Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Reviews
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Review titled Waited 3 days and then 3 hours
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
Opened Livi app 7am Wednesday and had appointment booked for 10.30 Saturday. Sat in front of screen for 1.5 hours from 10.15 Saturday . No doctor assigned until about 13.15. Finally doctor called me just before 13.30, nearly 3 hours later. She was very nice and helpful and also explained that the ‘appointment time’ is not actually a time and more the start of you ‘waiting in line’. She said this should be made clearer and I fully agree!
Visited August 2023
Livi has not yet replied.
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Review titled Fantastic service, 10/10, 5*
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
No appts at my surgery for several weeks. Potential eye infection so the surgery suggested I contact Livi. Did so and had a video call appt later the same day with an extremely helpful, very thorough and informative doctor. Prescription sent through for collection soon after. I have nothing but praise for this service. Badly needed these days as face-to-face appts are like gold dust.
Visited August 2023
Livi has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Stephen P - Posted on 01 August 2023
Having really struggled to get a doctor's appointment (the 8am scramble), I booked a Livi appointment for today 5.15pm. It's now more than two hours later (7.25pm) and still sitting looking at my phone and holding my side. Of course, there could be a reason but having read previous reviews, it seems common practice to simply leave you hanging on. No guidance as to roughly when the call might come and fed up having been told for all this time that 'your appointment starts in a few minutes'. No it hasn't. Back to the 8am scramble...
Visited August 2023
Livi has not yet replied.
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Review titled Cancels at the time of appt - reoccurring issue
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2023
When Livi first launched, it was brilliant - good availability, great doctors, no faff. However, in the past year the three appointments I’ve had to book - the earliest I can get is at least one week away - all 3 appointments have been cancelled at the time the appointment was about to occur, with no explanation. The appointment doesn’t get rescheduled. I then have to go back to my GP to get an appointment through them, having lost a week waiting for my Livi appointment that got cancelled. 3 separate occasions, the same thing every time. Bring back the old Livi - whatever has changed is for the worse!
Visited July 2023
Livi has not yet replied.
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Review titled Appointment didn't happen
Rated 1 star out of 5
by Hilda Williams - Posted on 17 July 2023
Appointment booked and reminders recieved. Still waiting an hour after my time and details now say GP not assigned. What is that about???? tried to reschedule appointment but none available. Useless service. Shame as I have used before and was very good
Visited July 2023
Livi has not yet replied.
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Review titled Appointment unobtainable
Rated 1 star out of 5
by Richard Morgan - Posted on 18 July 2023
Used Livi in the early days when no-one knew about it and you could get an appointment in the next few days. Over the last few months have attempted to book appointments, including logging on exactly at opening time (7 am) but it always tells me 'none available, try again tomorrow'. Have gone back to ringing the surgery. Shame. Good idea poorly executed.
Visited July 2023
Livi has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Initial appointment was cancelled with no warning or indication why. Second appointment my Dr has been unassigned and now I've been staring at a "sorry for the delay" message for almost an hour.
Visited July 2023
Livi has not yet replied.
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Review titled A joke
Rated 1 star out of 5
by Mrs Debra Carlton - Posted on 02 August 2023
Update) 4th appointment cancelled today that's 4 in less than 2 weeks why give appointments if no doctors are available what the hell is going on.
Visited July 2023
Livi has not yet replied.
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Review titled Not good anymore
Rated 3 stars out of 5
by Mrs Debra Carlton - Posted on 31 July 2023
Used to be good but my last 3 appointment's have been delayed for nearly 2 hours then cancelled,can't get a GP appointment at surgery now can't get a doctor on livi nhs is going from bad to impossible.
Visited July 2023
Livi has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Ellie cass - Posted on 07 July 2023
Booked an appointment because of my ongoing struggles with my hyper mobility and currently really struggling to go to my gp surgery.. 3 appointments I had this week and all cancelled because of “overrun of appointments”. Extremely angry and disappointed.
Visited July 2023
Livi has not yet replied.