Abbey Dental Practice
2 Arboretum Place, Barking, Essex, IG11 7RLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good customer service
Rated 4 stars out of 5
by Anonymous - Posted on 25 February 2023
Been seen on time. Greeted by the receptionist. The dentist at surgery 5 was very fast and did her best. The only inconvenient is that I m still little bit painful after nearly 24 hours of the wisdom tooth extraction.
Visited February 2023
Review titled Abbey Dental Practice
Replied on 15 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Phone service is awful
Rated 3 stars out of 5
by SGA - Posted on 14 February 2023
Hi Team, I was trying to get new appointment on 14th Feb 23. I have tried calling from 11:10 am when my number came to 2 suddenly it started saying we are busy call again. I was on wait until 15 minutes. I tried again and when my came around 11.45 am the receptionist told me we are busy cannot book appointment and asked me to call again tomorrow. I have told her that I was trying from 11:10 am and line was getting dropped. She was not at all helpful, very rude and not in a mood to help at all. When I asked her name and told her I want to leave review she has disconnected the line saying thank you. Would you please take this matter seriously and speak to the receptionist who deliberately disconnected the line did not give the information. I would be awaiting your response to this specific query and not a general response.
Visited February 2023
Review titled Abbey Dental Practice
Replied on 03 May 2023
Dear Patient, Thank you for your feedback. We would like to sincerely apologise for your inconvenience when calling in to make an appointment. We continuously strive to provide a good patient service and experience and your experience is not what we expect for our patients. Your comments have been shared with our reception team at the practice to help improve our service. Please be assured we are working closely with our communications team to help resolve any issues with the telephone system. If there is anything else we can be of assistance with, please contact the practice directly. Many thanks, The Dental Team
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Review titled Reception Service
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2023
Have been a patient here for over 5 years, and the dentists and hygienists are great. However, the reception staff service is poor, I finally got through by phone on my 4th attempt (after waiting in the queue described by other reviewers and reaching 'caller number 1' only to have the call disconnected or restart from 'you are caller number 8 ....') in the last week to confirm my paid for an appointment next week as I had not received a confirmation email to complete the relevant forms prior to my appointment. Reception was unconcerned about that but did send the confirmation I wanted. Seems due to demand they are not interested in keeping paying customers?! Improvement with reception is sorely needed as this is not the way it had previously been. A real shame.
Visited February 2023
Review titled Abbey Dental Practice
Replied on 03 May 2023
Dear Patient, Thank you for your feedback. We would like to sincerely apologise for your experience. We continuously strive to provide a good patient service and experience. Your comments have been shared with our team at the practice to help improve our service. Please be assured we are working with our communications team to resolve issues with the telephone system. If there is anything else we can be of assistance with, please contact the practice directly. Many thanks, The Dental Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
My dentist went beyond amazing! His care & thoughtfulness has touched me so much. My dentist showed so much care & talked me through every step of the procedures & was so aware of my how anxious I was. I cannot commend him enough.
Visited February 2023
Review titled Abbey Dental Practice
Replied on 15 March 2023
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Good practise
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
Can be hard to get an appointment as it is a very busy practise, my original date as 3 weeks after my phone call. Put name down for cancellation, they rang me 2 weeks later if a new date, great. Nice dentist explained what she was doing.
Visited February 2023
Review titled Abbey Dental Practice
Replied on 15 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Extremely satisified with this practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 February 2023
I am always a little anxious about trips to the dentist. I had two appointments recently - firstly for a check-up with the dentist and secondly for a clean with the dental hygienist. Reception staff were welcoming, efficient, helpful and polite. Waiting room is bright and clean, but lacks a TV screen or music to provide distraction from an anxious wait. I was seen on time on both occasions. Both dentist and dental hygienist explained what they were doing as they went along, and offered me breaks should I need them, which I found reassuring. The treatment was carried out carefully and attentively (I didn't feel rushed or as if I was merely on a conveyor belt of patients) and I was offered advice about oral health and looking after my teeth. Their assistants were unobtrusively helpful and also demonstrated skilled use of the 'suction' instrument - which meant I was never uncomfortable. One possible improvement I would suggest is for the reception desk area to be relocated or reorganised if possible. There is limited space between the entrance/exit, the reception desk and the seated waiting area, so that - when the practice is busy - it is not easy to work out if there is a queue in place, where to join it, or if patients waiting for receptionists before/after treatment have separate queues. Perhaps a system and clear signage for separate queues would help? In this limited space, there is also an issue around confidentiality when patients are giving details. It might prove difficult to relocate/rearrange the reception area to offer greater privacy, but perhaps it could be considered. Overall though, I am very impressed and satisfied with Abbey Dental Practice.
Visited February 2023
Review titled Abbey Dental Practice
Replied on 30 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback. Your suggestions have been passed onto the team to help improve our service. Many thanks, The Dental Team.
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Review titled Great practice
Rated 4 stars out of 5
by Catherine - Posted on 12 February 2023
Was seen on time and the dentist done three fillings for me there and then so very happy. With my treatment.
Visited February 2023
Review titled Abbey Dental Practice
Replied on 15 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Very friendly and polite
Rated 5 stars out of 5
by Vijya - Posted on 03 February 2023
I was very happy the dentist I saw all were so friendly and understanding and make me feel comfortable as I really get nervous to go to the dentist. Only downside is when I rang to change my appointment I was in the queue but when I no came to three the call got disconnected this happened four times and one time it said line busy try again
Visited February 2023
Review titled Abbey Dental Practice
Replied on 07 February 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback. Your suggestions have been passed onto the team to help improve our service. Many thanks, The Dental Team.
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Review titled Good dental practice
Rated 4 stars out of 5
by Francis Clayton - Posted on 09 February 2023
Overal,everyone was very friendly. From the receptionist,to the dentist, and dental nurses.They all seemed to like the work they are doing.
Visited February 2023
Review titled Abbey Dental Practice
Replied on 15 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Not a bad practice
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2023
Although the problem with the teeth was resolved, but they did not provide sufficient answers to the questions or to explain the problem i had and how to take care of it from happening again if possible.
Visited January 2023
Review titled Abbey Dental Practice
Replied on 02 February 2023
Dear Patient, Thank you for your feedback. We are sorry to learn you are unhappy following your visit to our practice and apologise for any miscommunication. In order for us to look into any concerns, we will of course required more details from you. Please contact the practice directly if you would like us to provide a personalised response. Many thanks, The Dental Team