Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Livi.
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2024
Have used Livi several times now, get an appointment the same day, always had a considerate doctor and prescription issued immediately. Far far better than the service I get with my local GP. Can’t fault Livi, it’s a blessing.
Visited September 2024
Livi has not yet replied.
-
Review titled Poor time keeping
Rated 1 star out of 5
by MJI - Posted on 28 August 2024
My appointment has been moved thrice now on the Livi app which is really frustrating. Like everyone else I gave a job too and can’t manage so many changes. The first appointment was around my working hours but after that it was changed multiple times which is not great.
Visited August 2024
Livi has not yet replied.
-
Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
Was told to make a telephone appointment to discuss test results for an issue which is effecting my everyday life and have been trying to help for months. The call was 1 hour late, luckily I work from home but I still couldn’t not work whilst waiting for the call. Once I was on the call the doctor had not read into any of my history and simply said what my test result was and she will prescribe tablets, this could have easily been sent over a text. When I asked how this is related to my condition because what the doctor explained gave no help or explanation she simply said I’m not sure I think it’s something completely different. I then asked her how I should go about trying to continue to figure out what is wrong and she just said to do blood tests again in a month after I take the tablets, I then reminded her that she had told me that this result is in no way linked to my condition and she said you need to speak to your doctor again then…. Although I don’t have a consistent doctor I see a new person every time, it’s like starting again every appointment, I have been suffering for so long and this call after being an hour late made me feel confused and upset as she offered no guidance, you can tell they are agency and do not care about patients they are there to read your result prescribe a vitamin which I could have worked out and offer no advice or guidance on any long term or previous issue which the tests were actually done for.
Visited June 2024
Livi has not yet replied.
-
Review titled Was great
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2024
When the Livi service was first introduced, I switched a number of family members onto the service. Apart from having to chase for a prescription to come through, it has worked well. In the early days when not so many people had signed up to the app, I always got to speak with someone the same day. Recently, it was 2-3 days for a call back. However, when I tried last week I was told that Livi no longer works with my local GP practice, and I know have to pay to use the service. I spoke with my GP who said that most surgeries are moving away from the service. So, if you can still obtain it for free, it's useful, but I suspect their plan all along was to get people used to the service, before switching their business model over to a pay-as-you-go service.
Visited March 2024
Livi has not yet replied.
-
Review titled Friendly and helpful GP
Rated 5 stars out of 5
by Hannah - Posted on 20 March 2024
I had my first Livi video call last night with a female GP to discuss some changes in health. She was very helpful, friendly and informative. She also prescribed me some pain relief in the meantime to try amongst other options. Although I now need to try and book in again at my surgery (which was almost impossible, hence having the Livi appointment) I felt this was very helpful and has reassured me in the mean time! Thank you.
Visited March 2024
Livi has not yet replied.
-
Review titled Livi doesn't work
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Tried to book appointment to see my Doctor at Oak Tree surgery at Liskeard. Telephoned first, then directed to go online, which going through the process, directed us to download the Livi App. This was achieved on a modern iphone with good reception. Livi sent a code to confirm a video consultation. Every time the code was entered, an error notice was flagged up, saying error please try again. No matter how many times to repeat this process and re-installing the app, the same error occurs. So, unable to get help from the NHS.
Visited March 2024
Livi has not yet replied.
-
Review titled Last minute rescheduling 3 times (so far)
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2024
Have had appointment rescheduled just before its due 3 times and next date is a week after the 1st. I could have had an appointment at the surgery by this time.
Visited January 2024
Livi has not yet replied.
-
Review titled Bookings made and not held
Rated 1 star out of 5
by Peter David Bretherton - Posted on 02 January 2024
I have made 2 bookings with Livi. The first just didn't happen, no explanation. The 2nd. (today) seemed to be on track, I was contacted, sound and camera checked, and then --- nothing. I am not being allowed to make another booking.
Visited January 2024
Livi has not yet replied.
-
Review titled Appalling
Rated 1 star out of 5
by Steven Kendall - Posted on 08 January 2024
Last 3 appointments scheduled appointment changed at short notice , help very basic and today received a response to a written query submitted 4 months ago. Customer help desk never answer the phone or respond to emails . Just poor all round!
Visited January 2024
Livi has not yet replied.
-
Review titled Terrible!!
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
What is going on with the NHS lately. You cannot speak with a doctor!! Firstly called my GP surgery, as I had a letter to speak to my doctor about blood test results, to which they said they had no appointments available. I then had to book in more bloods, fine. Was told to book an appointment to speak to a doctor then. Then to be told they still had no appointments!! So they then booked me in with Livi, after waiting 45 minutes for the doctor to call me, they cancel!! Absolutely ridiculous!!!
Visited December 2023
Livi has not yet replied.