SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled excellent treatment
Rated 5 stars out of 5
by Jon Mosen - Posted on 11 December 2023
I found all staff, medical and admin to be very professional, understanding and helpful during my visits for both cataracts. My only negatives are the waiting times and difficult location. On both occasions I sat waiting for 1hour 40minutes prior to being taken in for pre-op checks etc. Then another wait of 45minutes before finally going into surgery. All others also had the same wait, so I wonder why the initial calling time has to be so advanced. The appointments are all pre-planned to a timetable which could be adjusted accordingly still to ensure patients are available on time without the long wait. In my case what would normally be a 25 minute car journey, took just over 3 hours and 3 changes of public transport being at such a difficult location. Thankfully I had car trips home thanks to friends. Apart from these everything was 'spot on' including the cleanliness of the rooms and toilets
Visited November 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Hi Jon, thank you so much for your 5-star review of SpaMedica. It's great to hear you found our staff so professional, understanding and helpful. We really appreciate your feedback and we apologise for any delays you may have experienced. Kind regards, SpaMedica.
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Review titled Spamedica review
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Very friendly, efficient, professional service. Clean comfortable environment . Helpful receptionists, nursing staff very kind and give clear instructions. Surgeon excellent, very reassuring and clear communication.
Visited November 2023
Review titled SpaMedica Poole
Replied on 19 February 2024
Dear patient, thank you so much for your 5-star review of SpaMedica Poole. We’re so pleased that you found our staff so professional, efficient and friendly. Best wishes, SpaMedica.
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Review titled A very clean efficient and friendly clinic
Rated 5 stars out of 5
by Sheila Reeve - Posted on 14 November 2023
I was so nervous about my cataract surgery. All the staff were helpful and friendly. I was surprised how quick and painless the surgery was. I am looking forward to having my second eye done.
Visited November 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Thank you so much for your 5-star review of SpaMedica Sheila. It is nice to hear that you found our staff so helpful and friendly. Best wishes, SpaMedica.
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Review titled Excellent Experience
Rated 5 stars out of 5
by Michael Hunt - Posted on 05 November 2023
From referral to assessment to first cataract operation completed in a matter of weeks. Great organisation, facilities and staff. The whole experience was efficient. I was anxious about the operation but nurses and surgeon put me at ease. The next op will be a breeze!!
Visited November 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Thank you so much for your 5-star review of SpaMedica Michael. It's great to hear that you've had such a positive experience with our service. Wishing you all the best, the SpaMedica team.
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Review titled Effective and efficient Cataract surgery
Rated 5 stars out of 5
by Rob - Posted on 05 December 2023
I was referred to Spa Medica Poole because of worsening cataracts Careful measurements were made on my eyes in September 2023 using the modern equipment expertly operated by the friendly efficient and professional nurses of the Poole location. The consultant was excellent ,discussed the results and explained the procedure of cataract surgery. As a complex case I was referred to the Southampton centre and returned to Poole for follow up in Nov 2023 after my first cataract operation. I have just had my second cataract operation so the whole process from first assessment to completion of both cataract operations took just 3 months. I also benefited from the help lines where any remaining questions were answered promptly. It is amazing that that reliable decisions for selection of the implant lens is made on measurements to ensure the best result. I can highly recommend Spa Medica for delivering a great, efficient, high quality service. Thank you Spa Medica!
Visited November 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Thank you so much for your 5-star review of SpaMedica Rob. It is wonderful to hear that you found our service so friendly and efficient. Best wishes, SpaMedica.
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Review titled Efficient and painless treatment
Rated 5 stars out of 5
by Mike Brown - Posted on 28 November 2023
The whole experience from arrival to departure was very efficient. The procedure was explained and carried out very efficiently and only took only 9 minutes to carry out! My first experience only 3 months previously took 1 hour and 20 minutes from my arrival at the facility until I rang my wife to ask her to collect me. The second was a bit longer - 2 1/2 hours as I fourth in the queue but nevertheless very efficient!
Visited November 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Thank you so much for your 5-star review of SpaMedica Mike. It's wonderful to hear that you've had such a brilliant experience with us. Best wishes, SpaMedica.
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Joan Harvey - Posted on 07 November 2023
I arrived at 12.30 and everything went smoothly right through to the Time to have my cataract done. Everyone concerned we’re so friendly. I arrived home at 3p.m.
Visited November 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Hello Joan, thank you so much for your 5-star review of SpaMedica. It's nice to hear that you found our staff so friendly. Wishing you all the best for the future, the SpaMedica team.
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Review titled A very positive experience
Rated 5 stars out of 5
by Jennifer Ebel - Posted on 17 November 2023
I have had both cataracts done now and the experience was excellent throughout. Minimal waiting for surgery, appointments very efficiently handled. Friendly reassuring staff, small accessible hospital environment, comprehensive post-op literature and good outcome. Could not be bettered.
Visited November 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Hello Jennifer, thank you very much for your 5-star review of SpaMedica. We are so pleased to hear you have had such a positive experience with our staff and that you found them so friendly and reassuring. Kind regards, SpaMedica.
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Review titled Fantastic practice
Rated 5 stars out of 5
by carol amey - Posted on 17 November 2023
My dad has just been seen and tests have been done and due for both cataracts to be done. The staff are all pleasant, reassuring, respectful and extremely supportive. They all put my dad at ease and answered all his questions and would very much recommend them to anyone
Visited November 2023
Review titled SpaMedica Poole
Replied on 19 February 2024
Hi Carol, thank you very much for your 5-star review of SpaMedica Poole. It is lovely to hear that you had such a brilliant experience with us. It is so lovely to hear you would recommend our service to others. Kind regards, SpaMedica.
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Review titled I Can See Clearly Now
Rated 5 stars out of 5
by Caron Rogers - Posted on 22 November 2023
From pre-op assessment to discharge the process was timely, friendly and efficient. Terrified is the only word to describe how I was feeling before surgery. However, the amazing staff did their best to reassure me. In particular the surgeon kept up a narrative as he was performing the procedure, which I found reassuring. My eyesight has been restored, for which I am very grateful and cannot thank the staff enough. The coffee machine and biscuits are a bonus!
Visited November 2023
Review titled SpaMedica Poole
Replied on 19 February 2024
Hello Caron, thank you very much for your 5-star review of SpaMedica Poole. We’re so pleased that you found our staff so efficient and friendly. We understand that having eye surgery can sometimes make people anxious, so we are delighted to hear that our team were able to reassure you and put you at ease. Warm regards, SpaMedica.
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