Croydon Talking Therapies
The Admin Building, Bethlem Royal Hospital, Monks Orchard Road, Beckenham, Kent, BR3 3BXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Croydon Talking Therapies.
Reviews
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Review titled Fantastic Therapist
Rated 5 stars out of 5
by Lynn B - Posted on 18 February 2024
I just wanted to express my deepest gratitude to the wonderful therapists I have been fortunate to meet and have sessions with. I recently received cbt/talking therapy from a lovely therapist who made me feel so comfortable, important and valued. I struggled to attend in the beginning but she didn’t give up on me and on being honest with her, she was very supportive and understanding. I began to feel like I was visiting a friend and I have greatly benefited from the service. I felt privileged to receive this service and I feel that the service doesn’t receive the recognition it deserves. I have received support from Croydon Iapt in the past, a few years ago and thought exactly the same. The service the therapist's provide is invaluable and I really cannot recommend it enough. I tell others who are struggling how easy it is to self refer and how efficient, and thorough the service provided is to each individual. I’m so proud of this service in the borough that I reside in especially as we are on the list of one of the most depressing places to live!! That may well be but the Iapt service is incredible. Thank you all for the amazing service you provide, it’s much needed and appreciated.
Visited September 2023
Review titled Croydon Talking Therapies
Replied on 15 March 2024
Dear Lynn B. Thank you for relaying how positively you experience Croydon IAPT and your particular therapist. This will be passed to them for their feedback.
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Review titled Really helpful experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
I did a 6-session course of Guided Self Help to tackle my anxiety and low self-esteem. My therapist was incredibly supportive, attentive and friendly. I always felt at ease talking to her over the phone and she always made sure I was comfortable. The tools that she gave me and the way she explained them to me was clear, encouraging, and something I now feel confident on applying on my own in my everyday life to continue improving. I am really glad I decided to reach out, and while I still need to work on myself, I feel this experience allowed me to make visible progress. I will definitely recommend it to others!
Visited September 2023
Review titled Croydon Talking Therapies
Replied on 01 November 2023
Dear Patient, Thank you for saying how glad you are for reaching out and being helped by your therapist through Guided Self Help. Your recommendation of the service to others has been passed to the service for their feedback.
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Review titled Helpful Support and Guidance
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2023
The advice and tips I received was helpful to start to make steps to improve my struggles with anxiety and depression.
Visited September 2023
Review titled Croydon Talking Therapies
Replied on 10 October 2023
Dear Patient. Thank you for writing about receiving helpful tips and advice from Croydon Talking Therapies. Your comment will be forwarded to the service for their feedback.
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Review titled Great support
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
Incredibly supportive and resourceful staff. I'm on self-coaching now but I'm thankful for the help I received. I totally recommend Croydon talking therapies to anyone needing mental health support.
Visited August 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear patient, Your thanks and recommendation will be passed to Croydon Talking Therapy Service for their feedback.
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Review titled Wonderful Team
Rated 5 stars out of 5
by Rasa - Posted on 22 August 2023
From the bottom of my heart, I want to say a Big Thank You For This WonderfulTeam! In 6 weeks I'm back on track and starting to understand how I can manage my mood. Once again thank you for your professionalism, understanding, and your patience towards me. Good to know you are not alone on your bad days. Follow the plan, no mood!
Visited August 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear Rasa, Thank you for your comment and thanks. This will be passed to Croydon Talking Therapy Service for their feedback.
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Review titled Kind, supportive and useful therapy
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
I had a great experience with Croydon Talking Therapies. I felt well supported by my therapist, and most of the techniques I was taught worked very well for my problems. For the ones that didn't, my therapist worked with me to find alternatives or adjust them so they did fit. Overall, I feel much better and much more confident about my mental health going forward having completed this course of therapy. Thank you :) The extremely short waiting list was an extra plus!
Visited August 2023
Review titled Croydon Talking Therapies
Replied on 01 November 2023
Dear Patient. thank you for telling us about your experience of Croydon Talking Therapies and how much more confident you are about your mental health going ahead. This will be passed to the service for their feedback.
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Review titled Understanding
Rated 5 stars out of 5
by July Luff - Posted on 22 August 2023
Was worried that I wouldn't be understood as to why and how I was struggling, but my therapist took time to understand my worries and why I had them, I felt listened to and he took his time making g sure I was comfortable the whole way through.
Visited July 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear July, Thank you for making this comment and sharing your initial reservations about speaking with Croydon Talking Therapy Service and that the therapist took the time to put you at ease and listened to you throughout your time together.
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Review titled Very kind staff; limited therapy options
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2023
The staff is attentive and kind. Unfortunately, the only available therapy option is Cognitive Behavioural Therapy (CBT), which I found to be of limited effectiveness, personally speaking (although others might find it helpful). The website states that the services may help "get to the root of your problems and to manage and overcome your difficulties", but I found that CBT did not properly address the root causes of my problems.
Visited July 2023
Review titled Croydon Talking Therapies
Replied on 17 July 2023
Thank you for writing to us about your experience of using Croydon IAPT and the therapy they offer. This will be passed to the service for feedback purposes.
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Review titled An angel with no wings
Rated 5 stars out of 5
by Antonella - Posted on 14 August 2023
The therapist was lovely, really kind, patient and understanding, listening carefully and with interest and very empathetic. I found it very easy to speak to her from the very beginning and found her lessons quite interesting, though I felt it was a bit rushed at times but to no fault from her side, more the short slot times. I have learnt quite a lot in all the sessions I attended, by video call. She will go far in her career if she keeps up the way she dealt with me.
Visited July 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear Antonella, Thank you for sharing your experience of Croydon Talking Therapy Service and of your therapist in particular. This will be shared with the service for their feedback.
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Review titled Really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
The process from request to beginning therapy was efficient and easy to follow. It did not take too long to begin my sessions, and when they started the therapist was professional, kind and accommodating of the situation. Sessions were well structured and the course gave good tools and techniques for me to take away and use. I would highly recommend this service for anyone going through tough times.
Visited July 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear patient, Thank you for providing this feedback which will be shared with Croydon Talking Therapy service and for describing how accessible and well structured you experienced it to be.
Information supplied by South London and Maudsley NHS Foundation Trust