Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Practice visit
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
Very professional in listening and understanding the concerns of the patient, offering sound advice in their professional and supportive role.
Visited May 2023
Review titled Banbury Cross Health Centre
Replied on 11 July 2023
Dear Patient Thank you so much for your kind review. I am delighted to note that you feel you have received a professional service where your concerns are listened to and understood, with sound, professional and supportive advice being given. We are all working exceptionally hard to ensure our patients are well cared for. I have shared your kind review with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled missed basic checks!
Rated 3 stars out of 5
by Anonymous - Posted on 23 May 2023
the past 2 times I have visited a Dr I have not had my blood pressure checked. my arms are too big for the standard size cuffs and rather than having the alternate size available or doing it old school way it gets completely missed. lets hope my blood pressure is ok and that i don't have any issues that may require treatment. i cant be the only person to have larger upper arms. something as basic as a blood pressure check should be getting done!
Visited May 2023
Review titled Banbury Cross Health Centre
Replied on 24 May 2023
Dear Patient I am so sorry to note that you have had problems with cuff sizes when your blood pressure has been checked here at the surgery. I will raise this with the team. If you would like to email us further details then please do on feedback.bchc@nhs.net Thank you again for bringing this to my attention. Jennifer Nichols Practice Manager
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Review titled Book booking system
Rated 3 stars out of 5
by DennisO - Posted on 16 May 2023
Booking is very frustrating. Phone system has a really long message and it isn't possible to use the options until you have listened to the whole thing. Message is misleading, it says you can book appointments online or via the NHS app so I thought I would try that rather than wait on the phone. Tried the NHS app and online and both say that it isn't possible to book appointments online and you have to call. Had to phone and listen to the long message again! Really is about time these systems were brought into the 21st century
Visited May 2023
Review titled Banbury Cross Health Centre
Replied on 23 May 2023
Thanks for taking the time to leave a review. I am sorry that your experience of BCHC was not positive on this occasion. We are always grateful for feedback as it helps us make our service better for patients. It is a difficult balance to make sure people receive the information they need and having the phone message too long. This is an area we are working on all the time. I am sorry the technology did not work for you on this occasion. Please do contact us on feedback.bchc@nhs.net so that we can help you to get things running more smoothly in future. Many thanks, Dr Gwyneth Rogers, Clinical Lead
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Review titled Really lovely GP
Rated 4 stars out of 5
by Gemma bosher - Posted on 17 April 2023
I had an appointment today and I was so impressed with the level of professionalism and thoroughness of the GP I saw. I was made to feel really comfortable and I felt totally confident in the care I received. Thank you
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 18 April 2023
Dear Gemma Thank you so much for taking the time to leave your kind review. I am really glad to note that you were made to feel at ease and had confidence in the care you received. I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Excellent 5 star practice
Rated 5 stars out of 5
by Paul G - Posted on 12 April 2023
We have been with the practice for 5 years and have found everyone to be helpful and efficient. Visiting today for an ecg and possible chest infection, I couldn’t have asked for better or speedier treatment.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 13 April 2023
Dear Paul Thank you so much for taking the time to leave a review. I am delighted to note that you find our staff to be so helpful and efficient, they are all working very hard to ensure all our patients have a good patient experience. I will share your feedback with the team. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Accessing a doctor part 2
Rated 1 star out of 5
by Sue mitchell - Posted on 19 April 2023
This is my second review as I wanted to update my first one. At 8 am I was in queue on the phone to see a doctor today,by 8.30 I was number 13 in the queue when I got cut off. Rang straightaway back and was told all appointments gone for the day. Stayed on the line as don’t really trust ringback as I have been missed before. So while still waiting at 9.30 I was cut off again. No idea this time what number in the queue I was. Rang straight back and now requesting call back as was my only option at this point my physical condition is affecting mental health but have now been getting help with this. My concern today was lumps under my skin which the doctor had seen 7 weeks ago. I was ringing because after not been able to see a doctor before I had to resort to the nhs web site about these lumps. While they are apparently normal there is a possibility of them becoming a problem if they are fast growing. Mine are multiplying in huge numbers and original ones are now huge covering large areas of my arms and legs. I really need this checked again to ensure that there is still no problem with them as for me they are growing at an alarming rate. When will this surgery review there service for getting through to a doctor? I left a message on website last week and have received no acknowledgment of this or a reply. No idea what is happening here am very stressed.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 20 April 2023
Dear Ms Mitchell Please see previous response. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Access to doctor
Rated 1 star out of 5
by Sue mitchell - Posted on 19 April 2023
Today I am trying to get help from a doctor, I rang at 8 and got in queue when I was number 13 in the queue I got cut off at 8.30 and are now back in the queue. I’ve no idea yet what number I am in the queue but just before I got cut of I heard that all of today’s appointments are now taken. I am shaking with anxiety at this as really needed to see a doctor today about some lumps on my body which are multiplying and growing rapidly at an alarming rate. So anxious that I can on here to write this instead of panicking but unfortunately I am having a panic attack and having to use my breathing exercises to remain calm. Please help.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 20 April 2023
Dear Ms Mitchell Thank you for your review. I am sorry that you are having such difficulty. I have asked that you are contacted by our Business Support Manager who will be able to help you. You can email us directly at feedback.bchc@nhs.net and we will do our best to work out what has gone wrong for you and help as best we can. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Great experience
Rated 4 stars out of 5
by Katherine Yildirim - Posted on 12 April 2023
I called today in response to a GP letter requesting I contact the surgery to make an appointment. There was a call wait time, however, I was kept informed of the progress of my call and alternative options should I have limited time. On speaking with the receptionist I found her to be polite, super helpful and accommodating - she could not have been nicer. I rarely contact the surgery so had a couple of queries. At the end of the short call all actions were either completed or I was given details of how to get things sorted out - including sending me relevant links. Thank you so much for doing what I am acutely aware is a challenging job.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 13 April 2023
Dear Katherine Thank you so much for taking the time to leave a review. I am delighted to note that you found our staff to be so polite, helpful and accommodating; they are all working very hard to ensure all our patients have a good patient experience. It is also great to note that your enquiries were sorted or you were signposted to the relevant place to resolve them. I will share your feedback with the team. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Very good doctors
Rated 5 stars out of 5
by Mrs N - Posted on 24 April 2023
I was able to book a few days in advance with the doctor of my choice who I usually see so that is really helpful as the doctor knows me and knows my health issues. I have had very good care and the doctor is so thorough and always very helpful . The staff on reception are friendly and helpful aswell .
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 26 April 2023
Dear Mrs N Thank you for taking the time to leave your kind review. I am so glad to note that you were able to book an appointment in advance with the doctor of your choice and that you are satisfied with the care and advice you receive. It is lovely to note your appreciation of our reception staff also. Thank you again, I have shared your review with our staff. Kindest Jennifer Nichols Practice Manager
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Review titled Exceptional care
Rated 5 stars out of 5
by Jennifer Charles - Posted on 20 April 2023
I cannot thank the two doctors enough that I saw last week and yesterday.The kindness, compassion and understanding that they have expressed to me was much appreciated.Also not forgetting the kindness and friendliness of the gentleman that took my blood test.Thank you.
Visited April 2023
Review titled Banbury Cross Health Centre
Replied on 20 April 2023
Dear Jennifer Thank you for your kind review. I am delighted to note that you were treated with such kindness, compassion and understanding by our GP team and that you also had a similarly positive experience when you needed a blood test. I have shared your review with our staff and thank you again for taking the time. Kindest thanks Jennifer Nichols Practice Manager