SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about SpaMedica Poole.
Reviews
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Review titled Absolute excellence
Rated 5 stars out of 5
by June tripp - Posted on 06 January 2024
From my assessment to surgery my experience was outstanding. I was treated with the utmost respect and understanding by everyone involved. From the receptionists, nurses and the surgeon I was reassured and informed all the way. An excellent service
Visited December 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Thank you so much for your 5-star review of SpaMedica June. It is nice to hear that you've had such an excellent experience with our service. Kind regards, SpaMedica.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2023
Had both right and left cataracts dealt with recently and I was dealt with professionally and efficiently and waiting times for ops were short.
Visited December 2023
Review titled SpaMedica Poole
Replied on 01 May 2024
Dear patient, thank you so much for your 5-star review of SpaMedica. It is excellent to hear that you found our service so professional and efficient. Kind regards, SpaMedica.
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Review titled Great practice
Rated 5 stars out of 5
by Malcolm Smith - Posted on 11 December 2023
It was extremely quick,efficient and the staff were helpful and informative through the assessment and the procedure in the removal of my cataract.
Visited December 2023
Review titled SpaMedica Poole
Replied on 01 May 2024
Hello Malcolm, thank you very much for your 5-star review of SpaMedica. It is great to hear that you found our staff so helpful. Best wishes, SpaMedica.
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Review titled Great Practice
Rated 5 stars out of 5
by Diane Bingham - Posted on 15 December 2023
Everyone at SpaMedica Poole was very professional, kind and caring, making my cataract surgery worry-free. A huge thank you to everyone involved.
Visited December 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Hello Diane, we are so pleased to hear you have had such a positive experience with our staff in Poole, it's great that you found our staff so professional, kind and caring. Best wishes, SpaMedica.
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Review titled Upset
Rated 2 stars out of 5
by Melanie Morris - Posted on 03 January 2024
Upset that at my pre-assessment tests that they were not checked thoroughly by the consultant and a mascular hole missed .
Visited December 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Hello Melanie, we are sorry to hear you have had a negative experience with our service. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. Complications during or after cataract surgery are rare, so we’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send am email to contact@spamedica.co.uk with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.
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Review titled Wonderful service
Rated 5 stars out of 5
by Michael Watkins - Posted on 03 November 2023
Every time I visit everyone is so pleasant and efficient. Nothing is too much trouble for them and they are all so cheerful
Visited November 2023
Review titled SpaMedica Poole
Replied on 04 April 2024
Hello Michael, thank you very much for your 5-star review of SpaMedica. It's great to hear you found our service so pleasant and efficient. Kind regards, SpaMedica.
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Review titled Excellent .
Rated 5 stars out of 5
by David Theobold - Posted on 02 December 2023
The entire process from assessment and throughout the procedure was excellent. From every member of staff, to the consultant there was a feeling of care, reassurance and professionalism.
Visited November 2023
Review titled SpaMedica Poole
Replied on 19 February 2024
Hello David, thank you so much for your 5-star review of SpaMedica Poole. It’s brilliant to hear you have had such a fantastic experience with us. Best wishes, SpaMedica.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2023
Very good staff helped me overcome my nervousness and made me feel at ease Very efficient and appointment was on time Very clean facility
Visited November 2023
Review titled SpaMedica Poole
Replied on 19 February 2024
Dear patient, thank you so much for your 5-star review of SpaMedica Poole. We’re happy to hear you had such an enjoyable experience with us. Best wishes, SpaMedica.
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Review titled Strongly recommend
Rated 5 stars out of 5
by Sue Nevitt - Posted on 29 November 2023
I would highly recommend spa medica, as they were friendly and helpful and made the whole experience trouble free and put me at ease. Special thanks to the surgeon involved.
Visited November 2023
Review titled SpaMedica Poole
Replied on 19 February 2024
Hello Sue, thank you for your 5-star review of SpaMedica Poole. We are so happy you found our staff so friendly and helpful. Warm regards, SpaMedica.
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Review titled 5 Star Clinic
Rated 5 stars out of 5
by Brian Burridge - Posted on 16 November 2023
My first cataract removed last week and would like to say thankyou . to all concerned at the clinic excellent attention from beginning to end . Brian
Visited November 2023
Review titled SpaMedica Poole
Replied on 19 February 2024
Hello Brian, thank you for your 5-star review of SpaMedica Poole. It’s lovely to hear you had a positive experience with us. Wishing you all the best, SpaMedica.
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