SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about SpaMedica Poole.
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Terence Hine - Posted on 09 October 2023
Didn’t like the idea of working on my eyes. But I shouldn’t have been concerned. Very professional and friendly. Procedure was quick and painless. The opposite to what my imagination thought. Very pleased with the outcome. Given me a new life. Many thanks.
Visited September 2023
Review titled SpaMedica Poole
Replied on 11 October 2023
Hello Terence, thank you very much for your 5-star review of SpaMedica Poole. We are very pleased that you found our staff so professional and friendly. Wishing you all the best, SpaMedica.
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Review titled Excellent
Rated 5 stars out of 5
by Julie Trent - Posted on 27 December 2023
The whole experience from start to finish was suberb. Friendly staff and a very good surgeon who put me at ease and has done a wonderful operation twice. The clinic is spotless and very welcoming. I have recommended Spa Medica to many people. Thank you to everyone there.
Visited September 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Hi Julie, thank you very much for your 5-star review of SpaMedica. We're delighted that you would recommend us to others. We understand that having eye surgery can sometimes make people nervous so we are pleased that our staff were able to put you at ease. Best wishes, SpaMedica.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Joyce Leabourne - Posted on 23 September 2023
Had my second cataract successfully done. Must commend all staff at Poole Medicare.for their care throughout. Well Done and thank you.
Visited September 2023
Review titled SpaMedica Poole
Replied on 28 September 2023
Hello Joyce, thank you very much for your 5-star review of SpaMedica Poole. It is great to hear you had a positive experience with us. Best wishes, SpaMedica.
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Review titled Efficient
Rated 4 stars out of 5
by Elizabeth - Posted on 03 January 2024
The surgeon talked me through the operation which was very helpful. Unfortunately I had an eye infection following the surgery, so that entailed more visits to the clinic. On all visits to the clinic the team were friendly and efficient.
Visited September 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Hello Elizabeth, thank you very much for your 5-star review of SpaMedica. It's brilliant to hear that you found our staff so helpful, friendly and efficient. Best wishes, SpaMedica.
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Review titled Great practice
Rated 5 stars out of 5
by Jackie Twine - Posted on 15 September 2023
After a rather long wait for my appointment on arrival, I saw several different members of staff, who were all very caring and professional and did their best to make me feel at ease. The procedure itself was painless and performed in a very professional and thoughtful way. I am so pleased with the result and the lack of pain or bruising after the procedure.
Visited September 2023
Review titled SpaMedica Poole
Replied on 21 September 2023
Hi Jackie, thank you very much for your 5-star review of SpaMedica. We’re very pleased that you found our staff so professional and caring and it’s lovely to hear you had a positive experience with us. Kind regards, SpaMedica.
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Review titled not so good as Bournemouth
Rated 3 stars out of 5
by mr.michael chappell - Posted on 20 August 2023
A cold place,a table to sit on prior to op.A loud voice instructing. A rough treatment to cover the eye & cleanse it.
Visited August 2023
Review titled SpaMedica Poole
Replied on 25 August 2023
Hello Michael, we are very sorry to hear that this was your experience of SpaMedica. all feedback is appreciated and this will be taken on board by our teams. At SpaMedica, we aim to provide a 5-star service to all of our patients, and we apologise that your experience did not match these standards. We would like the opportunity to look into this for you - could you please share this with us via email: Feedback@spamedica.co.uk. Please include your full name, date of birth and contact number and a member of our team will get back to you. Kind regards, SpaMedica.
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Review titled Excellent experience
Rated 5 stars out of 5
by Bobs18843 - Posted on 22 November 2023
I had cataracts in both eyes. The pre surgery assessment was very thorough and accurate. The ophthalmologist confirmed that I needed surgery in both eyes and the first operation was scheduled for 2 weeks later. Surgery went smoothly. The result was outstanding as now had 20/20 vision. The second surgery was completed 6 weeks later with the same result - 20/20 vision. According to my optician I have slight astigmatism in both eyes which glasses can correct. I must say all of the Spamedica staff were outstanding in their work, patient support and competence for my cataract experience. I would rate this company as excellent and would highly recommend them.
Visited August 2023
Review titled SpaMedica Poole
Replied on 19 February 2024
Dear patient, thank you very much for your 5-star review of SpaMedica Poole. We are delighted that your experience with us has been such a positive one and we’re delighted to hear that you would recommend us to others. Best wishes, SpaMedica.
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Review titled Excellent Hospital
Rated 5 stars out of 5
by Gill Manuel - Posted on 21 August 2023
Everything was first class from initial assessment appointment through to surgery. Everyone from reception staff to medical staff were friendly,caring and professional and explained everything clearly . The procedure was straightforward and painless and very quick.Cannot fault anything.
Visited August 2023
Review titled SpaMedica Poole
Replied on 30 August 2023
Hi Gill, thank you so much for your 5-star review of SpaMedica Poole. It’s great to hear you had such an excellent experience with us. Comments like yours really means so much to our teams. We hope you’re enjoying your improved vision. Warm regards, SpaMedica.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Mrs Carole kitchener - Posted on 22 August 2023
Hi . Just had 2nd cataract op and must admit was quite nervous . The staff are amazing and so understanding in every way . The operation went really well and took took 20 minutes . Would definitely recommend Spa Medica to anyone who needs this treatment.
Visited August 2023
Review titled SpaMedica Poole
Replied on 25 August 2023
Hi Carole, thank you so much for your 5-star review of SpaMedica Poole. It’s great to hear that you would recommend us – this is indeed one of our biggest compliments. We wish you all the best for the future. Kind regards, SpaMedica.
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Review titled Very smooth run operation
Rated 5 stars out of 5
by Stephen Phillips - Posted on 06 August 2023
Procedure went exactly as described. Not the most pleasant process to undergo but nevertheless it is completely painless. The only minor blip I encountered in the whole process was booking my procedure date after the pre assessment. The original date I was given was very awkward for me and I was told it was either that or go on a waiting list. So I took the date; next day I phone the central number, went through the issue of procedure date and got a whole lot of date choices. I thanked the team for their help and chose a suitable date.
Visited August 2023
Review titled SpaMedica Poole
Replied on 05 September 2023
Hello Steven, thank you so much for your 5-star review of SpaMedica. It’s nice to hear you had a pleasant experience with us and we hope you’re enjoying your improved vision. Warm regards, SpaMedica.
Information supplied by Spamedica