Abbey Dental Practice
2 Arboretum Place, Barking, Essex, IG11 7RLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled great dentist
Rated 5 stars out of 5
by robert beardon - Posted on 04 January 2023
fantastic dentist: thorough, knowledeable and very kind. Puts a patient at ease and explains everything clearly
Visited January 2023
Review titled Abbey Dental Practice
Replied on 07 February 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Nervous patient
Rated 4 stars out of 5
by Anonymous - Posted on 26 January 2023
After an absence of 9 years, I re-attended this surgery. No reason to attend apart from a check up. 4 x-rays and an exam & all ok apart from a hygienist clean. Dentist was very calm & informative. The Hygienist is not NHS subsidised so cost £65. I can afford this but worry about others that might not.
Visited January 2023
Review titled Abbey Dental Practice
Replied on 07 February 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Not answering calls
Rated 2 stars out of 5
by Anonymous - Posted on 13 January 2023
I’ve been calling since the morning because my mum needs a dentist immediately but I’m almost 10 on the queue when it comes to my turn, it says “we’re having a high number of calls, please try again later” but it doesn’t make sense because I’m the first on the line.
Visited January 2023
Review titled Abbey Dental Practice
Replied on 02 February 2023
Dear Patient, We are sorry to learn of your difficulties getting through to us. Please be assured we are answering calls continually and apologise for any inconvenience. Please try us at different times of the day as we do experience high call volumes especially in the mornings. Many thanks, The Dental Team
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Review titled Good treatment
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2023
The dentist was knowledgeable and explained what was going to be done to me. Happy with the treatment. The only down side was the frustration getting through on the phone. I was on number four and when I got to number 3 the line cut off. I did this thrice. Got through on the 4th time. They need improvement with the telephone.
Visited January 2023
Review titled Abbey Dental Practice
Replied on 07 February 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback. Your suggestions have been passed onto the team to help improve our service. Many thanks, The Dental Team.
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Review titled Good overall but some improvements would make it better.
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2023
It was good overall Polite staff Improvements: The parts of the forms that need to be filled should not have a "Skip" option. I thought I filled in what I needed to but the dentist said I didn't and it was the parts that I was allowed to skip in the online form. I was not told I should be there at least 10 minutes early for my appointment (found out on one of the notices on the notice board while waiting). I still was just in time due to morning traffic so the experience with the dentist felt rushed. The full treatment pricing details were not explained beforehand or any leaflet, etc given so when the dentist was quickly going through the different treatments and costs and asking me which one I wanted it felt really confusing.
Visited January 2023
Review titled Abbey Dental Practice
Replied on 02 February 2023
Dear Patient, We are always looking at ways to improve our service and would like to thank you for taking the time to leave your feedback. We continuously strive to provide good patient care and would like to apologise if you felt rushed at your appointment. Our range of NHS and Private fees are displayed in the patient waiting room as is the NHS patient charges leaflet. Following examination patients are given all their treatment options and the fees along with a treatment plan they can take home so patients can make an informed choice about their care. The online patient portal allows patients to complete their forms ahead of their visit, however we always check any incomplete forms on arrival. The software is managed by a third party and we have no control over the skip feature. If you need any assistance or explanation of your fees or treatment please do not hesitate to contact is directly at the practice. Many thanks, The Dental Team
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Review titled Excellent service from the doctor
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
I had an emergency appointment this morning and my tooth was in so much pain in fact severe pain there was a man who had checked my teeth and I’ve always been scared of dentists I kid you not , but they are really caring and kind people in there even the people at the front counter asked if I was okay!, you are fast to get seen, when I left I felt much relieved the numbness has gone (Bare in mind if you are scared of dentist, I recommend this dental practice they are amazing) they assure that you are safe and very well mannered people
Visited January 2023
Review titled Abbey Dental Practice
Replied on 07 February 2023
Dear Patient, thank you for your feedback. Staff strive to create an environment where patients feel cared for and looked after alongside providing good treatment outcomes. We are really pleased to hear you are happy with our service. Many thanks, The Dental Team.
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Review titled Friendly practice
Rated 5 stars out of 5
by Andrew - Posted on 15 December 2022
Very helpful staff, and a dentist who put a very nervous patient at ease from the start. Helpful and informative. The practice has a nice atmosphere about it.
Visited December 2022
Review titled Abbey Dental Practice
Replied on 03 January 2023
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Fast Service
Rated 4 stars out of 5
by Mark - Posted on 31 December 2022
I had a dental emergency after Christmas. I phoned up and did not have to wait too long to speak to someone. They booked me in and treated me the same morning.
Visited December 2022
Review titled Abbey Dental Practice
Replied on 07 February 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Great practice
Rated 5 stars out of 5
by Monica Saplacan - Posted on 18 December 2022
I'm was so scared, but the services it was excellent. The doctor gave me all the details about the procedure that was done to me, and informed me step by step, I will happily return for the check-up
Visited December 2022
Review titled Abbey Dental Practice
Replied on 03 January 2023
Dear Patient, thank you for your feedback. Staff strive to create an environment where patients feel cared for and looked after alongside providing good treatment outcomes. We are really pleased to hear you are happy with our service. Many thanks, The Dental Team.
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Review titled Great Service
Rated 5 stars out of 5
by Tina Riddle - Posted on 13 December 2022
Had a painful problem was seen same day the Dentist was not only knowledgeable but gentle and solved the problem. Out of pain within hours
Visited December 2022
Review titled Abbey Dental Practice
Replied on 15 December 2022
Dear Patient, We are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback. Many thanks, The Dental Team.