Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Peter Begley - Posted on 23 January 2023
We constantly hear negative things about bad receptionists and being unable to get an appointment, we’ll I can honestly say that both my Son and I have never had that experience at Banbury Cross. Yes everyone is super busy, and maybe even stressed, but their professionalism wins through. I’ve always been able to see someone when I’ve called, and the Doctors and staff have been kind. Thank you again.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 24 January 2023
Dear Peter Thank you for taking the time to leave your kind review. We are so glad you have had such a good experience at BCHC. We are working very hard to see patients within a timely manner and extend them the best care possible at every turn. It is lovely to hear that you have experienced the benefit of this hard work first hand and that your son has too. I have shared your review with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled No answer
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I’ve been trying to call for a week to n Book a long time review - I received a text asking me to book an appointment. I called and spoke to a lovely lady who said the caller had not left any notes but someone would call me ! Just been on hold for 20 minutes being told I’m first in the queue!! Can someone call me please
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 27 January 2023
Dear Patient Thank you for taking the time to leave a review. We are not sure how this could have happened and would love to be able to investigate further. Please can you email us directly on feedback.bchc@nhs.net with your details and we will of course happily look into the matter for you. With kind regards Jennifer Nichols Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Carole G - Posted on 20 January 2023
Cannot fault the service we have received from the surgery over the last few months. Massive thanks to all the staff. Especially to the Call Centre, Pharmacy Team and GP.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 24 January 2023
Dear Carole Thank you for taking the time to leave your kind review. We are so glad you have had such a good experience at BCHC, especially from the call centre, pharmacy team and our GP’s. I have shared your review with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Excellent GP Practice
Rated 5 stars out of 5
by Margaret Harris - Posted on 17 January 2023
I’ve had nothing but excellent help & treatment at this GP Practice. Once you get through you can join a queue for a call back. This has always happened and fairly quickly too. You then are asked a few questions & offered a phone or face to face consultation. It’s either with a GP or other health professional. Same day appointments are offered. I’ve never had a problem getting through, though it may take a few attempts. All the telephonists are polite & helpful. Receptionist are excellent & polite & listen to you with any enquiries. I believe everyone at this practice is doing their absolute best to help their patients. There are GPS, Advanced Nurse Practitioners, Physiotherapists, Nurses & other helpful professionals. Social Prescribing is also offered here. I have used the help from GPS, physios, the Advanced Nurse Practitioner & the Social Prescribing team. They are all excellent and listen patiently to all concerns. I have had a problem for a couple of weeks & phoned at 8 am & was seeing a GP face to face at 9.15 am. I can’t fault this health centre. It is busy but everything is done to make the experience there go smoothly. Banbury has an ever growing population so GP appointments can be difficult to get. But here they do everything to try and accommodate your requirements. Thank you.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 19 January 2023
Dear Margaret Thank you so much for taking the time to leave feedback. We are delighted you are so happy with the service we are providing. We are all working extremely hard to ensure our patients are well cared for and their patient experience is a positive one. Thank you so much again, I have shared your comments with all our staff. Jennifer Nichols Practice Manager
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Review titled Excellent GP Practice
Rated 5 stars out of 5
by Margaret Harris - Posted on 17 January 2023
I’ve had nothing but excellent help & treatment at this GP Practice. Once you get through you can join a queue for a call back. This has always happened and fairly quickly too. You then are asked a few questions & offered a phone or face to face consultation. It’s either with a GP or other health professional. Same day appointments are offered. I’ve never had a problem getting through, though it may take a few attempts. All the telephonists are polite & helpful. Receptionist are excellent & polite & listen to you with any enquiries. I believe everyone at this practice is doing their absolute best to help their patients. There are GPS, Advanced Nurse Practitioners, Physiotherapists, Nurses & other helpful professionals. Social Prescribing is also offered here. I have used the help from GPS, physios, the Advanced Nurse Practitioner & the Social Prescribing team. They are all excellent and listen patiently to all concerns. I have had a problem for a couple of weeks & phoned at 8 am & was seeing a GP face to face at 9.15 am. I can’t fault this health centre. It is busy but everything is done to make the experience there go smoothly. Banbury has an ever growing population so GP appointments can be difficult to get. But here they do everything to try and accommodate your requirements. Thank you.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 20 January 2023
Dear Margaret Thank you so much for taking the time to leave feedback. We are delighted you are so happy with the service we are providing. We are all working extremely hard to ensure our patients are well cared for and their patient experience is a positive one. Thank you so much again, I have shared your comments with all our staff. Jennifer Nichols Practice Manager
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Review titled Disappointed advised to go to A&E
Rated 2 stars out of 5
by Simone Gardener - Posted on 25 January 2023
I rang the Banbury cross this afternoon as my cat had biten me and punched my arm. I have been biten before and had a course of antibiotics. I knew my tetanus was upto date so i thought i would ring the surgery to see if i could get some for this bite. I rang and spoke to someone in the call centre. I explained to them and they said i would need to go to A&E and that is what they advise. I didn't have childcare so couldn't go to A&E and i didnt want to waste their time as its a minor injury. I rang 111 and they were fab and said for me to not to go to A&E and said that a doctor would ring me. Fast forward a few hours and a doctor rang me and said i was upto date with my tetanus and that i would need a course of antibiotics and issued them to my chemist. She asked for a photo so this can be added to my file. I know Banbury cross are extremely busy but all i needed was someone to prescribe me antibiotics after a bite and it took all afternoon to sort this out. No wonder A&E are so busy just glad i thought to ring 111.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 17 February 2023
Thanks so much for taking the time to leave a review. We always look at these and learn from them to try to improve the care we give. I am sorry that you were not happy with your experience on this occasion. We do usually advise people who have suffered animal bites to attend A & E as they sometimes need to be washed out or even debrided (damaged tissue removed in theatre). Sometimes, even if someone is up to date with tetanus immunisations, the wound is sufficiently dirty that a special booster of immunoglobulins has to be given. A GP Practice is not an emergency service and so is not in a position to offer these options. Obviously, there is always a range of opinions on any clinical matter and people are not machines so we often give a variety of answers. I suspect if I had called you back I would have reinforced the advice to attend A & E. I hope the injury has settled down. If not, or if there are any signs of it worsening, you really must attend A & E. Many thanks, Dr Gwyneth Rogers, Clinical Lead.
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Review titled Your Physio, Examination
Rated 4 stars out of 5
by Antony Alcock - Posted on 17 January 2023
I saw Nicky , your Physio , at the begining of the Month, and was very impressed with her taking time to try and sort my Foot Problem out , her Diagnosiss was spot on .
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 24 January 2023
Dear Antony Thank you for taking the time to leave your kind review. We are so glad you had such a good experience with our physio Nicky. I have shared your review with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Customer care
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2022
The young lady on the telephone was very polite, cheerful and extremely help full. A credit to the team.
Visited December 2022
Review titled Banbury Cross Health Centre
Replied on 22 December 2022
Dear Patient Thank you so much for your kind review. I am delighted that the member of staff you spoke to was politely, cheerful and helpful. We are all working hard to ensure our patients and their carers receive the best care possible, with a smile. Kindest regards Jennifer Nichols Practice Manager
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Review titled fantastic doctor
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
i went to visit the doctor on 31st Dec 2022 for what i believed was a chest infection. the doctor carried out several checks and asked me to go back to the waiting room for 15 mins and he would recall me to check the results again. second time round he told me he was calling an ambulance and i would be admitted to hostpital. the doctor virtually saved my life. my blood sats were in the 70's and i was going into heart failure. tests proved i had several blood clots in my heart and lungs. i spent 6 days in hospital in Critical care unit. i am slowly recovering with no lasting damage to my heart or lungs. the doctor was calm and assertive as i tried to leave the surgery. i was treated before the ambulance arrived via numbulizer and oxygen. i cannot thank all staff concerned enough. they worked swiftly and calmly as a team, at no point was i upset or worried about my condition as i knew i was in good hands. thank you all you do an amazing job with very little thanks. im getting better every day and can only put that down to the quick reaction of the doctor and his team. thank you.
Visited December 2022
Review titled Banbury Cross Health Centre
Replied on 24 May 2023
Dear Patient Thank you so much for your kind review which we have shared with our staff. We are so delighted that you got the care you needed so promptly and that at no point were you upset or worried as you knew you were in good hands. I am delighted that we were able to look after you before you went to hospital and that you are getting better every day. Thank you again Jennifer Nichols Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
I tried to get my mum an appointment this morning and it was terrible, the call centre staff are very rude. She kept repeating the same line, due to the symptoms you have described you are not required to see a doctor. I understand why this practice has such bad reviews. Getting an appointment is impossible and staff clearly read off a script.
Visited December 2022
Review titled Banbury Cross Health Centre
Replied on 29 December 2022
Thanks for leaving a review and I am sorry that your experience of us on this occasion was unsatisfactory. We always try to learn from feedback to try to improve our service. Unfortunately, as you haven't given your name, or that of your Mum, I cannot listen back to the call. I hope you were able to resolve her problem. The first day back after any Bank Holiday, especially Christmas, is always very busy with a lot of calls. Our in-house Call Centre staff are well-trained in triage, that is, asking questions to ascertain the urgency of an issue. Sadly, you have not given any details of what was troubling your Mum, so I cannot comment on this. I frequently listen back to calls (they are all recorded) and am always impressed by our Call Centre staff's calm, professional manner. I can only apologise if, on this occasion, you felt one of our staff was rude. If you would like me to listen to the call, please do contact us on feedback.bchc@nhs.net informing us of your name, your Mum's name, the phone number you used and the approximate time of the call. We are proud to be a learning organisation and always striving to be better. Many thanks, Dr Gwyneth Rogers, Clinical Lead.