LloydsPharmacy Clinical Homecare
Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GUPatient ratings and reviews
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Reviews
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Review titled Missing supply of MS Medication
Rated 1 star out of 5
by Laura - Posted on 24 June 2024
Was due a supply of MS medication. Delivery driver failed to turn up so called for an update. Was informed delivery cancelled at their end. Was not informed. Have spent more than 2 days chasing them to find out where medication is. Am due to go on holiday and will run out of medication before I am back. This company is failing to understand how critical the situation is. Failure to keep taking medication could result in a MS relapse and another possible stay in hospital having my heart monitored. Constantly told they will call back but no one does. This is wholly unacceptable and is compromising my health. I am stressed out with this and petrified of a further relapse. Have reached out to MS nurses to see if I can get an emergency supply from the hospital.
Visited June 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 25 June 2024
Dear Laura We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Patient Safety and Improvement Team
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Review titled Poor service
Rated 1 star out of 5
by Anne - Posted on 16 July 2024
I am definitely not satisfied with the service regarding the long wait of delivery of my medication from Lloyds Pharmacy Clinical Homecare. Delivery slot was arranged for Friday 14th June, I received a text message it would be between 2-4 pm. Nobody turned up and so my Guys hospital anaemia called Lloyds Pharmacy Clinical Homecare and was told that someone would be contacting me soon to re-arrange. This did not happen so I called up on Monday 17th and was told that there had been trouble with the delivery van and that someone would call me to re-arrange a day/time, but this did not happen. I rang on Tuesday 18th June, this time being told that there had been an issue with temperature in the warehouse and that is why I did not receive my delivery. The representative arranged for my medication to be delivered Friday 21st June. It did not arrive! When I rang I was told that my medication could not be found in the van! I insisted this was dealt with over and over again. I was promised a priority delivery on Saturday 22nd. I rang on the 22nd to be told, no they did not have a timeline for delivery that day, but it should be delivered on Monday 24th June. I rang on Monday 24th to find out what time it would be arriving as I had not received any communication about it. Eventually I was informed that I was having a priority delivery which I did receive at 8pm that day. I think this is a very poor service, making patients wait so long to start their prescribed therapy and I would be interested to know if the prescribers know their patients are waiting this length of time! The differing explanations for why the delivery did not take place alongside the complete lack of communication about this, as well as nobody contacting me to re-arrange and leaving me to do it, shows Lloyds Pharmacy Clinical Homecare totally failed to provide necessary care within sensible timelines. I honestly do not think I would have received this medication had I not been consistent in calling them repeatedly. The amount of times I had to call Lloyds Pharmacy Clinical Homecare over this one delivery was totally absurd. The length of time each call took to get through was frustrating and timewasting and the whole episode was stressful and upsetting. I have contacted Lloyds Pharmacy Clinical Homecare about my issues and I am awaiting their response. I hope this happens!
Visited June 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 16 July 2024
Dear Anne We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Patient Safety and Improvement Team
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Review titled Absolutely atrocious
Rated 1 star out of 5
by Sarah - Posted on 05 June 2024
This is the second time I’ve had to chase a medication delivery. The service was reliable when in the Glasgow office which has since been closed. The England office is apparently in London and I was told that Northern Ireland postal codes are coming up as Scotland on their systems. I have MS and need my refrigerated injectable meds to be delivered promptly. This company are failing. Judging by the reviews, I’m not the only patient being dangerously failed by this poor excuse for a company. I’m stressed and frustrated.
Visited June 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 06 June 2024
Hello, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled No care for patients waiting in for medication that isn’t delivered
by Anonymous - Posted on 16 May 2024
I work in schools but as this is the only company the nhs will get to deliver my refrigerated medication I have no choice but to use this service as I can’t just go and get it from a pharmacy. I take time off work to be in as they will only deliver it to my home rather than a pharmacy with a fridge. I have been attempting to get medication delivered for weeks and get a time slot text the night before on two occasions I have waited in all day and it hasn’t come I was told they had a driver shortage last week and this week it just wasn’t put on the van. Neither time was I contacted by them. This time the person on the phone responded I wasn’t due it unto Sunday, I do take the medication weekly on Sundays she is correct but due to these issues I have missed two doses so her reassuring me to call her tomorrow to rearrange which is Friday is unhelpful as then I will be looking at another missed dose so two in total as I was out of medication two weeks ago something they know as they ask how much you have when they book the delivery. It’s a joke but I have no choice to take unpaid time off work for this. I then am stressed and unwell but there is nothing I can do as I get no choice. The nhs is wasting money and not offering patients the ability to pick another company if this one is awful means they have no incentive to actually do their best. Patient care is not a priority either just a number to them. Not a person with serious medical issues who needs her condition to be stable for major heart surgery. Which the longer it is unstable the worse it gets. They are contributing to my condition being unstable.
Visited May 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 20 May 2024
Hello, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Dont know whats happened
Rated 2 stars out of 5
by Kirsty - Posted on 25 June 2024
My crohn's medication is delivered through them and never had a problem before but recently the service is shocking. An error was made on my prescription that said inject every 12 weeks instead of my usual 8, contacted Crohns nurse who contacted them to change it to 8 weeks as usual as it was just an admin error. Phoned them up again, something wrong with system and the label still says 12 weeks but prescription is now for 8 weeks. They said they would get back in touch with me. 2 weeks later since that phone call and Nothing and I am now due my injection tomorrow but no medication. Takes ages to get through to them on the phone - it was never like that before when you called. Had to phone again today as still no one got in touch with me and it's still not sorted. The girl i'm talking to apparently getting manager involved to see why its still not sorted. This has been on going from 6th May!
Visited May 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 25 June 2024
Dear Kirsty We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Patient Safety and Improvement Team
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Review titled Unacceptable service
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
Similar to the rest of the reviews, you constantly have to chase them up. My experience is almost identical to all other reviews. I am about to ring them to chase them for the prescription. And their response seems to be a copy and paste job. Perhaps it's an automated response due to volume of complaints?
Visited April 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 24 April 2024
Hello We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2024
I've not had my ms medication delivered to me for 2 weeks now and I've not long had a relapse here's hoping I don't have another as a result of this and there is nothing I can do
Visited April 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 13 May 2024
Hello, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Beyond awful
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
I cannot understand why the National Health Service uses this delivery company. They are absolutely incompetent. Having a chronic illness can be stressful but dealing with this company to arrange deliveries of essential medication every 4 weeks is incredibly stressful. Last month I had issues around my delivery which took many emails from me and also my rheumatology department's involvement to sort out. This month I received a text offering a delivery date and accepted it. Earlier this week I received another text telling me the delivery was being prepared and the delivery date could not be changed. I was expecting a text message yesterday evening advising me of the expected two hour delivery slot but did not receive one. This morning I have rung Lloyd's Clinical Pharmacy Homecare to find out when I can expect delivery only to be told it won't be today as they don't deliver in my area today! If this is the case why was I offered today for my delivery??? I tried to explain to the call handler that I had kept today free to receive my booked, and therefore expected delivery, when he tried to offer me other days next week. I work part-time, I cannot accept deliveries at work as I cannot store my medication properly at work or on the way home. I explained to him that as I was expecting delivery today I have appointments booked for the other day he offered me next week but can be home during the morning to accept a delivery. Yet again I am told deliveries are between 8am and 6pm and he cannot guarantee a morning delivery. I reinforced to him that I was expecting delivery today not next Thursday hence booking a medical appointment for next Thursday. I have had so many issues with Lloyd's Clinical Pharmacy Homecare and find the company very difficult to deal with. The way they operate is not acceptable, it is not a service, it is stress. Other companies can specify a morning, afternoon, evening or weekend delivery, why can Lloyds Clinical Pharmacy Homecare not do this? I know that I will receive the usual response, telling me that I have not received the service they expect & to email the patient feedback email address. As I told the call handler earlier I wanted to speak to a manager but guess what! As usual no manager was available, but someone can call me in 48 hours! How can a company providing a service delivering medication operate in this way? I am beyond frustrated this morning as yet again Lloyd's Clinical Pharmacy Homecare have let me down.
Visited April 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 April 2024
Hello We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Awful service
Rated 1 star out of 5
by Paul kent - Posted on 11 April 2024
Every single time I need my medication I have to chase these people for it. They have no clue what's going on, don't converse with the pharmacist and the staff on the end of the phone aren't very knowledgeable. Just an awful company to deal with
Visited April 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 12 April 2024
Dear Paul We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Completely Useless
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
Lloyds Pharmacy Clinical Homecare are completely useless, they have not followed up with hospital when my prescription expired, I chased them to do this, they didn't, I chased them again, and again. Eventually I managed to confirm they had a prescription, but they hadn't acted on getting it booked for delivery, now I am left without my medication! I basically have had to do all their work for them and they take the money for zero service. This has happened to me almost every time I have a prescription renewal.
Visited March 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 02 April 2024
Dear Patient We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team