptly by a great doctor, who referred me for a scan and proscribed antibiotics. The next day received a call from Oxford booking me in for a scan on Bank holiday Monday. Personally I could not ask for anymore and just wanted to express my gratitude to all staff at the Banbury Health centre. We all know it is sadly sometimes a thankless task dealing with us the public but I am sure many are grateful for all you do
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 12 April 2024
Dear David Thank you for taking the time to leave your kind review. I am delighted to note that you made good use of the callback service and received a call at 10am and were then seen that same day by a GP who prescribed you medication and referred you on for further tests. We are very grateful for your expression of gratitude – it is a pleasure to care for all our patients. Kindest regards and thanks Jennifer Nichols Practice Manager
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Review titled Appointment experience
Rated 2 stars out of 5
by Bill - Posted on 13 March 2024
I'm over 80 and not very technical. Today I tried to make an appointment with the surgery, along with the majority of society the surgery thinks everyone is familiar with technology. I think more help for those not technical should be shown.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Bill I appreciate your comments about technology and agree that not everybody is able to access the practice in the same way. Please do explain to our call handling staff that you are not very technical and they should always help you work around this. I will also remind the team of this too. Thank you for taking the time to leave a review. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Friendly, helpful
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
I find the staff, friendly, helpful and efficient when I attended. The Doctor and nurse were helpful and approachable
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Patient Thank you for taking the time to leave your review. I am glad to note that you find staff friendly, helpful and efficient when you attended the practice and that the doctor and nurse were helpful and approachable. Kindest thanks Jennifer Nichols Practice Manager