LloydsPharmacy Clinical Homecare
Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GUPatient ratings and reviews
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Reviews
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Review titled Diabolical service
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2024
I have been forced to use clinical home care for several years. My experience is consistently rubbish. The drivers and phone staff are nice enough though. The big issue is that my medication is often late. Some times by over a month. There have been a couple of times when the doctor has not done the prescription and lloyds can't send. But rather than telling me so I can chase the doctor they just leave me playing with my marbles in the dark. I have now had to wait over three months for medication. I want to change supplier but don't know who or how. But if you can get meds from elsewhere I strongly suggest you do so. Lloyds are pants
Visited March 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 02 April 2024
We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Dreadful Start!
Rated 1 star out of 5
by Dawn - Posted on 19 February 2024
Never had my first delivery yet, and still awaiting that. Despite several conversations that they've had my prescription since 7th Feb, and a duplicate on 13th Feb, they now say they can't find it. Really seriously worried after reading these reviews. Had no medication for my pain for months, and still waiting! This contract needs a serious review.
Visited February 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Dawn, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Not fit for purpose
Rated 1 star out of 5
by Jenny - Posted on 19 February 2024
19th February Lloyds have now had my urgent prescription since the 12th Feb. Last week was spent attempting to obtain my medication from them. Numerous phone calls and promises, which turned into blatant lies, and I still have no medication. 17.30 on Friday 16th Feb the advisor to me she was arranging to send my prescription out straight away but it would be the early hours of the morning when it arrives. I waited up until 4am! No call, no medication, no apologies and no explanation. They made no effort to call me today to update me on the situation, I had to call them. I've now been told that they have absolutely no idea where my prescription is! I should have taken my self administered injection for a longterm chronic illness, on the 12th Feb. It is now a week late, my prescription has been lost, and they have still yet to tell me when it will be sorted. I am now suffering with my illness so badly as a direct result of their incompetence. Bravo Lloyds, bravo!
Visited February 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Jenny, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Delivery never came?
Rated 3 stars out of 5
by Sophie - Posted on 11 February 2024
Waited in all day for my first lot of medications to be delivered as due to start injections next week, to receive a text the night before with time slot and delivery driver name, to get another text in the morning that driver is delayed by 1 hour to not receive the delivery at all with no communication from anyone. For this being my first delivery It’s not looking promising for the rest of my deliveries, still hoping first batch comes Monday!
Visited February 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Sophie, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. If you would like to share any further details with us, please email patientfeedback@lpclinicalhomecare.co.uk. Please accept our apologies for any inconvenience or upset this matter may have caused. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Not good
Rated 2 stars out of 5
by Cath - Posted on 18 March 2024
My experience with this company over the past 4 months has been not what I would expect from a company contracted by the nhs to ensure patients have their medication for whatever their condition is in a timely manner. I have continually had to contact the company to arrange my deliveries - if I didn’t, I would have run out of medication numerous times. My understanding is that I should receive a phone call in plenty of time before my supply runs out. I have not received phone calls (always me who phones them) and each time I tell them I don’t think this should be the case I’m told that they can see it on the system and aren’t sure why it’s not happening as it should. I have a feeling this is part of ‘the script’ when they have these complaints aired. I have also noted that the responses to some complaints are identical which again leads me to think these are scripted responses. I have made several complaints and nothing changes. …Maybe it’s time for the nhs to pass the contract on to a company that can offer the service as it is meant to be and not leave it to patients who have enough to deal with besides arranging delivery of their consultant only medication. I’m absolutely sick of it and will have to phone again as I only have a weeks supply left and they apparently need a week to arrange a delivery. lpch, step up please.
Visited February 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Cath, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Absolute Discress
Rated 1 star out of 5
by Lesley Aird - Posted on 29 January 2024
Prescription not being forfilled. Automateded text service registering the wrong response on more than one occasion. Ment to be delivered 8 weeks at a time but only being sent 4 weeks. Apparently its due to a national shortage but I know of others who are on the same drug and not being told this. Today a delivery was due. I had confirmation text with times due and drivers name. Called as delivery was late. 1st I was told it had already been delivered then I was told the shipment had never been sent. Now I only have 2 weeks left and the next delivery will be in 2 weeks leaving me without my back up stock so if the same thing happens I will be stuck without any medication. Call handler was absolutely rude and not helpful at all. Waiting for a supervisor to call me back but I have contacted my own rhymatology department to see if the company can be changed. This is disgusting.
Visited January 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Lesley, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Lost keys
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
They lost the keys to mine and other patient's homes and didn't tell anyone despite being audited and having it brought to their attention weeks ago. Only found out from driver who said that mine and other patient's keys haven't been seen for weeks. Lloyds clinical home care may have lost your or your loved ones' keys and someone might have them and the address they belong to, by not telling it's patients they are putting their lives in danger! Is this the sort of company that NHS contracts should go to? incompetence is putting it mildly.!
Visited December 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 04 January 2024
Hello We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Duty of care failure.
Rated 1 star out of 5
by Catherine Robinson - Posted on 02 January 2024
Was swapped from another medication and script sent in September 2023, finally for my new medication from them in Nov 2023. No call from a nurse as I was told it was done by a ‘different team’ so had to go through my own Rheumatology team to get a call to arrange a nurse visit on the 11th Dec. Nurse called in sick and alternative booked for 20th Dec. No show on that date, had no idea why when I called helpline and still waiting for a call to reschedule by nurse as promised. That was 2 weeks ago. I have since administered 2 injections myself due to worsening of conditions and extreme pain. Complete failure of duty of care to a patient allowing them to suffer unnecessarily. For an ‘experienced provider of clinical Homecare in the uk’ they have seriously failed here.
Visited December 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 03 January 2024
Dear Catherine We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Very disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 27 December 2023
So I sat in all day to receive an important delivery. Apparently a failed delivery, despite being at home all day. I rang to get a next day delivery to be told I had to wait 48 hours. I was home. I am furious that the delivery was designated failed despite being at home. I appealed for help but was told despite it not being my fault they had to wait 48 hours. No compassion or thought for my wellbeing for something that was not my fault. I rang and ask to speak to a manger but apparently that was not possible. Come on Lloyds up your service and response.
Visited December 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 28 December 2023
Hello We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Bad company with kaftrio
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Had impossible struggles with the comp y since 2020. Battle to get life saving drugs. Always have an inadequate supply. Have destroyed my mental health. I wish I could just get the drugs from a pharmacy instead. Important: my drug does not come up on GP system which is a problem as my drug interacts with many other drugs. GP doesn’t even know what kaftrio is - most don’t So when prescribing me antibiotics I almost ended up at toxicology unit in London after being. Just let us have this drug from pharmacy via GPs not through Lloyds who are now dangerously rubbish. Has reduced me to tears so many times I have lost count.
Visited December 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 09 January 2024
Dear patient We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team