Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
-
Review titled quick response to email
Rated 4 stars out of 5
by Anonymous - Posted on 22 December 2022
I sent an email to the practice today querying my repeat prescription. I was pleasantly surprised to receive a telephone call within a couple of hours explaining why not all of my request had been fulfilled. The caller, sorry I did not get the name, checked all my repeat medications with me and gave me the opportunity to ask any questions. Her manner was friendly, professional and could not have been more helpful. My query was answered quite happily. Thank you for the service.
Visited December 2022
Review titled Banbury Cross Health Centre
Replied on 29 December 2022
Dear Patient Thank you for your kind review. We are delighted that you received such prompt and thorough care and we are delighted the staff member you spoke to was so friendly too. Thank you again Kindest Jennifer Nichols Practice Manager
-
Review titled Great practice and support
Rated 5 stars out of 5
by Roy Moore - Posted on 16 November 2022
Great support from both my GP and Link Worker for the past 12 years. Especially my Link Worker who has supported me through what has been a severely traumatic past four years and helped me to obtain benefits that I was not aware that I was entitled to. Her support has been and is helping me to feel more positive about the future with advice, counselling and coping strategies. Also ongoing blood tests and flu and covid vaccinations have all been a pleasant experience due to the friendly and caring nurses, who have performed them. My gratitude and thanks to everyone at the Banbury Health Centre.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 22 November 2022
Dear Roy Thank you for your review. We are delighted to note that you have had such good care from staff at BCHC especially your link worker. We are working hard to ensure we are providing the best care possible to all our patients and it is wonderful to recieve such great feedback. Kindest regards Jennifer Nichols Practice Manager
-
Review titled Trying to get through to discuss a sick note for my wife
Rated 4 stars out of 5
by Jaswant Rai Chopra - Posted on 14 November 2022
According to the recorded message you are to ring after 11 am to discuss request for sick notes as my wife needs a specific request for work - selected correct option 3 I phoned in at exactly 11 am and it is now 12.53 and still on hold? I would welcome any kind of reasonable explanation as to what is the point of this?
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 16 November 2022
Dear Mr Chopra, thank you for taking the time to post. We always take feedback very seriously and learn from it. It helps us to improve the service we provide. I am sorry that you had trouble getting through. If the lines are busy, we do have a 'callback' function so that you don't have to hang on the line, not being able to get on with your day. This is automated so, if you accept it, the system automatically calls you back as soon as an operator is free. This frees you up, so that you don't waste your time hanging on. You may already know this, but if you are calling about a sick note request then you select option 3 when you call up. As you say, this line is open from 11:00 am to 6:30 pm. I will contact your wife separately about the sick note. Many thanks, Dr Gwyneth Rogers, Clinical Lead.
-
Review titled Brilliant diabetic support
Rated 5 stars out of 5
by Denise Bowerman - Posted on 15 November 2022
My recent diabetic needs have been quite complicated and the help, treatment & support I have received has been excellent. I can't give the name of the diabetic nurse here as this review won't be published if I do. I have had to go on insulin and I was helped immensely with this. All my questions were answered and I was reassured when needed. All in all I have had excellent service and have been looked after really well.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 22 November 2022
Dear Denise Thank you for your kind review. We are delighted that you have had such good care at BCHC. Thank you so very much for sharing your kind comments which have been shared with staff. Kindest regards Jennifer Nichols Practice Manager
-
Review titled Excellent Service
Rated 5 stars out of 5
by David Knight - Posted on 04 November 2022
I registered as a patient at the practice a few months ago. This morning I booked an appointment for a minor niggle that had been troubling me for some weeks. When I called the team were busy and I used the callback system which allowed me to deal with other matters whilst I waited. The surgery called me back around an hour later and were able to offer me an appointment with a physiotherapist later that morning. Amazing! The appointment was exemplary: a full history and verbal review followed by a physical assessment. The therapist then discussed a range of possible treatment options and we were able to quickly agree a suitable pathway. Having received some negative feedback about the practice, prior to registration, I was absolutely delighted to find such a responsive, friendly and professional experience. Many thanks.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Mr Knight Thank you for your review. I am so glad to hear that you received such excellent and prompt care when you needed it. I am glad that you enjoyed the call back feature to save you waiting on the phone and also that you were then offered a same day physiotherapy appointment which I note you were also very pleased. Thank you again for your kind comments, these have been shared with our staff. Kindest Jennifer Nichols Practice Manager
-
Review titled Can’t fault when it comes to children
Rated 4 stars out of 5
by Tracy Woods - Posted on 22 November 2022
My child was poorly, I called and explained the situation, was dealt with and seen by a nurse practitioner within 2 hours, you be simply can’t fault that
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 22 December 2022
Dear Tracy Thank you for your kind review. We are delighted that your child was seen so quickly and you are happy with the level of care you are receiving from BCHC. Kindest thanks Jennifer Nichols Practice Manager
-
Review titled Lovely Nurse.
Rated 4 stars out of 5
by Kathryn - Posted on 10 November 2022
Just wanted to say what a lovely Nurse you have who did my smear test recently. She was friendly and chatty which helped me feel at ease. I believe this helped me relax which consequently meant I had the most comfortable smear test I had ever had. She really is an asset to your team. Thank you.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Kathryn Thank you for your kind review. We are glad to note that your appointment went well and you felt at ease throughout. We have shared your kind comments with our staff. Thank you again. Kindest Jennifer Nichols Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Bob - Posted on 08 November 2022
The Doctor that dealt with me had a very personality, she listened to me ,then sorted out any problems. On the whole a very pleasant experience.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Bob Thank you for your kind review. We are glad to note that you were so pleased with the doctor appointment you had. We have shared your kind review with our staff. Kindest Jennifer Nichols Practice Manager
-
Review titled Friendly and thorough
Rated 5 stars out of 5
by Jane Knight - Posted on 11 November 2022
I had a telephone conversation with a paramedic who works with the practice nurse. He was very pleasant and friendly. He was thorough in his questioning. And within an hour I had the treatment I needed. I was very impressed Thank you
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Mrs Knight Thank you for your kind review. We are glad to note that you received such pleasant and friendly and care and prompt treatment too. We have shared your review with our staff. Thank you again. Kindest Jennifer Nichols Practice Manager
-
Review titled Lovely doctor.
Rated 4 stars out of 5
by Anonymous - Posted on 04 November 2022
Very caring, gentle and empathetic doctor. We're on the waiting list to see a specialist with no sign of an appointment anytime soon but the doctor was brilliant with my daughter today.
Visited November 2022
Review titled Banbury Cross Health Centre
Replied on 14 November 2022
Dear Patient Thank you for your review, the content of which I am delighted to note. It is wonderful that the doctor you saw was brilliant with your daughter and we hope your specialist appointment comes through soon. Kindest Jennifer Nichols Practice Manager