Croydon Talking Therapies
The Admin Building, Bethlem Royal Hospital, Monks Orchard Road, Beckenham, Kent, BR3 3BXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Croydon Talking Therapies.
Reviews
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Review titled Supportive & Transformative
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
Before contacting croydon talking therapies I was really struggling and had no idea how to improve my situation. The sessions with my therapist were so supportive: enabling me to get a clearer picture of the nature of my struggles, and providing me with tools & techniques that have been really transformative. I feel in a very different place now, and much more equipped to look to the future with some hope. Thank you!
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 01 November 2023
Dear Patient, thank you for writing to say you now feel like you are in a different place following contacting Croydon Talking Therapies. Your thanks will be passed to the service along with your feedback.
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Review titled Please reach out and get help
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
This service is run really well. All issues are taken seriously from the initial reaching out to deciding the best way forward to undertaking therapy. Mostly well-organised and the therapist knows their stuff. Thank you.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 13 November 2023
Dear Patient, Thank you for sharing your observations about Croydon Talking Therapies. This comment will be passed to the service for their feedback
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Review titled Some good some bad
Rated 3 stars out of 5
by Anonymous - Posted on 09 November 2023
Honestly, I was a bit disappointed with my experience. It feels like this service is more useful for people who are dealing with mild mental health issues, as they teach you about how to 'work your mind' as per say, to help recover. However, they fail to actually adapt to your individual needs. In therapy, I feel you should have time to talk about your issues and the therapist / clinician should respond accordingly to the issues. It felt like they didn't actually understand what's going on for me, and instead were just reading 'cbt' out of a pdf. I could have obtained all this knowledge from literally reading the pdf they've sent me. It just doesn't feel right. It feels like having therapy with a robot, rather than an actual human being listening and responding accordingly. Private therapy was much better if you can afford it. I'm just being honest. If your problems are moderate or severe you should try to go private. If it's a mild blip in life and you need a helping hand up, this service will probably help.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 14 November 2023
Dear Patient. Thank you for leaving this feedback and view about your experience of Croydon Talking Therapies. This will be sent to the service for their feedback.
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Review titled Difficult experience. Practical help eventually forthcoming.
Rated 3 stars out of 5
by Andrew - Posted on 26 October 2023
A difficult and at times I felt inappropriate initial assessment. Despite this I felt the therapist assigned to me eventually offered practical support to find me some potential help to address my needs after I had tried so hard to get help through my own attempts and each time received no response. An invaluable contribution to my ongoing welfare was made by my therapist by the end of our exchanges.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 01 November 2023
Dear Andrew. thank you for giving this review letting the service know there were some initial difficulties your therapist offered practical support to address your needs. This will be passed to the service for their feedback.
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Review titled Great experience at Croydon Talking Therapies
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
I recently had a session of CBT at Croydon Talking Therapies and found it very beneficial and helpful for my general mental health. My therapist was kind, caring and also extremely professional in terms of knowing exactly how to handle and advise on my own particular situation and help me with tools geared specifically to my needs. She was flexible and understanding when this was needed, warm and easy to talk to at all times. I looked forward to our sessions and felt that I benefited hugely from them.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 13 November 2023
Dear Patient, Thank you for reporting how beneficial and helpful Croydon Talking Therapies sessions have been. This comment will be passed to the service for their feedback.
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Review titled Utterly helpful
Rated 5 stars out of 5
by Sez - Posted on 17 November 2023
I want to say how incredibly helpful I found this experience. At the a time when I felt truly helpless and in a very dark place mentally, talking therapy was exactly the programs I needed and I cannot thank them enough. Talking therapy helped me overcome a very tough time and empowered me with tools that has not only helped me overcome what I was going through but improved my daily relationship with the ones I love. Talking therapy showed me a path forward and helped me feel strong enough to keep going. I am forever grateful. Please don’t stop this program. It’s meant the world to me.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 07 December 2023
Dear Sez, Thank you for writing about how Talking therapy helped you overcome what you were going through. Your comment will be forwarded to the service for their feedback.
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Review titled Relaxed learning
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
My 15 sessions across the past few months were always conducted in a relaxing and warm manner which enabled me to open up about my anxiety, and therefore achieve better results when it came to tackling it. This was down to the great efforts of my therapist, who has presented me with the skills needed to become my own therapist now that my sessions with him are complete.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 05 April 2024
Dear Patient, Thank you for your comment on your therapy and therapist. This will be passed onto Croydon IAPT for their feedback.
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Review titled Unique practice
Rated 5 stars out of 5
by Jacqueline Palmer - Posted on 05 December 2023
I was a great experience. Therapist was patient, very supportive, good time keeping and helpful. I gained a lot of my confidence back and advice given was excellent.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 07 December 2023
Dear Jacqueline, Thank you for commenting on your positive experience of Croydon Talking Therapies and to hear your confidence has returned. This will be passed on to them for their feedback.
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 24 September 2023
Found my sessions very helpful and professional but friendly too! I think what I have learnt will be useful if/when I need it. Thank you for all your time and patience.
Visited September 2023
Review titled Croydon Talking Therapies
Replied on 10 October 2023
Dear patient. Thank you for leaving the comment about Croydon Talking Therapies. Your comment and thanks will be passed to the service.
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Review titled Useful practice
Rated 5 stars out of 5
by DEBRA BROWN - Posted on 14 November 2023
The therapist put me at ease and enabled me to talk about issues that were troubling me without judgement. Nor did she suggest solutions based on her own experience. For me, the advantage of talking to a professional rather than friends was that the therapy sessions enabled me to reflect on unhelpful beliefs and learn use tools, exercises and coping mechanisms to see past / dispell them rather than dwelling on negative thoughts that I found debilitating.
Visited September 2023
Review titled Croydon Talking Therapies
Replied on 14 November 2023
Dear Debra, Thank you for leaving this comment about your experience of using Croydon Talking Therapies. It will be passed to the service for feedback purposes.
Information supplied by South London and Maudsley NHS Foundation Trust