LloydsPharmacy Clinical Homecare
Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GUPatient ratings and reviews
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Reviews
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Review titled Sat a home for 3 hour
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
I took time of work to sit at home for 3 hour and they didn't even knock on the door and said on the phone fail delivery, my door bell doesn't work, I'm so annoying and now saying they can't delivery to Friday, what a joke
Visited August 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 11 August 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpchuk.com as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
This is just awful. I've been on my specialist medication for @ 10 months, with a delivery every 2 months. Fine in theory, but this is the 3rd time they have messed up. They confirmed delivery, then didn't deliver and denied that they'd even sent the confirmation the first time. Same the second time over Christmas and now despite confirmation of delivery 2 weeks ago, they now say they don't know when and it could be 5 days after the day I'm supposed to inject. They said they requested prescriptions when the hospital confirms they haven't. Infact it's just professional gaslighting of patients and and absolute failure of service. The NHS should not waste our money on this shambles.
Visited July 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 17 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Absolute appalling service
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
For the third consecutive time in a row, I have been left short of medication, and as such, I have had to contact Lloyds Clinical Homecare for an explanation as to why I have not received my regular delivery. The explanation given is always the same being that my prescription as only just arrived and it takes time to process. However, having notified the Clinical Homecare team over a week in advance of my medication running out it was brought to my attention that they already had my prescription and would process it straight away. Unfortunately, a week later, still no notification of a delivery and I had to make yet another desperate call in order to arrange one a.s.a.p.
Visited July 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 17 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Extremely Bad
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Have phoned 4 times starting 11th July and each time they have promised to sort out my medication. I have now missed a weekly injection and I am due to take another tomorrow. Each time I phone they promise to ring me back with delivery details but never do. Today I rang for the 5th time to find out I was 15th in the queue. I was previously handle by their Glasgow office and had little trouble. The move South has been handled appallingly.
Visited July 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 24 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled The worst homecare delivery service
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
Absolutely disgusted by this pathetic excuse of a company. Majority of the frontline staff are nice, I feel very sorry for everyone who works for them because of the awful system they have in place. By the sounds of it the people who pick up the phones can’t actually do a lot due to the shocking system they have into place. It’s always “I’ll pass this on to the relevant team and have them call you back”. As for a manager call. Well good luck if you’re wanting one of those. I’ve asked for a manager 3 times and every single time I get told that the managers are busy/ in meetings and that they’ll call me back, but I’m yet to receive that call. Absolutely shocking company. Avoid at all costs!!
Visited June 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 17 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Poor communication, late delivery, poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
After being with a previous healthcare company who were spot on my medication changed and unfortunately it has to be delivered by Lloyds. Long story cut short for the second time running rheumatology medication late. This time being two weeks late. Numerous phone calls and if you get through that is a bonus. I leave it on speaker and amazing how much you get done waiting! Don’t get back to you when they say they will so you have to keep calling. Do not rely on calls to get your medication you need to keep chasing. Had I not called my script would still be sitting there. There is no urgency even though hospital marks it urgent. Do not listen to where you want your delivery and still waiting for my return call which she said will phone back in 20 mins. That was this morning! After a long stressful couple of weeks I finally got my injections delivered and if I could would rather pay Hospital car park and collect them. It’s bad enough being in pain and this just makes it worse as many of you already know reading the reviews. Lloyds - what is going on? It’s hard to believe a firm like yours cannot deliver leaving patients in pain and frustrated. I’m actually dreading a few months time when I have to do it all again, it totally zaps your energy! Take note from other delivery companies who do deliver!
Visited June 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 17 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Poor customer service
Rated 2 stars out of 5
by Pauline Duncan - Posted on 22 June 2023
Chasing medication for 3 weeks as no one contacted me to arrange delivery Phoned and was told no script on the system Phoned rheumatology and told script was sent Phoned lloyds back and surprise there was a script on the sytem and someone would be in touch Waited a few days and no contact called again and told again no script on the system Numerous emails and calls later finally got a call to say my medication is ready for delivery I take this medication every 2 weeks and have missed 2 doses This is not acceptable! People dont take medication for fun it is taken to relieve symptoms and by not having it can cause pain and suffering In my case causing a lot of pain and having to take time off my work through no fault of my own A couple of their staff members were very helpfull and tried to sort the issues others not so much I have been using this service for around 2 years and until jan/feb this year i never had an issue Delivery day was always a monday then one delivery they text to say thursday Took the day off work and no delivery Phoned to be told there was no delivery driver in my area that day!
Visited June 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 27 June 2023
Dear Pauline, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Late again
Rated 2 stars out of 5
by John - Posted on 25 May 2023
2nd time in my 3 monthly repeat injections have been late this year ,December's I got in February , with loyds blaming dermatology department This time already 14 days late , lied that they hadn't recieved prescription on the 11th then back tracked when I knew the name of the person who replied to email and not even started processing it yet ,
Visited May 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 27 June 2023
Dear John, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Chaotic service that puts people at risk
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
My delivery had been agreed to a local Lloyds pharmacy. I hadn't heard anything so went to the pharmacy. No delivery. Called LloydsPharmacy Clinical Homecare who gave me no excuse for the missed delivery. Said they no longer deliver to pharmacies. Thanks for letting me know. Arranged to deliver it to my home address. Unfortunately its my old address (despite them being given my new address twice). Finally got that sorted and arranged a date to deliver to my home address. Had to take a day off work as I work full time. Guess what? Waited in all day and no delivery. Now I'm almost out of life saving medication. These people are so incompetent its dangerous. Why are the NHS still suing this business? Do the NHS actually read these awful reviews and if so, what is being done? Why is no action being taken?
Visited April 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 20 April 2023
Hi there, Thank you for taking the time to post your review. We apologise that you have had a further poor experience with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. Clinical Governance and Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Had my temperture controlled meds delivered yesterday and they wern't cold enough. Now i have to wait for them to phone me back to sort out what is going to be done about it. Because of this i will have to waste another day waiting for meds to be delivered. Why does the NHS use them with all of the complaints logged on the review site?
Visited April 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 08 September 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team