Adderley Green Surgery
Drayton Road, Longton, Stoke-on-Trent, Staffordshire, ST3 1EQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Adderley Green Surgery.
Reviews
-
Review titled Excellent Team
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2024
Many thanks to the staff, Doctor and Practice Manager for pulling it out of the bag for my wife issuing an emergency pack for a chest infection. It was done as an emergency in lightening time. Thanks so much guys it is really appreciated. It's a 7 year relationship that remains steadfast. You are all amazing.
Visited February 2024
Review titled Adderley Green Surgery
Replied on 21 May 2024
Dear Patient, Thank you very much for your kind comments regarding your recent contact with the practice. We are very happy that we were able to respond so quickly to your request. I will make sure your review is shared with all our practice team. Kind regards, Bev Heath Practice Manager
-
Review titled Amazing Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Having been a patient for over 10years I am extremely happy with the service here. This practice has gone above and beyond to help with any request I have had for both me and my children
Visited January 2024
Review titled Adderley Green Surgery
Replied on 22 January 2024
Dear patient, Thank you very much for your most positive feedback regarding the care you have received from the practice over the last 10 years. The staff will really appreciate your lovely comments and I will make sure that this is relayed to them during our team meetings. Kind regards, Bev Heath Practice Manager
-
Review titled Good GP's
Rated 5 stars out of 5
by Karen Lownds - Posted on 18 December 2023
Very understanding GP, listened to what I said, didn't feel rushed at the appointment, medication risks explained, came away feeling very positive and and confident with medication and recommendations made
Visited December 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Karen, Thank you for taking the time to post this feedback about our GP. It is very good to know that you had a positive experience and that that you were listened to, and your treatment explained. I will make sure your comments are shared with all of the practice team. Kind regards, Bev Heath Practice Manager
-
Review titled Good practice
Rated 5 stars out of 5
by Debi - Posted on 10 November 2023
I moved to this surgery a while back and I can honestly say it’s been the best move all of the staff are helpful doctors listen to you and do there best to help I find the nursing team very good
Visited November 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Debi, Thank you very much for posting your review of our practice. It is very good to know that you have received good patient care from the team. I will make sure your lovely comments are shared with the whole team. Kind regards, Bev Heath Practice Manager
-
Review titled Fab Customer Service
Rated 4 stars out of 5
by Vicki G - Posted on 06 November 2023
I had to call the surgery to sort out a monthly prescription (at 5.30pm on an Monday) and I was expecting to hear frustration and an attempt to rush me off the phone… I was very wrong! I experienced patience, helpfulness, and friendliness throughout the call, and my query was solved instantly! Lovely telephone manner & great customer service.
Visited November 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Vicki, Thank you very much for sharing your experience you had with our surgery staff. I am very happy to hear that you received excellent patient care and a quick resolution to your query. The reception staff will be very appreciative of your lovely comments, which will be shared with them and the rest of team. Kind regards, Bev Heath Practice Manager
-
Review titled What a Hero!
Rated 5 stars out of 5
by Diane Harp - Posted on 15 November 2023
my gp was concerned about a health concern that had been ignored for 2 years at the hospital probably due to priority waiting lists. within 24 Hours I had a call for an ultrasound and an appointment with a consultant the next. day. I was called for a biopsy which I knew was going t be a problem with pain. However when the gynae doctors looked they could see large polyps and an enlarged Uterus. It then changed to surgery to remove the polyps and take a biopsy without any anaesthetic. I had 5 people around me and they did an excellent job. I am now anxious and in some pain waiting for the results. But my gp and hospital worked together like in the good old days. I am forever in debt to the gp. I just hope the results come back soon. thank you again doctor
Visited November 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Diane, Thank you very much for sharing your most positive experience that you have had with the practice GP and the secondary care teams. It is very good to know that you have received such excellent care. I will make sure that this is fed back to the practice teams and hope that you have now received the all clear. Kind regards, Bev Heath Practice Manager
-
Review titled Immediate Response whilst Surgery Was Closed
Rated 5 stars out of 5
by Mrs Dunnin - Posted on 22 October 2023
I needed help with my eyes. I sent a photo across to the surgery which is done by reception sending a link. reception sent that to The GP. GP responded out of hours. Also extra staff have been employed and I have noticed that the phone queues are very low ( after the morning rush ) for the rest of the day. The most I have had to wait is being call number 3. And it was answered in 6 minutes. Very impressed.
Visited October 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Mrs Dunnin, Thank you very much for this most positive feedback regarding your experience with the practice. We are very happy to hear that you have received a good service and that our improvements to staffing have been noted. I will make sure that this is shared with all the practice team. Kind regards, Bev Heath Practice Manager
-
Review titled Super Fast Referral
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
I had a quite serious problem. I was really worried. I saw the Doctor and he got me to the hospital for a scan and appointment. It was really quick. Excellent service.
Visited October 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Patient, Thank you very much for taking the time to leave this excellent feedback. I am very happy to hear that you had a very good experience and received timely treatment for your problem. I will share your review with all of the practice team at our next meeting. Kind regards, Bev Heath Practice Manager
-
Review titled Very good
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2023
My GP is very good and caring. Explains my treatment options and gives good advice. She is very friendly and concerned about my health.
Visited September 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Patient, Thank you very much for sharing this feedback about the GP. We are very happy to hear that you found her to be very good and caring with regards to your health and treatment. I will make sure that this is passed to her. Kind regards, Bev Heath Practice Manager
-
Review titled great
Rated 5 stars out of 5
by lilli moore - Posted on 07 August 2023
is a good surgery and makes you feel comfortable with how they help you. very supportive and booking an appointment is quite easy, normally is a quick appointment aswell
Visited August 2023
Review titled Adderley Green Surgery
Replied on 09 August 2023
Dear Lilli, Thank you for taking the time to leave us a 5* review and some lovely feedback about your recent visit to the practice. We are pleased to hear that you received an excellent service from our practice team. We are all working hard to provide a good service for our patients and this is great to know we are achieving this. I will make sure that your kind comments are shared with all of the team. Kind Regards, Bev Heath Practice Manager