Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Rude doctors never get an appointment disgusting service, Absolutely shocking Extremely distressing, even trying to sit on the phone for hours to try and get an appointment
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 21 March 2023
Thank you for taking the time to leave a review. I am sorry you had a bad time. As you have not left your name I cannot look into things in more detail. If you would like me to, you can email feedback.bchc@nhs.net You should not have to wait on the phone as we have our Queue-buster callback facility which is an automated system. If you choose this then, as soon as one of our excellent in-house call centre staff is free, the system automatically dials your number. This avoids you having to hold on the phone and allows you to get on with your day. We do record all of our phone calls so if someone was rude to you, and you let us know when this was, we can listen back and learn from it. Many thanks, Dr Gwyneth Rogers, Clinical Lead
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Review titled Really would like an advance appt
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
I have been trying since March 2023 to get through to arrange a doctor’s appt to discuss perimenopausal symptoms. It’s not life threatening but it is drastically affecting my life. I am unable to obtain one as am forever on hold (during my own working hours) and also cannot take same day appts. This is because I am an NHS clinical lead myself and can’t just drop everything on the day. I’d love to have an appt booked and a chance to discuss my issues- it would certainly keep me functioning well in my job for my own patients. I’m acutely aware of the NHS pressures, I experience them myself but I’m in a rock and a hard place at the moment. I would appreciate a response on how I can book an appt without being on hold perpetually.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 30 May 2023
Thanks for submitting a comment. It is always useful to have feedback so that we can learn from it and hopefully provide a better service. I am sorry you are not happy with our care. As a colleague in the NHS I am sure that you are aware that there is a nationwide shortage of GPs so the pressure is on as far as appointments are concerned. As a female GP I love helping women with menopause issues. Often it does not require an actual appointment as it is relatively straightforward to manage. The options are HRT or not-HRT (other treatments). My usual practice is to provide the lady with information on both, for her to look at and then decide what she would like to do. As you haven't submitted your name, I can't send these to you. If you contact feedback.bchc@nhs.net they can provide the information sheets for you. We don't do hormone blood tests unless you are experiencing premature menopause symptoms (under age 45) as per NICE guidance. In terms of booking appointments, there is a waiting list for these which the Call Centre will happily slot you into if you still feel you need to talk to someone directly. Happily, the waiting list is nowhere near as long as that in the hospitals! Many thanks, Dr Gwyneth Rogers, Clinical Lead
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Review titled Very desperate
Rated 1 star out of 5
by Arjun Manuel - Posted on 08 March 2023
I'm trying to obtain a reference from the GP surgery for obtaining my NMC pin number in my application I can see that it has been sent on last week I can't do anything without this reference because of this they are spoiling my future without this I can't do any further steps regarding upliftment of my career I called the receptionist several times they simply tackle me please do help me I am really helpless of this.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 09 March 2023
Dear Mr Manuel, thanks for taking the time to leave some feedback. We always take feedback seriously and use it to improve our services for patients. Unfortunately, we have not received any request from you. If you sent it to the NMC maybe they still have it? We are primarily an NHS service and providing references is not something we generally do so it is entirely possible that, even if we do receive your request, we may not be able to help you. Furthermore, we usually charge a fee for any non-NHS work. I wish you every success in your nursing career. Best wishes, Dr Gwyneth Rogers, Clinical Lead.
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Review titled Lovely Ladies on Reception
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
I called in last night as I tried the Call Centre during the day and quite honestly got the runaround, trying to book a HRT Review. They advised me that as of 27th July 2023 HRT Reviews could be booked and did I want to book an appointment there and then. Well yes indeed I did. This was duly done. Both ladies were incredibly helpful and apologised for the run around I had had on teh phones. I think it would however be good practice to let the poor folks in the Call Centre that HRT Review can be booked from 27th July 2023. Many thanks ladies for your help, very much appreciated.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 11 July 2023
Dear Patient Thank you so much for your review. I am delighted to note that you feel you received such a great service from our fabulous reception team. Apologies that the call centre were not yet aware about the very recent changes concerning HRT reviews. The lady you spoke to on reception remembers you well and had been involved in setting these new appointments up. We always wait for clinics to be fully confirmed before sharing information with all staff, to ensure everything is in place and there are no last minute changes that need to made. Thank you again Jennifer Nichols Practice Manager
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Review titled Admin response was amazing
Rated 4 stars out of 5
by juliet vincent - Posted on 03 March 2023
I had a problem with an insurance form, this was an uninsured party form so got confusing. Admin staff absolutely pulled everything out and found it quite quickly ( filled under the uninsured person, which makes sense so they did right). What could have been incredibly stressful was resolved in under 2 hours without the need for me to hang around. I was also reminded to pop my car reg in so I don’t get a ticket. Thank you ! People don’t say it enough but admin staff did a brilliant job sorting this out.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 06 March 2023
Dear Julie Thank you so much for taking the time to leave your kind review. I have shared this with the department involved and the individual you spoke to remembers you well and is so glad to have been able to assist. Thank you again for taking the time to provide us with your feedback. Kind regards Jennifer Nichols Practice Manager
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Review titled Great Doctor
Rated 4 stars out of 5
by Ann - Posted on 15 March 2024
I want to give a review for the Dr who attended me, she is very kind and compassionate. I felt her real concern. I wish all healthcare professional has this genuine attitude to be of help for those who needs it.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Ann Thank you for taking the time to leave your review. I am glad to note that the doctor you saw was kind and compassionate. We are working hard to provide a great service to all our patients. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Caring for our carers
Rated 5 stars out of 5
by Elizabeth Norton - Posted on 31 August 2023
I have been attending the Carer’s meetings and feel that the support and information has been so needed by everyone….it’s been so helpful and supportive to all the Carer’s who attend. Just what we need.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 04 September 2023
Dear Elizabeth Thank you so much for your kind review. I am so glad to note that you feel so supported and informed from your attendance at the carer’s meetings our Social Prescribing team facilitate here at the Practice. We are absolutely delighted. Kindest regards and thanks Jennifer Nichols Practice Manager
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 10 March 2023
I don’t normally complain about doctors surgeries as I know how overstretched they are but the appointment process at the health centre is not fit for purpose. I have spend over 3 hours on hold this week trying to get an appointment. I work full time in the centre of Oxford and don’t get paid if I am not at work so I can’t just sit at home waiting for a call back to be told there is either nothing available or can you be here in half an hour. My reason for wanting to see the doctor is not life threatening or super urgent so there should be something in place to make an appointment at a time and date that is convenient. Why is this no longer an option? You can book blood tests etc online but can’t book to see a doctor.
Visited March 2023
Review titled Banbury Cross Health Centre
Replied on 21 March 2023
Thanks for taking the time to leave a review. We always try to learn from reviews to improve the service which we provide to patients. We are always making adjustments to the appointments system to try to make it work for the majority of people for the majority of the time. Until very recently we were swamped with urgent 'on the day' demand which, as you correctly state, meant that more routine matters could not be dealt with as easily. We are now changing the emphasis so that we can manage more routine issues as well. Unfortunately, even with nurse appointments, there are problems with people booking online. We have had several men, who definitely did not have cervixes, booking in for cervical screening and similar mis-bookings. Also, the DNA (did not attend) rate is really high when people book online. This is a great shame but seems to reflect the value people place on ease of booking appointments. This is an area we are constantly working on, within the limitations of the staff we have available. Thanks again for your review. Best wishes, Dr Gwyneth Rogers, Clinical Lead
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Review titled Hydro seal
Rated 3 stars out of 5
by Stephen - Posted on 30 April 2024
Attended GP regarding a hydro seal which is getting bigger and stated this at both appointments GP/Ultrasound and was hoping that I would be referred to have it repaired but I felt I was ignored when it took me a while to get the appointment to start with.
Visited February 2023
Banbury Cross Health Centre has not yet replied.
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Review titled Helpful call handlers
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2023
Help call handlers I called up that afternoon and was told that there was no appointments left with an Asthma nurse but I could have a urgent call back with a GP however when he had called back he had said it sounds like you need some steroids before even asking me to come into the surgery to see him face to face and turns out after not being able to get them from the pharmacy for whatever reason I didn't even need the prescription as I then ended up having to go to the urgent care unit that night what a waste of mine and there time that they could of been seeing someone in real emergency need. I very much doubt I will be recommending this surgery to anyone.
Visited January 2023
Review titled Banbury Cross Health Centre
Replied on 17 February 2023
Dear Patient Thank you for your review. I am sorry to note that you were disappointed. So that we can look at this in more detail for you please do get in touch directly with your full name and date of birth. You can email us on feedback.bchc@nhs.net Kindest thanks Jennifer Nichols Practice Manager