Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Andrea Parrott - Posted on 04 February 2023
My husband and I have been patients at the Albany Practice for many years and have recently noticed a marked improvement in accessing the surgery. Telephone calls are answered swiftly and an appointment with a GP can be made within a two week period. Receptionist staff are courteous and helpful and the nurses pleasant and friendly. Our GP, Dr Rahman, is caring and patient with a calm and reassuring manner. Overall we have no complaints and great peace of mind that the Albany Practice us within our easy reach.
Visited January 2023
Review titled Albany Practice
Replied on 23 February 2023
Dear Andrea, Thank you so much for taking the time to leave our practice a review and an extremely positive one at that. We really do appreciate the positive comments as it really boosts staff morale. We will be sure to inform Dr Rahman of the positive comments that you have left for him. We're very pleased to hear that you are having a positive experience at the surgery and hope for this to continue in the future. Kind Regards, The Management Team Albany Practice
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Review titled Practice
Rated 3 stars out of 5
by Sarah Shaw - Posted on 03 February 2023
After having bloods done in November 2022, not having a follow up until Jan 2023, to then have to hwve another blood test to then have to wait a further 2 weeks for a follow up woth my gp.. icant blame the surgery as such as only heaving 1 surgery for so many people doesn't help. I think they need to look at follow up calls in a different way
Visited January 2023
Review titled Albany Practice
Replied on 23 February 2023
Dear Patient, Thank you for taking the time to leave us a review and rating us 3 stars, we do appreciate that. There are three GP surgeries in the building that currently register patients. We have tried to locate the name that you have left this review under in our practice register however we were unable to do so, therefore we could not reach out to you directly to discuss this. If you wish to discuss this in more detail please do let us know and contact us via telephone, 020 8630 3838, or email, HOUCCG.albany@NHS.net. Kind Regards, The Management Team Albany Practice
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Review titled Unprofessional, rude and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2023
I'm fairly new to the practice and I have to say that this practice must be the worst I've ever experienced in all my 47 years on this planet. Pretty much received rubbish service every time I've had any contact with this place - face to face aswell as via telephone. The reception staff are rude and simply don't care about good customer service, not sure if it's the same person I seem to get stuck with every time I've called, one of the young girls is ok. The Dr I saw seemed fine, however, after my check up there has been zero follow up despite what he told me it could be. I don't feel these people should be employed by the nhs, clearly they don't have the right attitude. Also I had full blood count done and the health care assistant first off informed me the entire borough does not have the small injections so I have to have a big one and it might hurt, obviously this scared me immediately and then to my horror I had a bruise the size of my entire forearm which was not only painful but black and purple lasting about 1 month. Awful experience.
Visited December 2022
Review titled Albany Practice
Replied on 02 February 2023
Dear Patient, We are extremely sorry to hear that you have had a negative experience with the practice. This is most definitely not how we want our patients to be feeling at all. Regarding your comments of the small needles, there is currently a national shortage of these smaller needles for blood tests which has been ongoing for some time and unfortunately we have not been provided with an update as to when this situation is going to be resolved, so unfortunately this particular matter is out of our control but we do apologise. We would like to discuss your concerns with you directly as unfortunately this has been left as an anonymous review therefore we cannot reach out to you directly so do ask please contact us via email, HOUCCG.albany@NHS.net, or via telephone, 0208 630 3838, so that we can discuss this in detail and of course improve your experience with the surgery. Thank you for taking your time to leave us this review and we hope to hear from you soon to ensure that your concerns are directly resolved. Again, we sincerely apologise for any upset and inconvenience caused. Kind Regards, The Management Team Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2022
Good one. I would recommend it to my friends. Just 1 issue - maybe you can offer more tests (allergy), preventive tests (gynaecologist), mammographies for those who have cancer concerns due to precious family history
Visited November 2022
Review titled Albany Practice
Replied on 08 November 2022
This is a duplication feedback I believe. We have responded accordingly to the original post The Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2022
Good one. I would recommend it to my friends. Just 1 issue - maybe you can offer more tests (allergy), preventive tests (gynaecologist), mammographies for those who have cancer concerns due to precious family history
Visited November 2022
Review titled Albany Practice
Replied on 08 November 2022
Dear Patient, Thank you so much for taking the time to complete a review for our practice. We do really appreciate this. Thank you for the four star rating also! In relation to the issue that you mentioned, speaking generally without knowing the details for you personally, there are some tests that cannot be offered in primary care, therefore if it is clinically correct you would be referred to a specialist clinic in secondary care for further investigation / treatment (ie in this case there are some allergy tests that we cannot perform in the surgery so we referral to a specialist allergy clinic if this is appropriate) Many procedures / tests cannot be offered to patients for various reasons, some include these not being available on the NHS / in primary care, or age restrictions that are set out by the NHS for certain tests being offered (ie for a mammogram you are invited for breast screening from the age of 50 in most cases as that is the criteria set by the NHS - there are some other pathways that can be taken for investigations but this would be filtered to a patients specific symptoms) Sadly these criterias are not set out by the GP surgeries themselves so it is not something that can be changed by us. We would be happy to discuss the specifics with you should you wish to - please do not hesitate to contact us. Kind Regards, Management Team The Albany Practice
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Review titled Cancelled appointment
Rated 2 stars out of 5
by Margaret Wittich - Posted on 11 November 2022
It took courage to book up the appointment. I then had to wait 3 weeks for it. On the morning of the appointment I received a text saying g my telephone appointment had been cancelled. I booked a face to face!
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Margaret, We are sorry to hear that you had a negative experience with the practice. This is not the level of patient care that we aim to achieve at all. We understand that sometimes clinicians are unwell or there are emergency situations where clinics and appointments are cancelled. These situations are usually out of our control but we always try our best to accommodate additional appointments or offer an alternative clinician to see you where we are able to. Again we do apologise that you were contacted last minute for a cancellation of your appointment. I hope that we were able to accommodate a new appointment for you and that your issues have been dealt with. If you need to contact us and discuss this further we would encourage you to email us on HOUCCG.albany@NHS.net or via telephone on 0208 630 3838 so we can provide you with a personalised response and explination. We hope that your experience does improve with the practice. Kind Regards, Management Team The Albany Practice
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Review titled Greatly improved
Rated 3 stars out of 5
by Marion Pauline Watkinson - Posted on 07 November 2022
Finally this practice is getting its act together and providing a good service. The nursing staff are very good and dealing with blood tests effectively. Also reception are referring to doctors when tests have have been received.
Visited November 2022
Review titled Albany Practice
Replied on 08 November 2022
Dear Marion, Thank you for your review and star rating. We are pleased to hear that you have noticed the improvement in the practice. We have been working extremely hard to work on improving the surgery and acting on the learning from the patient's feedback. We hope that your positive experience continues. Kind Regards, Management The Albany Practice
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2022
I like that I was listened to and also explained what the next stages were to be.. didn't need a face 2 face call for what I needed the Dr for so agree with certain appointments being over the phone
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Patient, Thank you for taking the time to leave our practice a review. We are pleased to hear that you have had a positive experience with us and we do hope that this continues. We are pleased to hear that you were happy with the clinical consultation with the Dr. Thank you again. Kind Regards, Management Team The Albany Practice
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Review titled Satisfied Patient
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
We are registered with the Practice since last six years and we are very satisfied with the service and the treatment of the staff we receive on our visits and even on the phone the receptionist are efficient, polite and courteous. We do not hesitate to recommend to our friends.
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Patient, Thank you kindly for taking the time out to leave us a positive review on your experiences with our practice. We are very grateful for the 5/5 star rating that you have given us along with the very lovely and positive comments about our staff. We always aim to provide the best patient care that we can so we are pleased to hear that we are performing to the high standard that we have set ourselves. We hope that this continues for you. Kind Regards, Management Team The Albany Practice
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Review titled Patient practice
Rated 4 stars out of 5
by Vanessa - Posted on 11 November 2022
I had to get a wound check after I was treated for a fall at a London hospital. Staff here are always patient with me as I don’t know the system. Thank you. Nurse I saw was so kind and helpful. This was the second time I’d seen her for something and so I know it wasn’t a one off experience.
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Vanessa, Thank you kindly for taking the time out to leave our practice a review and for the positive comments and four star rating. We really appreciate patients leaving us feedback as it does really boost staff morale and is great to see what areas we are working well in. Thank you for your feedback specifically for our practice nurse, she has been made aware of your lovely comments. We hope that your positive experience with the practice continues. Kind Regards, Management Team The Albany Practice