Adderley Green Surgery
Drayton Road, Longton, Stoke-on-Trent, Staffordshire, ST3 1EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Service
Rated 5 stars out of 5
by Mr D L Harp - Posted on 24 August 2023
Whilst I have my own issues I would like to thank everybody who was in the surgery this week when my wife came in to see the Doctor. reception staff were warm and welcoming and one receptionist gave my wife a bottle of water that was personally hers as my wife had forgotten hers and struggles to talk with glued dentures. Both receptionists were very caring to to her as always. She also saw Doctor she had not seen in a while and had chance to talk about some issues and a plan was made. She is very fond of this Doctor. This is showing how important it is to treat reception staff and Doctors with respect and the two of them went above and beyond showing great kindness.Thank you to all
Visited August 2023
Review titled Adderley Green Surgery
Replied on 01 September 2023
Dear Mr Harp, Thank you for taking the time to leave us a 5* review and some lovely feedback about your recent visit to the practice. I am happy to hear that you received an excellent service from our practice team. Our clinicians and receptionists are passionate about providing outstanding care to our patients. As a practice we are working hard to provide a good service for our patients, and it is great to know we are achieving this. I will make sure that your kind comments are shared with all of the team. Kind Regards, Bev Heath Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Donna Murphy - Posted on 25 August 2023
I recently moved doctors due to moving house but I was extremely disappointed with my old surgery. Adderley Green surgery have been so lovely to me since moving, all me.ners of staff treat me with respect. They make sure that I am comfortable even for more sensitive appointments. The ability to be able to get an appropriate is amazing, the waiting time once in the surgery is incredible. I have never waited a long time to be called in
Visited August 2023
Review titled Adderley Green Surgery
Replied on 01 September 2023
Dear Donna, Thank you for taking the time to post your positive feedback, I am incredibly happy to hear that you have received an excellent service from our practice team since registering with us. We are all working hard to provide a good service for our patients, and it is great to know we are achieving this. I will make sure that your kind comments are shared with all of the team. Kind Regards, Bev Heath Practice Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Heather leese - Posted on 26 July 2023
Just registered with this practice. Seen the nurse twice she sent me for all blood test. Turns out I had high cholesterol as well as blood pressure. Got me on the right medication straight away. Can't fault this practice.
Visited July 2023
Review titled Adderley Green Surgery
Replied on 09 August 2023
Dear Heather, Thank you for taking the time to leave us a 5* review and some lovely feedback about your recent visit to the practice. I am happy to hear that you received an excellent service from our practice team. Our clinicians are passionate about providing outstanding care to our patients. I greatly appreciate your comments and will feed these back to the clinical team. Kind Regards, Bev Heath Practice Manager
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Review titled Calming experience
Rated 5 stars out of 5
by Leigh Hancock - Posted on 05 June 2023
Given all relevant I formation and was made to feel really calm about small procedure before during and with the I formation provided after
Visited June 2023
Review titled Adderley Green Surgery
Replied on 09 August 2023
Dear Leigh, Thank you for taking the time to post your positive feedback, I am very happy to hear that you received an excellent experience from our practice team on your recent visit. I greatly appreciate your comments and will feed these back to the practice team. Kind Regards, Bev Heath Practice Manager
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Review titled Implant
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
Dr was very nice and helpful. Very informative on things I wasn't told in my previous appoment 3 years ago. Thank you so much
Visited May 2023
Review titled Adderley Green Surgery
Replied on 25 May 2023
Dear patient, Thank you very much for this positive feedback regarding your recent appointment with the practice. We are incredibly pleased to know that you had a valuable experience and were given all the appropriate information. I will make sure, your comments are shared with all our teams. Kind regards, Bev Heath Practice Manager
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Review titled Great GP practice
Rated 5 stars out of 5
by Gemma Hodgkinson - Posted on 24 April 2023
Very professional and caring practice. The procedure was very efficient of the implant insertion.Would recommend to my family and friends.
Visited April 2023
Review titled Adderley Green Surgery
Replied on 18 May 2023
Dear Gemma, Thank you very much for taking the time to share this feedback regarding your recent experience with our practice. We are very pleased to know that you would recommend us to family and friends. I will make sure your kind comments are shared with all our practice team. Kind regards, Bev Heath Practice Manager
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Review titled Everything good for me
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
I have a wealth of problems. But I am never made to feel like a burden. I am always respected and do the same for the staff. They are very supportive. I needed a word with the doctor, who rang me the next day. In addition to answering my questions, he detected that I was wheezing and offered me a new drug for my allergies. I am very impressed. So one to go for if you have breathing problems!
Visited April 2023
Review titled Adderley Green Surgery
Replied on 18 May 2023
Dear patient, Thank you very much for sharing details of your recent experience with the practice. We are incredibly happy to know that you find our teams respectful and supportive. I will make sure that your kind comments are shared with all the practice teams. Kind regards, Bev Heath Practice Manager
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Review titled Parking nightmare
Rated 4 stars out of 5
by Philip Smith - Posted on 17 January 2023
I attended an appointment Parked in disabled parking space with blue badge in window Two weeks later received parking penalty notice for £75.00 totally unacceptable!!!!
Visited January 2023
Review titled Adderley Green Surgery
Replied on 06 March 2023
Dear Mr Smith, I am sorry to hear that you received a parking fine during your visit to the surgery. There have been cameras on site at Longton Health Centre for some time now, installed by our landlords Midlands Partnership Trust Foundation. They have a reception located within our building and maybe able to help you with this. There is signage around the car park and inside the premises to alert patients to the fact that your car registration needs to be logged on entering, but appreciate your frustration about the penalty. Once again apologies. Kind regards, Bev Heath Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2023
Parked in disabled bay showing blue badge I believe it's a parking permit ? Attended appointment that took 40mins 3/1/2023 Only to receive a parking fine £75.00 There were no posters or signs in the surgery to inform patients that the car park was now being taken over by a private company starting January 2027 and you are liable to parking fines When booking in the screen was down therefore I spoke to receptionist to book in for the appointment but was not informed that the car park system had changed My appeal to the car park company was throw out twice I find this appalling and nothing but exploitation Beware if you park on the premises !!!!!!
Visited January 2023
Review titled Adderley Green Surgery
Replied on 18 May 2023
Dear patient, I am sorry to hear that you received a parking fine whilst attending an appointment at the practice. There are notices as you enter the car park and drive towards the rear of the building as well as on display in the practice premises, and the reception hatch. The cameras do not recognise a disabled badge. The system was also in operation pre-covid and re-instated again this January. I appreciate that this is very frustrating for you and other patients attending the practice. Unfortunately we have no remit with regards to quashing the fines as the cameras have been installed by our landlords, Midlands Partnership Trust Foundation. As a practice we have tried to request removal of the cameras, without success. If I can be of further assistance, please do not hesitate to contact me. Kind Regards, Bev Heath Practice Manager
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Review titled Another year ends with great care
Rated 5 stars out of 5
by Deeplydippy61 - Posted on 24 December 2022
I have to thank everyone in the practice. receptionists, Management and Doctors for another year taking care of us. We appreciate you time and effort whilst working with great adversity. Thanks Again
Visited December 2022
Review titled Adderley Green Surgery
Replied on 29 December 2022
Dear patient, Thank you so much for your sharing your experience with our practice. We really appreciate your kind comments, this is a real morale booster for all of us. I will make sure this is shared with all of our practice team. Kind regards, Bev Heath Practice Manager