LloydsPharmacy Clinical Homecare
Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GUPatient ratings and reviews
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Reviews
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Review titled useless
by Anonymous - Posted on 20 August 2024
LloydsPharmacy Clinical Homecare continue to harass me with phone calls about deliveries when i have already sorted this out or told them i dont need anything. After sorting things i get 2 or 3 phone calls after i have sorted delivery. When i tell them this they say they dont have that information. Since they took over drugs delivery i have told them many times they dont know what they are doing. Im fedup with the phone calls They need to stop. The NHS need another company because this LPCH is ruining the reputation of the NHS
Visited August 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 20 August 2024
Dear patient We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Patient Safety and Improvement Team
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Review titled Absolutely useless
Rated 1 star out of 5
by Des - Posted on 13 August 2024
Lpch totally useless they have now failed to deliver my prescription twice failed to either phone or text me to let me know if they are going to deliver any time soon they won't answer the phone totally totally useless not got any injections left gonna have to phone my consultant see what she can hope there is some other company out there that the NHS are considering using
Visited August 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 15 August 2024
Dear Des, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Atrocious service
Rated 1 star out of 5
by Judith McDowell - Posted on 07 August 2024
My experience of Lloyds Pharmacy Clinical Home Care has been appalling. I have had to chase and chase them for delivery of my medication for the last eight weeks. I’m still waiting for a call back from them, but not holding my breath. Even with the intervention of my Consultant a month ago I am no further forward. I have also just been told by the call Center that as I had missed so many injections they may not be able to supply! Like others who have given reviews, we were given this medication for good reason, withholding it due to what seems like an ineffective software system or just incompetence , is cruel. The NHS should seriously consider finding another supplier who can cope with the demanding workload. Or maybe fining them for late deliveries when it’s their fault.
Visited July 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 08 August 2024
Dear Judith, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Delivery
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2024
Delivery driver did not kock on the door of the delivery address just put notice through letterbox to say you were out when there was someone in the address if she did not open door he would have driven away in I would have to rearrange delivery again didn't give any time to get to the door until she opened it up to get the delivery
Visited July 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 31 July 2024
Hello, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled No delivery
Rated 3 stars out of 5
by Barbara Steel - Posted on 08 July 2024
Due a delivery on the 1st July between 11-30 and13:30 it never arrived tried phoning but just stuck in a queue every time for over 20 mins. Tried e-mailing no response now needing my injections and still no word can you please help.
Visited July 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 09 July 2024
Hello, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
At present I do not have medication and despite numerous attempts via email and phone (Including waiting on hold for +30mins) have been unable to speak to anyone and I do not when this situation will be resolved. Customer service is extremely poor! And there seems to be no escalation route
Visited July 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 23 July 2024
Dear patient We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards Patient Safety and Improvement Team
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Review titled Cancelled delivery without telling me.
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2024
After a week of chasing my prescription they finally booked it for the 17/7/24. Driver did not show and I wasn't notified that it had been cancelled. It was only when I phoned them, after having waited on hold for 45 mins that I found out it had been rescheduled. I have asked the hospital if I can just collect it from them from now on, I don't want to have to deal with this company again. Appalling service service for such important medication. Wouldn't trust them to deliver newspapers nevermind meds.
Visited July 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 23 July 2024
Dear patient We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Patient Safety and Improvement Team
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Review titled Completely Unresponsive
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2024
I am stunned by the fact that I sent my original email relating to the fact that I needed to have my infusion administered on 17th July and then only received your response on 22nd July even though LLoyds Pharmacy Clinical Homecare claim to respond within 24 hours. Add to this the fact that LLoyds Pharmacy Clinical Homecare stated that they asked the nursing team to contact me urgently (1 week ago), and I am still waiting for them to do so. I have now been without medication for two weeks and I am going on holiday on 1st August (this Thursday) and there appears to be nobody from this organisation that cares enough to assist regardless of the fact that they take payment from the NHS !!!! What do I need to do to get attention from LLoyds Pharmacy Clinical Homecare and to have somebody administer my infusion that I have had sitting in my fridge since 18th July ? Please, Please, Please can you sort this out and not just 'Ask' somebody to contact me. Philip Miller
Visited July 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 29 July 2024
Dear Mr Miller, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Patient Safety and Improvement team.
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Review titled Clowns in a circus
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2024
I persistently state I can’t be home in the afternoons, yet my delivery is always allocated to afternoon when I’m out on the school run, which is constantly told to them on the phone. I can’t leave my children at the school gate because of this companies incompetence. I repeatedly state I’m home every morning/eve, yet I’m allocated afternoons. No one seems to listen and when you phone to re-arrange they state they can’t rearrange I’m going to have to wait over a week and they have the nerve to give you that scolding tone - by that time of a re booked slot the meds have near run out (1 left, that nights) . The meds need to be kept refrigerated so I fail to see why you can’t accommodate my time slot to when I’m home - every morning/evening. I find out the time slot at 19:30 the eve before delivery so I can’t even phone anyone to rearrange, how convenient for the company. I don’t understand why the nhs uses this company, it’s a farce. Something seriously needs to be done.
Visited June 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 05 September 2024
Hello We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Missing supply of MS Medication
Rated 1 star out of 5
by Laura - Posted on 24 June 2024
Was due a supply of MS medication. Delivery driver failed to turn up so called for an update. Was informed delivery cancelled at their end. Was not informed. Have spent more than 2 days chasing them to find out where medication is. Am due to go on holiday and will run out of medication before I am back. This company is failing to understand how critical the situation is. Failure to keep taking medication could result in a MS relapse and another possible stay in hospital having my heart monitored. Constantly told they will call back but no one does. This is wholly unacceptable and is compromising my health. I am stressed out with this and petrified of a further relapse. Have reached out to MS nurses to see if I can get an emergency supply from the hospital.
Visited June 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 25 June 2024
Dear Laura We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Patient Safety and Improvement Team