SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Sue Neillings - Posted on 24 January 2024
Very pleased with my eye operation. No pain and no problems. Everyone was very pleasant in my care.
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hello Sue, thank you very much for your review of SpaMedica. It's nice to hear that you've had a pleasant experience with our service. Warm regards, the SpaMedica team.
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Review titled First eye bad practice second eye great practice
Rated 3 stars out of 5
by Anonymous - Posted on 25 May 2024
Whilst on the operating table I heard the surgeon ask if the pellet was out.? I thought what pellet. She then said I’ve had a good look around and can’t see anything. On returning home after a couple of days I noticed a lump in my eyelid which I thought was due to the op but then when it moved around I realised it must the pellet they were talking about. I phoned the clinic and went to have it removed after a week of it being in my eye. I was told oh they usually fall out on their own - not once was a pellet mentioned any time until I was on the operating table. I’ve not received an apology from anybody having to put two drops in 4 times a day for 8 weeks which meant I had to miss the appointment for my other eye. On my second eye there was different staff who were absolutely professional and told me that there would be a pellet in my eye although I refused it. The nurse who I saw on my next op followed all the protocol and was very kind and helpful. Also before going into theatre the nurse asked to check my eye to make sure the pellet was out although I didn’t have one in - none of that happened on my first op!!!! Hopefully the staff from the first op are no longer there as they did not follow the guidelines
Visited January 2024
SpaMedica Poole has not yet replied.
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Review titled Such nice people
Rated 5 stars out of 5
by Alexandra Warren - Posted on 07 February 2024
I had my second procedure yesterday. What nice people, made me feel at ease on all visits. The receptionist was first person and he was also very reassuring. When you think about it at first it is quite daunting but I would recommend it.
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hi Alexandra, thank you very much for your review of SpaMedica. It's excellent that our staff were able to put you at ease. We are delighted that you would recommend us to others. Warm regards, the SpaMedica team.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Andrea - Posted on 28 January 2024
I attended for cataract surgery yesterday. The whole experience from reception to surgery was fantastic. I felt informed the staff were lovely . The nurses were very calming and helped me feel at ease. The surgeon reassured me and explained everything I needed to know. The whole surgery was done smoothly and very quickly. Thanks go to all staff at Spa Medica Poole.
Visited January 2024
Review titled SpaMedica Poole
Replied on 15 May 2024
Hello Andrea, thank you so much for your review of SpaMedica. It is nice to hear that you found our staff calming and that they were able to put you at ease. Best wishes, SpaMedica.
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Review titled professional
Rated 5 stars out of 5
by Terence Moody - Posted on 20 January 2024
very good from start to finish of procedure, staff took time to explain all the procedures, surgeon took time to explain everything which calmed me down, aftercare was explained and advice given. all over and completed in 3 hours, operation only took 8 / 10 minuets
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hello Terence, thank you so much for your review of SpaMedica. It's great to hear that your experience with us has been such a positive one. Warm regards, SpaMedica.
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Review titled Brilliant
Rated 5 stars out of 5
by Roger Fox - Posted on 06 January 2024
Had my first cataract operation on Tuesday, It went very well .All the staff where very professional and reassuring. Thank You.
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hello Roger, thank you very much for your review of SpaMedica. It's nice to hear that you found our service so professional and reassuring. Kind regards, SpaMedica.
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Review titled Cataract Operation
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
The visit to the centre was very friendly and excellent service. Looked after in the waiting area. The after op medication was clearly discussed and full use of record keeping made Thank you for your wonderful expertise and care.
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Dear patient, thank you so much for your review of SpaMedica. It's brilliant to hear that you found our service so friendly and excellent. Kind regards, SpaMedica.
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Review titled Fantastic service
Rated 5 stars out of 5
by Sue Potts - Posted on 12 January 2024
From the first pre assessment appointment to the final day of the operation, everything went like clockwork, very professional, helpful and friendly. Wouldn't hesitate to recommend. Thank you
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hello Sue, thank you so much for your review of SpaMedica. It's great to hear that you found our staff so helpful, professional and friendly. Best wishes, SpaMedica.
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Review titled Excellent
Rated 5 stars out of 5
by Jackie Twine - Posted on 13 January 2024
The whole clinic was very clean and bright, the staff were really friendly and helpful all throughout my visit. The procedure was quick and painless and I was well looked after from start to finish, with everything being explained thoroughly and my nerves calmed.
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hello Jackie, thank you very much for your review of SpaMedica. It's great to hear that you found our staff so friendly and helpful. Kind regards, SpaMedica.
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Review titled Excellent experience
Rated 5 stars out of 5
by Sonia Beck - Posted on 24 January 2024
I am very impressed with whole experience. Not only was the clinical procedure smooth and comfortable, the whole visit was a pleasure. Everyone was welcoming and helpful and made my visit a pleasure. Thank you.
Visited January 2024
Review titled SpaMedica Poole
Replied on 01 May 2024
Hello Sonia, thank you so much for your 5-star review of SpaMedica. We're so pleased to hear that you felt welcomed into SpaMedica. Warm regards, SpaMedica.
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