SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about SpaMedica Poole.
Reviews
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Review titled great practice
Rated 5 stars out of 5
by joan wingrove - Posted on 04 September 2023
I cannot express enough how happy I am that I chose Spa Medica for my 2 cataract operations. All the staff were happy, helpful and efficient. The surgeon was absolutely brilliant. I had no problems at all after surgery, and it goes without saying that I am overwhelmed at being able to see again. Thank you all so much.
Visited August 2023
Review titled SpaMedica Poole
Replied on 05 September 2023
Hello Joan, thank you for your 5-star review of SpaMedica. We’re really happy to hear you had such a great experience with us. Kind regards, SpaMedica.
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Review titled Fantastic Service
Rated 5 stars out of 5
by John Coleman - Posted on 24 August 2023
Exceptional service from arriving at reception until discharge after my procedure. The staff where all very helpful and the procedure was fully explained, fantastic organization, well done.
Visited August 2023
Review titled SpaMedica Poole
Replied on 30 August 2023
Hello John, thank you so much for your 5-star review of SpaMedica Poole. It’s lovely to hear that our team took such great care of you. Kind regards, SpaMedica.
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Review titled Very impressive
Rated 5 stars out of 5
by MR ROY POYNTING - Posted on 27 August 2023
From the assessment appointment to surgery, everything was carried out on schedule with efficiency and good nature. I can't fault the staff or facilities.
Visited August 2023
Review titled SpaMedica Poole
Replied on 30 August 2023
Hi Roy, thank you for your 5-star review of SpaMedica Gateshead. It’s lovely to hear that our team took such great care of you. Kind regards, SpaMedica.
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Review titled Superb Service
Rated 5 stars out of 5
by Anthony Stephen Clarke - Posted on 01 September 2023
Just had the second of my cataract surgeries at Spa Medica Poole. On all my three visits I was treated very well. The staff are very friendly and helpful. The surgery itself was carried out very efficiently and any worries I had about having my eyes ‘messed about with’ were soon allayed. I was seen very soon after referral and they worked well together with my opticians. After nearly a lifetime of wearing spectacles for myopia, I now have excellent distance vision without spectacles and a pair of reading glasses to keep losing everywhere. Could not be more satisfied with the whole process.
Visited August 2023
Review titled SpaMedica Poole
Replied on 16 November 2023
Hello Anthony, thank you very much for your 5-star review of SpaMedica Poole. We are so happy you found our staff so friendly and helpful. We’re delighted to hear you are so happy with the results of your surgery and enjoying your improved vision. Warm regards, SpaMedica.
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Review titled Great experience
Rated 5 stars out of 5
by Sonia - Posted on 06 September 2023
Great practice and experience. Very professional and caring when I was nervous. They put my mind at ease.
Visited August 2023
Review titled SpaMedica Poole
Replied on 08 September 2023
Hello Sonia, thank you for your 5-star review of SpaMedica Poole. It’s great to hear you had a positive experience with us. Warm regards, SpaMedica.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Barbara Mackenzie - Posted on 01 September 2023
I was so pampered , so well looked after and everything explained as we went along . I cannot thank you all enough
Visited August 2023
Review titled SpaMedica Poole
Replied on 05 September 2023
Hello Barbara, thank you so much for your 5-star review of SpaMedica Poole. It’s lovely to hear that our team took such great care of you. Warm regards, SpaMedica.
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Review titled Good in all ways
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2023
Phone communication to arrange my initial assessment date was prompt, efficient and well informed. I would have welcomed written follow-up confirmation of the date by email or letter - the only written confirmation I received was some weeks later, a text a couple of days before the actual assessment date. The reception staff at the clinic could not have been more efficient, reassuring and helpful. The medical staff were impressively professional but also patient-centred and always had time to answer questions. The building was immaculately clean in every area. On assessment day, there was a long questionnaire to be filled out, I would have found it helpful to have received this by email or post beforehand. The day of the operation could not have been better handled. The reception staff were friendly and helpful. All medical staff were extremely professional. The arrangements for patients moving through the various stages of the procedure were very well handled. It was good to meet and be checked by the surgeon before the operation. The discharge nurse took immense trouble in explaining how to manage at home and answering questions. I mentioned to her that during the operation I'd 'seen' vivid colours and rapidly moving shapes coming at me - bombarding me - it was hard not to flinch from them. I now realise that seeing colours is mentioned on the SpaMedica website but I would have found it helpful to know about this possibility beforehand, and to have it mentioned in the SpaMedica literature which prepared us for what to expect. Apart from this, the printed SpaMedica booklets were both excellent - 'Cataract Surgery - information for patients' and 'Post Cataract Surgery - post-op information booklet and eye drop timetable'. Complex ideas were clearly and helpfully set out. My overall assessment is that I've greatly benefitted from the work of your expert team at Poole and could not be happier with the outcome - thank you.
Visited August 2023
Review titled SpaMedica Poole
Replied on 16 November 2023
Dear patient, thank you so much for your 5-star review of SpaMedica Poole. It’s brilliant to hear you have had such a fantastic experience with us. We are so happy you found our staff so efficient and helpful, we really appreciate your feedback, this will be passed on to our teams. Wishing you all the best for the future, SpaMedica.
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Review titled Unnecessary waiting
Rated 3 stars out of 5
by Michael Corgan - Posted on 26 August 2023
On 24th August there seemed to be no good reason for bringing 5 patients to the clinic for around 13.00 only to have the first procedure start some three hours later than scheduled. Why was this necessary? It makes for a very long and potentially increasingly anxious day that would have benefitted us, the patients, had it been those hours shorter and had the procedures commenced at the times for which they were booked - I.e. 13.30 onwards.
Visited August 2023
Review titled SpaMedica Poole
Replied on 13 September 2023
Hello Michael, thank you for your review of SpaMedica. We apologise for any delays you may have experienced in your time at SpaMedica, we understand how delays can frustrate and upset our patients and we are always looking for way to streamline our process wherever possible. We really appreciate your feedback and this will be passed on to our teams Kind regards, SpaMedica.
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Review titled Professional Team Response
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2023
With average apprehension at the beginning of my cataract removal, each stage of the process alleviate the fear of the unknown leading to a totally pain free experience. At each level everything was explained in a none medical way so you could understood what was going to happen and when. All this was backed up with well detailed literature in the from of booklets again, explaining the forthcoming procedures and what to expect after surgery . I can say without doubt this team deliver a totally pain free, professional experience and I would say to any future patients you will not be better cared for. What better way to endorse this organisation than to say I will be returning shortly to undergo the removal of a cataract in my other eye. Thank you all so much for your help. You have truly changed my life by giving me back my sight.
Visited August 2023
Review titled SpaMedica Poole
Replied on 16 November 2023
Dear patient, thank you so much for your 5-star review of SpaMedica Poole. We understand that having eye surgery can be an anxious time, so we’re delighted to hear that our team were able to make you feel more relaxed. We’re happy to hear you had such an enjoyable experience with us. Warm regards, SpaMedica.
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Review titled excelent service
Rated 5 stars out of 5
by Michael Anthony Browne - Posted on 27 August 2023
This clinic is efficiently run, staff friendly and considerate while being very clinical in their operation. Job well done.
Visited August 2023
Review titled SpaMedica Poole
Replied on 08 September 2023
Hello Michael, thank you for your 5-star review of SpaMedica. We’re so pleased that you found our staff so efficient and friendly. Kind regards, SpaMedica.
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