Adderley Green Surgery
Drayton Road, Longton, Stoke-on-Trent, Staffordshire, ST3 1EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
New to the surgery but had a bit of a worry. I got in to see a lovely Nurse Practitioner who put me at ease. A really nice cool room.Its a busy surgery lots of people coming in and out the rooms and through the main doors. Given that Everything is spotlessly clean, Toilets are fresh as well. Its a clean, organised and professional place and the staff are very friendly and greet you with a smile and eager to please.
Visited October 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear patient, Thank you very much for sharing this feedback. As a new patient here we are very happy to hear that you have had a positive experience with the practice. I will ensure that your comments are shared with everyone. We really appreciate your kind comments. Kind regards, Bev Heath Practice Manager
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Review titled Amazing
Rated 5 stars out of 5
by Mr D L Harp - Posted on 05 October 2022
My wife has further health worries and she saw a great Nurse Yesterday. This practice never lets us down and we have had a call from The Royal Stoke within 24 hours for an appointment in less than a week. Obviously the admin here works. Very caring staff Management and Doctors. I can't recommend enough.
Visited October 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear patient, Thank you very much for sharing this feedback regarding the appointment you had with our nurse. . I will ensure that your comments are shared with her as well as the rest of the teams. We really appreciate your kind comments. Kind regards, Bev Heath Practice Manager
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Review titled The Unsung Hero's of the NHS
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2022
I have had interaction with a member of staff today who handled my calls brilliantly. But the girls are very much in my thoughts. Plus the patience and the attention of the doctor today on the phone. Plus the Nurse Practitioner. I feel very privileged to be on this panel. Thank You all oh and the ever suffering the Practice Manager who is my go to.
Visited September 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear patient, Thank you very much for the lovely comments regarding our practice staff. We are all working very hard to ensure that we deliver a good service to our patients and appreciate this feedback. I will make sure this is shared with all of the teams. Kind regards, Bev Heath Practice Manager
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Review titled Continued Support Here
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2022
I would like to thank all the staff for rallying round to get a new med issued from another NHS Department. I was so low I needed it and so far so good. I think I got everybody involved and they have great team work and caring Doctors and management. I don't know what I would do without them. I would recommend 10,000 per cent
Visited September 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear Patient, Thank you very much for posting this really positive feedback about our surgery. We are very happy to have helped you to get your new medication. I will share this with all of the practice team. Kind regards, Bev Heath Practice Manager
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Review titled Absolute Disgrace
Rated 1 star out of 5
by Nick - Posted on 23 September 2022
Waited 40 minutes, saw numerous people arrive and go straight in. I asked why I was waiting so long, I was told I was next only for two more people to go in before me. The waiting room was like a sauna with numerous people complaining.
Visited September 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear Nick, I am sorry to hear about your recent experience at the surgery not being a very positive one. We do have numerous clinics as well as community services operating from a shared waiting area which would explain why other patients were seen before you. I appreciate that the waiting area is warm and will report your comments to our landlord. Thank you for sharing this feedback which will be relayed to all of our team. Kind regards, Bev Heath Practice Manager
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Review titled Help when needed
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2022
I contacted the surgery this week as I am feeling very depressed and anxious with my physical health. I was given an appointment via telephone the same afternoon. The Nurse telephoned me on the dot and she gave me a good while to " offload " on my situation. She also answered all my questions and offered me another blood test to ease my mind. I had my last physical test by way of an MRI yesterday in The Royal Stokes impressive new machines so I am hoping for a positive outcome. The care has been exemplary from this practice.
Visited September 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear patient, Thank you very much for sharing your positive experience that you have had with the practice. We are happy to hear that you have received excellent treatment here as well as at Royal Stoke Hospital. I will ensure that this is shared with all of the teams. Kind regards, Bev Heath Practice Manager