Abbey Dental Practice
2 Arboretum Place, Barking, Essex, IG11 7RLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Abbey Dental Practice.
Reviews
-
Review titled Didn't get checked in
Rated 4 stars out of 5
by Anonymous - Posted on 26 April 2023
Well when I went to the dentist I checked in at reception to be told to take a seat, 40 minutes later I went to the desk to be told they hadn't even checked me in so was unaware I was even there . Other then that the dental nurses were very nice and polite
Visited April 2023
Review titled Abbey Dental Practice
Replied on 04 May 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback. Your suggestions have been passed onto the team to help improve our service. Many thanks, The Dental Team.
-
Review titled Treated with kindness
Rated 5 stars out of 5
by Michelle Hector - Posted on 22 April 2023
Helped with the loss of a filling. I am very nervous at the dentist and hate the injections. My dentist was able to talk me through the procedure, explaining what was happening, what I would hear or feel & treated my nervousness with the utmost respect. With a touch if humour, which I appreciate, I now have a lovely white filling & no pain. Thank you!
Visited April 2023
Review titled Abbey Dental Practice
Replied on 04 May 2023
Dear Patient, we aim to ensure that all of our patients feel welcome and cared for when visiting our practice and we continuously strive to provide good quality patient care and service. Your comments about our staff and practice are very positive and very much appreciated, we will pass your feedback to the team.
-
Review titled Great practice
Rated 5 stars out of 5
by Tracey Claire - Posted on 03 April 2023
Everyone is really lovely, always phone you the day before to remind you of your appointment. My dentist is friendly and describes in detail what I need to have done, I recently had a filling on my front tooth which looks great very happy!
Visited March 2023
Review titled Abbey Dental Practice
Replied on 04 May 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
Polite and helpful staff. The dentist was clear and concise re my treatment going forward including the price. Gave me really good helpful advice re flossing which I had never had before. The practice was spotlessly clean and observed good cleaning practice between each patient
Visited March 2023
Review titled Abbey Dental Practice
Replied on 15 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
-
Review titled Good practice
Rated 4 stars out of 5
by Kevin Konadu - Posted on 15 March 2023
I found the dentist very helpful in explaining what the treatment would entail. When complications arose he didn't panic but was very reassuring. He was careful and took his time so that I got the best treatment possible. He also gave me some helpful advice after the procedure to mitigate any complications that may arise.
Visited March 2023
Abbey Dental Practice has not yet replied.
-
Review titled Great Dentist!
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
I have recently had a great experience with this Dental practice. I initially had some difficulty in getting through to the dentist to arrange an appointment, their call handling service cuts you off after 15 minutes- please consider removing this as it’s really convenient! I would have been happy to hold as long as it took to speak to someone. I managed to finally arrange an appointment after emailing the practice. On the day of my appointment, i arrived early, practice was clean, reception staff very friendly and the dentist explained things very well at the appointment. Unfortunately, after I left the dentist, my toothache came back!! I called the practice and luckily got through within minutes and was advised to go back to wait and see the dentist again. I did this and was so grateful to be seen within minutes and the dentist resolved the issue.
Visited March 2023
Abbey Dental Practice has not yet replied.
-
Review titled Very good practice
Rated 5 stars out of 5
by oswald mclawyn johnson - Posted on 09 March 2023
I am only speaking about my dentist. She is very patient and always makes me feel at ease. Virtually painless.
Visited March 2023
Review titled Abbey Dental Practice
Replied on 15 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
-
Review titled Reception staff need improvement
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2023
Booked an air-flow with hygienist and paid £40 in advance but on the day of my appointment I was told it is actually £29 I need to pay more on my refusal they said its £25 I need to pay. I refused because I was not told of such money on on my refusal one of them said If you can’t pay appointment is cancelled and we can’t do anything to which I replied I will record this statement as I was not told of this payment before, she shouted and said You can not record me without my consent. Like okay you can take my money refuse my appointment for your mistake and I can not record. In end thanks to manager who cane and sorted it with a refund. Which could have been offered before. Please educate and update the staff about your pricing and if such mistakes happen you better apologise and try sorting it out instead of not listening to customers. Money not grow on trees, everyone work hard for that. Having said that I must say staff inside nurses/dentists are quite nice and efficient. Thank you
Visited March 2023
Review titled Abbey Dental Practice
Replied on 16 October 2023
Dear Patient, Thank you for your feedback. We apologise for any miscommunication around your dental fees. Your comments have been shared with the team. Visiting the hygienist is a private treatment charge, sessions are offered to patients without obligation. Should you wish to see the hygienist you will be given the fees, should you wish to have AirFlow, the fee for that is extra. We operate a zero tolerance approach when it comes to our staffs safety and welfare. Staff should not have to receive threatening behaviour of any kind from patients. Many thanks The Dental Team.
-
Review titled Fabulous Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2023
All the reception staff are friendly and professional, the dentist and hygienist were both reassuring and patient. Taking time to explain clearly what was going to happen. Then what options Were available to me. I left feeling confident and happy with treatment. Keep up the great work.
Visited March 2023
Review titled Abbey Dental Practice
Replied on 15 March 2023
Dear Patient, thank you for your feedback. Staff strive to create an environment where patients feel cared for and looked after alongside providing good treatment outcomes. We are really pleased to hear you are happy with our service. Many thanks, The Dental Team.
-
Review titled Prompt service
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2023
Great hygienist, short waiting time, clean environment. My only complaint is that the telephone line is always busy, I can never get through on the phone & the waiting times are absurd (waiting for 30mins despite being 'caller number 2'). This needs to be improved ASAP.
Visited February 2023
Review titled Abbey Dental Practice
Replied on 30 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback. Your suggestions have been passed onto the team to help improve our service. Many thanks, The Dental Team.