Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2022
Good one. I would recommend it to my friends. Just 1 issue - maybe you can offer more tests (allergy), preventive tests (gynaecologist), mammographies for those who have cancer concerns due to precious family history
Visited November 2022
Review titled Albany Practice
Replied on 08 November 2022
I believe this is a duplicate review - we have responded accordingly to the original post. Thank you The Albany Practice
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Review titled So bad experience
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
I urgently need to fly to my hometown and i need a fit to fly certificate,My midwife told me that i can get it my gp,i e mailed to my gp and they told me that they can’t give me this document,everyone can get get this document from gb but they didn’t give me appointment and certificate
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Patient, We regret to see the 1 star review that you have left our practice. We would hope that if patient have had a negative experience that they would contact us directly so that we can elaborate on the situation more as on this service we can only respond generically to a patient as the posting is anonymous and we cannot publicly post patient information on this forum. Unfortunately, the comment that 'everyone can get this document from the GP' is not entirely correct. In general, Midwives are usually the first point of call for a fit to fly letter being provided when patients are pregnant as they are the clinicians that manage antenatal care. Not all patients are under the GP's for their antenatal care which means that a GP may not have even seen or spoken to a patient regarding their pregnancy at the time of request therefore they would not be able to comment on whether they were fit to fly therefore it is always best for the clinician that is managing the care of the patient to provide the fit to fly letter. All pregnancies and patients differ so it is hard to provide much more detail on this matter without speaking to you directly so please do reach out to the practice to discuss this matter further should you wish to. Kind Regards, Managment Team The Albany Practice
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Review titled Great Service
Rated 4 stars out of 5
by SJB - Posted on 17 October 2022
I never have any issues with the practice. They follow up when necessary and are responsive. The reception staff are helpful and kind.
Visited October 2022
Review titled Albany Practice
Replied on 18 October 2022
Dear Patient, Thank you kindly for your 4 star rating and your feedback on our practice. We are so pleased to hear that you are having positive experiences with the practice and are pleased with our reception staff. This is really good for staff morale as it can be extremely difficult at times, so to hear positive reviews is always great. We hope that this positivity continues! Thank you again. Kind Regards, The Management Team Albany Practice
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Review titled Good choice of doctors
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Had covid 19 booster very quick and easy to organise to get this sorted out and i was in and out very quickly with no waiting
Visited October 2022
Review titled Albany Practice
Replied on 13 October 2022
Dear Patient, Thank you for leaving us a positive review. We really appreciate you taking your time to do so and we are really pleased to hear that you have been having a positive experience with the surgery. We hope that this continues. Thank you again. Best Wishes, The Management Team The Albany Practice
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Review titled Good contact
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2022
Telephone appointment with practice pharmacist. Very informative and friendly conversation. Good outcome, good contact
Visited October 2022
Review titled Albany Practice
Replied on 20 October 2022
Dear Patient, Thank you kindly for your positive 4 star review of the practice. We appreciate that you have taken the time out to leave us a review. Feedback from patients whether it be positive or negative is always good for the practice and helps to deprive any learning. The positive reviews are great for staff morale! Thank you again, we hope that the positive experiences continue in the future. Kind Regards The Management Team The Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
I got an appointment after two to three follow ups. The doctor was good. It would have been great if I got appointment earlier after listening to my concern.
Visited October 2022
Review titled Albany Practice
Replied on 13 October 2022
Dear Patient, Thank you for taking the time to leave us a review. We are grateful for the 4 star rating that you have provided us. We are pleased that you had a good experience with the GP. We offer same day appointments for the GP's and our other clinicians for emergency face to face appointments and telephone appointments and we have appointments for routine matters available within three weeks. If you do ever find that you are struggling to obtain an appointment you are always welcome to try our new PATCHS service via our website which allows you to answer a few questions and will be directed to the relevant clinician for review. Please do not hesitate to contact us should you ever need anything further. Kind Regards, Management Team The Albany Practice
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
Can’t speak to a Doctor after 2 phone appointments. Spoke to advanced practitioner who didn’t listen to my issues concerning post covid and I had to tell them what medication may help. My certificate from the surgery was completely wrong and I had to have a second appointment to rectify everything that wasn’t acknowledged on the first appointment. Now considering changing practices as soon as I feel fit enough and when I have time! Better service at the Blue Cross!
Visited October 2022
Review titled Albany Practice
Replied on 17 October 2022
Dear Patient, We are extremely disappointed to hear that you have had such a negative experience with the surgery. As the review has been left as Anonymous, we cannot investigate this in full detail for you but of course we want to do so. If you could contact us, we can ensure that this is looked into so that we can derive some learning from whatever went wrong here for you. We always hope that our patients can reach out to us anytime that there is something that has not quite gone right. If you are able to email on HOUCCG.albany@NHS.net we can investigate for you We sincerely apologise for any inconvenience and upset caused. Kind Regards, The Management Team The Albany Practice
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Review titled Polio Vaccine
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
Brought my 7 year old daughter for her Polio Vaccine. The nurse administrating the Vaccine was absolutely brilliant, put my daughter at ease and had the needle in and out before my daughter felt anything
Visited October 2022
Review titled Albany Practice
Replied on 27 October 2022
Dear Patient, Thank you so much for your positive review, this means a lot to the practice. We are so pleased to hear that the nurse made your daughter feel at ease during this appointment. We hope that your positive experience at the surgery continues. Thank you Kind Regards, The Management Team Albany Practice
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Review titled Long wait times for appointments and in the waiting room
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2022
Generally speaking, my experience at the Albany Practice has not been good. From having to wait a minimum of 3 weeks before being seen (that too by a nurse and not a doctor), to rude staff, to schedules not being loaded on time in order for patients to make appointments. Overall, the practice is in dire need of extra staff. My only pleasant experience was with a temporary blood test taker on 17.10.22 who was very friendly, professional and helpful.
Visited October 2022
Review titled Albany Practice
Replied on 20 October 2022
Dear Patient, We are saddened to hear that you have had a negative experience with the practice. As this is an anonymous review and a public forum we cannot go into too much detail but will be able to generally advise on some of the comments made. Should you wish to discuss these further please do not hesitate to contact us on 020 8630 3838 or HOUCCG.albany@NHS.net and discuss this with a member of the management team. Regarding appointments, we have various appointments that we offer. For emergency / same day appointments: all patients can call at 8am for a morning appointment / telephone appointment and again at 1pm for the same. We have routine appointments available for all patients that are usually things that can wait and have no urgency, these appointments are usually available 2-3+ weeks in advance. Appointments are available for a variety of clinicians to suit your needs, such as GPs, Clinical Pharmacists, Advanced Nurse Practitioners, Physiotherapists, Health Care Assistants, Nurses etc. Receptionist will ask what the appointment is for and following their training they will arrange the appointment with the correct member of staff who would be most suitable for the matter. Patients can always ask for a specific clinician if this is preferable and we can always try to accommodate where possible. We are very sorry to hear that you have found our staff rude. We can assure you that we train our staff to a high standard and expect them to treat our patients with the best patient care, if we have fallen short at this time we would really like to hear of this exact incident so we can speak to the member of staff directly regarding this incident as this is not acceptable. We are pleased to hear however that you have had a positive experience with one of our healthcare assistants during a blood test appointment - we will feed this back to the team. Thank you for taking your time to leave us a review, we will definitely reflect on this feedback and derive any learning from this. We hope that your experience is better with the practice in the future. Kind Regards, Management Team The Albany Practice
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2022
I’ve had lots of health issues recently and have had to wait weeks at a time for appointments and tests, and still I’ve been given any answers to what’s wrong with me. I finally got a blood test to check for a gluten intolerance booked in but it wasn’t processed so I have to do it again, and have to wait 4 weeks to do so. Life has been very stressful as I’m in pain everyday just waiting and waiting for some kind of answer and help.
Visited September 2022
Review titled Albany Practice
Replied on 27 September 2022
Dear Patient, We are saddened to hear of your negative experience at the surgery. We offer a variety of appointments for our patients with a number of different clinicians. As we do not know the specifics of your particular issues it is hard to comment exactly why there has been some delays for you here. Please know that we are always here to speak to whenever you need to approach us. You can email us at HOUCCG.albany@NHS.net or you can speak to our team on 020 8630 3838. Please do reach out to us if you wish for us to look into your particular concerns in more details - we would be more than happy to do so but unfortunately the review has been left as Anonymous, which is absolutely fine, but we would not be able to assist unless you reached out to us personally. We hope that you have a more positive experience with the surgery. Kind Regards, The Management Team Albany Practice