LloydsPharmacy Clinical Homecare
Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GUPatient ratings and reviews
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Reviews
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Review titled Poor Service, no communication,no respect
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Lloyds Pharmacy Clinical Homecare arranged delivery of my injections for Tuesday 21st March estimated time between 8.30 & 10.30. I was still waiting at 12.30 so tried to ring but I was number 9 in the queue. At 1.00pm I received a message advising due to driver absence your delivery will not be made today, delivery will now be 23rd. I had an appointment for the 23rd so rang them this time number 7 in the queue. After a long wait the appointment was changed to friday 24th. On thursday 23rd I returned from my hospital appointment and a driver turned up with my friday delivery! What is going on with this company, no communication,whatsover. If your driver didnt turn up for work let your customers know! Why leave it nearly 5 hours! Sort your phones out, nearly 45 minutes wait to rearrange delivery and then you change it again!
Visited March 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 31 March 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled No customer service no deliveries
Rated 1 star out of 5
by IMichael chambers - Posted on 28 November 2023
I am suppose to get my injections for my arthritis delivered every 12 weeks by this crowd I’ve had one delivery in 12 months despite trying to call arranging delivery to my mums and it being attempted delivery at wrong address not willing to leave it with my daughter as well when instructions where given that she could receive this filed several complaints with them had no outcome from them or a response even asked for a manager to call me back never happened despite the nhs paying them thousands a year to deliver my critical medication which enables me to have a semi Norma life .
Visited March 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 12 December 2023
Dear Mr Chambers We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Poor service and administration, and hard to contact
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
I have had problems with this company for years now from not being able to get through on the phone - no longer a freephone - to deliveries either too early or late, leaving me three times without my medication to take. They only tell you the time by text the previous evening and tell you the office is closed, so there is no chance to change it if you need to go out. They deliver, then call you 2 weeks later for another one, even though the batches last 3 months, then forget to call you when you tell them. Recently they stopped a perfectly valid prescription because I innocently asked if it was the new larger pen or the old lesser dose one. Instead of calling the hospital to check - quick and easy - they did not call me and I had to chase it up and am now past my injection date with no medication. They continuously blame the hospitals for their incompetence. I am fed up with them; and its the poor drivers who get the stick for their appalling lack of proper care and administration. They must charge the NHS a small fortune for poor delivery and its time the NHS sought another provider for delivering medicines.
Visited February 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 16 February 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Yet another nightmares
Rated 1 star out of 5
by Pauline Baker - Posted on 25 January 2023
Last month no contact by Lloyds. No medication. They state Freeman Road has not forwarded prescription. I say I will contact Rheumatoid. They say sorry we have found it. Latest delivery arranged Monday by phone. Text comes to say delivery will be Wednesday. I have already taken Monday off. Rang and explained situation and request morning delivery so I can go to work all be it late. Text comes too late to contact back to say they will deliver late afternoon. Speak to neighbours everyone out. Phone alloy customer service to say I can’t take more time off and have no medication. I ask if it can be put in fridge in my absence. I tell them I will take full responsibility for open door. Put stickers on both doors to explain issue and add a sticker to fridge door adjacent to outside door. Plus Thankyou. Lady at customer service says this will be fine. I thank her profusely. Come in from work 6:30pm. No medication. No card in door. No medication. Lloyds are the worst company I have ever dealt with.
Visited January 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 16 February 2023
Hi Pauline, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Yet another nightmares
Rated 1 star out of 5
by Pauline Baker - Posted on 25 January 2023
Last month no contact by Lloyds. No medication. They state Freeman Road has not forwarded prescription. I say I will contact Rheumatoid. They say sorry we have found it. Latest delivery arranged Monday by phone. Text comes to say delivery will be Wednesday. I have already taken Monday off. Rang and explained situation and request morning delivery so I can go to work all be it late. Text comes too late to contact back to say they will deliver late afternoon. Speak to neighbours everyone out. Phone alloy customer service to say I can’t take more time off and have no medication. I ask if it can be put in fridge in my absence. I tell them I will take full responsibility for open door. Put stickers on both doors to explain issue and add a sticker to fridge door adjacent to outside door. Plus Thankyou. Lady at customer service says this will be fine. I thank her profusely. Come in from work 6:30pm. No medication. No card in door. No medication. Lloyds are the worst company I have ever dealt with.
Visited January 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 16 February 2023
Hi Pauline, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Very frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2023
I have on several occasions received my medication too soon. For example, I received 2 boxes, which is 2 month's supply, and then the following week received another box. My medication is very expensive and needs to be kept in the fridge.
Visited January 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 16 February 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled No communication for months
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
I used to get a text every month to arrange my medication delivery. I haven’t received one since June and it’s now November. Every month I call to order my meds and I flag this each time. One time I was even told I’d definitely get contacted in October. This did not happen. Why have the texts stopped? It’s very poor that it’s not happening when it’s supposed to be part of the service.
Visited November 2022
Review titled LloydsPharmacy Clinical Homecare
Replied on 11 November 2022
Hi there, Thank you for taking the time to post your review. We apologise for the difficulties you’ve experienced with our service. We’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset or inconvenience caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
My husband and myself booked Flu vaccines via the Lloyds Pharmacy portal - place and time confirmed by email. When we arrived the pharmacist was unaware of booking. When a member of staff advised him why we were there he said "What about it" and glared. His response was rude and dismissive. After checking his computer he said he would do it out of "courtesy" but had no vaccine . No apology no offer of alternative date either.
Visited October 2022
Review titled LloydsPharmacy Clinical Homecare
Replied on 22 November 2022
Hi there, This is the review page for Lloyds Pharmacy Clinical Homecare. For Lloyds Pharmacy complaints please email Professional Standards Clinical Governance and Patient Experience Team