SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Service at Poole
Rated 5 stars out of 5
by A.Rogers - Posted on 14 February 2024
Lovely people from having the pre-assessment to having the surgery. This is my first cataract and I was very nervous. Nurses were so nice and the consultant was too, he explained everything before and during the procedure, I was made to feel at ease at all times from arriving, right up to leaving. Everyone was extremely professional but in a friendly manner which obviously helps loads when you are nervous. Even having the drops and pellet was easy and painless. I am looking forward to having the second eye done as the sight is amazing, cant believe how clear the vision is and the colours are so much brighter. Thank you to everyone for excellent care and for the lovely coffee and biscuits, which the nurse bought over to me. Brilliant service and I would not hesitate to recommend SpaMedica Poole to anyone. The staff are a credit to this company.
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Dear patient, thank you very much for your review of SpaMedica. It is great to hear that our staff were able to put you at ease. We are so pleased that you found our service so professional and friendly. Best wishes SpaMedica.
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
Wonderful staff, spotlessly clean extremely professional . Made to feel at ease at all stages. Advised to allow three hours but all over and done with in one
Visited February 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Dear patient, thank you so much for your review of SpaMedica. It's nice to hear that you've had such a brilliant experience with us. Kind regards, SpaMedica.
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Review titled Extremely professional and caring
Rated 5 stars out of 5
by Carole Trickett - Posted on 21 February 2024
From start to finish my experience with SpaMedica was one of feeling very reassured by extremely professional and caring members of staff. The procedure was carried out very swiftly and efficiently. A huge thank you to all concerned.
Visited February 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hello Carole, thank you very much for your review of SpaMedica. It's nice to hear that you found our service so professional and caring. Kind regards, SpaMedica.
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Review titled Couldn't be faulted
Rated 5 stars out of 5
by Mike Compton - Posted on 11 February 2024
I went for my first cataract op last Friday. Everything went perfectly and smoothly. Staff were excellent, communication very clear and left with clear instructions as to aftercare. Operation was quick and painless. No after effects. Could drive day after. And the results amazing especially with colour - what a change. Will definitely have second eye done
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Hello Mike, thank you very much for your review of SpaMedica. It is nice to hear that your experience with us has been such a positive one. Best wishes SpaMedica.
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Review titled Wonderful
Rated 5 stars out of 5
by Deidre MacQueen - Posted on 25 March 2024
Firstly I must apologise for not sending my review earlier but I mislaid the form. The staff and doctors and nurses were wonderful, thank you all very much. There was no need for my apprehension I was put at ease from the beginning.
Visited February 2024
SpaMedica Poole has not yet replied.
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Review titled friendly ,efficient service.
Rated 5 stars out of 5
by greg cornish - Posted on 27 February 2024
very well run and informative as to what exactly to expect, putting patient at ease, cannot praise any higher, excellent service ,thank you to all staff.
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Hello Greg, thank you very much for your review of SpaMedica. It is great to hear that our staff were able to put you at ease. Best wishes SpaMedica.
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Review titled Cataract removal.
Rated 5 stars out of 5
by paul cobb - Posted on 07 February 2024
I can not fault the service I received during my visit. Right from the start of the pre op assessment to the operation on the 5th. Greeted at the door and paperwork done. The staff upstairs were fantastic, information, and guidance was excellent. Love the coffee machine as well and the biscuits. All along my journey, I was at ease. Going in the staff was professional and once again the information was reassuring. They checked my details not only once but a couple of times. The surgeon was claiming as well and I was told what was going to happen and what to expect. All done in under 10 minutes. After care was just as good. While I was waiting to get picked up, the girls also checked if I was due back there for a post op followed up or at my opticians. Excellent service.
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Hello Paul, thank you very much for your review of SpaMedica. It is nice to hear that you've had a positive experience with us and that our staff were able to put you at ease. Best wishes SpaMedica.
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Review titled Amazing results
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
My husband who is 93 years old and has alzheimers had his cataract surgery two weeks ago at Spa Medica. The staff were polite, caring and professional. They explained everything in an appropriate way and were considerate and helpful at all times. The surgeon who performed the procedure was very kind and patient. The operation has made an amazing difference to my husbands sight. He had previously remarked how foggy the weather has been lately and had difficulty understanding that it was his eyes, not the weather, that was affecting his vision. Yesterday we drove to the beach and he said how clear the view over to Old Harry Rocks was. The difference was amazing. Thank you for giving him a much better quality of life. Can't wait to get the other eye done!
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Dear patient, thank you very much for your review of SpaMedica. It is excellent that you found our staff so polite, caring and professional. Best wishes SpaMedica.
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Review titled Friendly and professional
Rated 5 stars out of 5
by Eileen M Stephens - Posted on 12 February 2024
I was extremely nervous leading up to my procedure, however the staff from reception to medical were very reassuring. The only difficulty I had was with the face covering as I am extremely claustrophobic. The result after surgery has been amazing, I am now booked to have my post op check up at the end of the month.
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Hello Eileen, thank you very much for your review of SpaMedica. We are delighted to hear that our staff were able to reassure you. We are sorry to hear you felt claustrophobic during your procedure, we really appreciate your feedback. Best wishes SpaMedica.
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Review titled Excellent
Rated 5 stars out of 5
by Les Mould - Posted on 16 February 2024
2nd cataract op done yesterday, staff very welcoming right from arrival, had to wait a bit but overall only there for 1.5 hours which was much quicker than the first op. Everything was explained clearly and made to feel at ease. Dr explained about the op and I felt quite relaxed this time, the first op was a bit traumatic but that was my first op in 77 years. Everything explained clearly what to do post op and hot chocolate wonderful.
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Hello Les, thank you very much for your review of SpaMedica. It is great that you felt welcomed into our clinic, it's excellent that our staff were able to put you at ease. We are sorry to hear you have experienced some issues on your first visit to our clinic, we really appreciate your feedback. Best wishes SpaMedica.
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