SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing results
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
My husband who is 93 years old and has alzheimers had his cataract surgery two weeks ago at Spa Medica. The staff were polite, caring and professional. They explained everything in an appropriate way and were considerate and helpful at all times. The surgeon who performed the procedure was very kind and patient. The operation has made an amazing difference to my husbands sight. He had previously remarked how foggy the weather has been lately and had difficulty understanding that it was his eyes, not the weather, that was affecting his vision. Yesterday we drove to the beach and he said how clear the view over to Old Harry Rocks was. The difference was amazing. Thank you for giving him a much better quality of life. Can't wait to get the other eye done!
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Dear patient, thank you very much for your review of SpaMedica. It is excellent that you found our staff so polite, caring and professional. Best wishes SpaMedica.
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Review titled Friendly and professional
Rated 5 stars out of 5
by Eileen M Stephens - Posted on 12 February 2024
I was extremely nervous leading up to my procedure, however the staff from reception to medical were very reassuring. The only difficulty I had was with the face covering as I am extremely claustrophobic. The result after surgery has been amazing, I am now booked to have my post op check up at the end of the month.
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Hello Eileen, thank you very much for your review of SpaMedica. We are delighted to hear that our staff were able to reassure you. We are sorry to hear you felt claustrophobic during your procedure, we really appreciate your feedback. Best wishes SpaMedica.
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Review titled Excellent
Rated 5 stars out of 5
by Les Mould - Posted on 16 February 2024
2nd cataract op done yesterday, staff very welcoming right from arrival, had to wait a bit but overall only there for 1.5 hours which was much quicker than the first op. Everything was explained clearly and made to feel at ease. Dr explained about the op and I felt quite relaxed this time, the first op was a bit traumatic but that was my first op in 77 years. Everything explained clearly what to do post op and hot chocolate wonderful.
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Hello Les, thank you very much for your review of SpaMedica. It is great that you felt welcomed into our clinic, it's excellent that our staff were able to put you at ease. We are sorry to hear you have experienced some issues on your first visit to our clinic, we really appreciate your feedback. Best wishes SpaMedica.
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Review titled Very good practice
Rated 5 stars out of 5
by David James - Posted on 04 February 2024
When arriving greated by friendly member of staff who directed me where to go to check in. Staff there also professional and helpful. At each stage of pre operation process again professional and explained what was being preformed. The surgeon also gave a clear explanation of the procedure and what to expect. Post operation the nurse was very good going over what to expect and what to do before giving me a very welcomed drink and biscuit.
Visited February 2024
SpaMedica Poole has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
I was extremely worried about this operation/procedure. However the care, attention to detail and reassurance plus the successful outcome was excellent. Also the short waiting time and very good communication was much appreciated.
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Dear patient, thank you very much for your review of SpaMedica. It is great to hear that our team were able to reassure you before your surgery. Best wishes SpaMedica.
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Review titled Quiet atmosphere
Rated 5 stars out of 5
by Isobel Roberts - Posted on 09 January 2024
The staff are lovely, and helpful from the time you enter the building, to the time you leave, which helps calm the nerves.
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hello Isobel, thank you so much for your review of SpaMedica. It's excellent that our team were able to put you at ease. Kind regards, SpaMedica.
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Review titled excellent again
Rated 5 stars out of 5
by John Coleman - Posted on 28 January 2024
Second eye procedure, excellent again, very professional staff, you are put at ease the moment you step through the door. I would definitely recommend this facility to everyone, if you get the opportunity try it you won't be disappointed, thank you SpaMedica.
Visited January 2024
Review titled SpaMedica Poole
Replied on 15 May 2024
Hello John, thank you so much for your review of SpaMedica. It's nice to hear that you've had such an excellent experience with us. Kind regards, SpaMedica.
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Review titled Lovely people
Rated 5 stars out of 5
by Liz Symons - Posted on 25 January 2024
From my very early arrival to leaving, i was made to feel welcome and put at ease throughout the whole journey. Lovely people to deal with.
Visited January 2024
Review titled SpaMedica Poole
Replied on 15 May 2024
Thank you so much for your review of SpaMedica Liz. It's brilliant to hear that you felt welcomed into SpaMedica. Best wishes, SpaMedica.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
Everyone very friendly & put me at ease when I was nervous about the procedure. Wouldn't hesitate to have the second eye done now. Would definitely highly recommend the clinic
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Dear patient, thank you so much for your review of SpaMedica. It's nice to hear that you found our staff so friendly. It is lovely to hear that you would recommend our service to others. Best wishes, SpaMedica.
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Review titled Great practice
Rated 5 stars out of 5
by Sue Neillings - Posted on 24 January 2024
Very pleased with my eye operation. No pain and no problems. Everyone was very pleasant in my care.
Visited January 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hello Sue, thank you very much for your review of SpaMedica. It's nice to hear that you've had a pleasant experience with our service. Warm regards, the SpaMedica team.
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