SpaMedica Bedford
Bedford Heights, Brickhill Drive, Bedford, Bedfordshire, MK41 7PHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Promptness and expertese
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2023
I was seen almost immediately when referred by my Optician. On the day, the process was within the timescale given in advance and I was made to relax when the investigation was done thoroughly. Surgery was also almost immediate and went very well by expert Surgeon and his staff. Overall I am very pleased with the outcome.
Visited March 2023
Review titled SpaMedica Bedford
Replied on 18 April 2023
Hi there, thank you for your 5-star review of SpaMedica. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2023
Very welcoming, excellent and friendly staff. Very clean, always offering refreshments. Reassuring - as was hesitant and nervous with procedure, but there was nothing to worry about. Looking forward for having my 2nd eye done now.
Visited March 2023
Review titled SpaMedica Bedford
Replied on 18 April 2023
Hi there, thank you for your 5-star review of SpaMedica. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Pleasant efficiency
Rated 5 stars out of 5
by Barbara Carlin - Posted on 08 March 2023
Firstly I would like to praise the staff, the excellent communication, presentation of information and the layout of the clinic. All very efficient and professional. My only point is that in the information booklet for patients page 8 it explains that monofocal lenses will be used. I was expecting to be asked whether I wanted near or distance lenses. Other than that, I was put at ease throughout and had no pain post-op.
Visited March 2023
Review titled SpaMedica Bedford
Replied on 09 March 2023
Hi Barbara, thank you for your 5-star review of SpaMedica Bedford. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Great Practice
Rated 5 stars out of 5
by Rose Dawson - Posted on 31 March 2023
From start to finish, I was treated with the utmost care and I can’t thank the team enough.. I’m so grateful for their expertise in removing my cataract and now I’m able to see clearly. I’m looking forward to getting my other eye done as soon as possible.
Visited March 2023
Review titled SpaMedica Bedford
Replied on 18 April 2023
Hi Rose, thank you for your 5-star review of SpaMedica. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Excellent experience
Rated 5 stars out of 5
by Alan Briggs - Posted on 15 February 2023
From assessment to review (still ongoing) I would not fault Spa Medica for their care, service, efficiency and clear explanation through the 'patient journey' of 2 cataract replacement lens procedures. Many thanks to all the potentially perplexing array of staff with their various roles and professions.
Visited February 2023
Review titled SpaMedica Bedford
Replied on 17 February 2023
Hi Alan, thank you very much for your 5-star review of SpaMedica Bedford. We’re really happy to hear you had such a great experience with us. Best wishes from the SpaMedica Team
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Review titled Great Service
Rated 5 stars out of 5
by John Sutherland - Posted on 20 April 2023
I had cataracts removed from both eyes after being, at Spamedica Bedford after being referred by my Optician on 2nd Feb this year. I was assessed on the 9th Feb and by the 28th March both eyes had been operated on. Throughout the entire experience all the staff at SpaMedica were so helpful and courteous and both operations were carried out with minimal discomfort. I am well on the way to recovery and have nothing but praise for the facilities and all the staff from cleaners all the way through to th surgeons.
Visited February 2023
Review titled SpaMedica Bedford
Replied on 24 April 2023
Hello, thank you very much for you 5-star review of SpaMedica. We're so pleased to hear that you had such an excellent experience with us and that our staff took good care of you. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Satisfactory medical experience
Rated 5 stars out of 5
by June Humphrey - Posted on 19 February 2023
This is a professionally run hospital with admin staff who are good administrators, eg they answer the phone to you. My only adverse comment when attending for cataract surgery was the long waiting time in a cubicle with no means of distraction. Therefore my anxiety mounted, but at the same time I don’t suppose this can be avoided and in the overall scheme of things is not excessive.
Visited February 2023
Review titled SpaMedica Bedford
Replied on 21 February 2023
Hi June, thank you very much for your 5-star review of SpaMedica Bedford. We’re really happy to hear you had such a great experience with us. Best wishes from the SpaMedica Team
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Review titled Pretty concerning
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2023
Was here with my father. Services seemed fast and great. My big issue is when we were sent to sit in reception for a bit I witness a nurse get a hot drink stand with the reception staff chin wagging. Then no glove finger in her mouth digging something out of her teeth. Then having a second go a minute later wipes finger on shirt. Does not sanitise hands then proceeds to touch 2 door handles one for admin office and the handle to the other waiting room. Admin room was then accessed by a different colleague. Covid maybe over but I'm sure putting fingers in your mouth and then working on a paitents eye could lead to infection and loss of sight. Reported to one of the reception staff who asked which one than stood there dumb founded and silent for 10seconds before he said "err yeah I will report that for you" in one of the most disinterested tones. Great service 5/5 hygiene and care 0/5
Visited February 2023
Review titled SpaMedica Bedford
Replied on 22 February 2023
Hello there, thank you for your review of SpaMedica Bedford. We are sorry to hear this, however, your comments are greatly appreciated and will be taken on board by the team. Wishing you all the best for the future, from the SpaMedica team.
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Review titled good experience
Rated 5 stars out of 5
by carol parsons - Posted on 16 February 2023
as with all things medical when eyes are mentioned there is always an intake of breath. having visited and been treated by Spamedica i can assure anybody who needs cataract treatment not to worry if you are nervous. the staff at Spamedica are fantastic and the treatment is superb. would recommend this establishment to anyone who needs it.
Visited February 2023
Review titled SpaMedica Bedford
Replied on 17 February 2023
Hi Carol, thank you for your 5-star review of SpaMedica Bedford. It’s great to hear that you would recommend us – this is indeed one of our biggest compliments. We wish you all the best for the future. Kind regards, the SpaMedica Team
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Review titled Brilliant practice
Rated 5 stars out of 5
by John Reynolds - Posted on 24 February 2023
I can’t recommend this practice highly enough.. From start to finish I was treated with respect & kindness.. I am amazed at how well I can see now & am looking forward to receiving the same when I have my other eye done..
Visited February 2023
Review titled SpaMedica Bedford
Replied on 27 February 2023
Hi John, thank you for your 5-star review of SpaMedica Bedford. It’s great to hear that you would recommend us – this is indeed one of our biggest compliments. We wish you all the best for the future. Kind regards, the SpaMedica Team
Information supplied by Spamedica