Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Heather - Posted on 22 June 2024
5* very pleasant staff and polite . Was not kept waiting and came out before my appointment time . Waiting room was comfortable and plenty of space
Visited June 2024
Review titled Healthshare Ltd
Replied on 24 June 2024
Dear Heather, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1831460 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Fantastic mri procedure.
Rated 5 stars out of 5
by Kez - Posted on 12 June 2024
All staff at the mri suite were very professional, friendly,caring,kind and helpful throughout whole mri process at Winchester based healthshare. Would recommend these people every time.
Visited June 2024
Review titled Healthshare Ltd
Replied on 13 June 2024
Dear Kez, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s MRI services at the Winchester Clinic. Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled On time
Rated 5 stars out of 5
by Rizgar Ahmed - Posted on 15 June 2024
Every thing was great on time staff friendly very clean environment and quiet place good services no delays
Visited June 2024
Review titled Healthshare Ltd
Replied on 17 June 2024
Dear Rizgar Ahmed, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be friendly and you were seen on time. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1827829 , and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
The whole process was very efficient and my scan was completed within 7 days of being ordered. Very professional staff.
Visited June 2024
Review titled Healthshare Ltd
Replied on 27 June 2024
Many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and received a further referral for onward investigations. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1833369 , your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, best regards Healthshare Group
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Review titled Ultrasound appointment
Rated 5 stars out of 5
by Suz - Posted on 21 June 2024
No hanging around. Was in within a minute of walking through the door, and I was early. I wasn’t aware I needed to have a full bladder before arriving. So had to have an internal. (But things like that done phase me) Immediately found my issue, coil incorrectly positioned. Shown me and referred me back to GP for urgent appointment. Talked me through everything in a kind manor made me feel very at ease! Thank you for being for being so considerate
Visited June 2024
Review titled Healthshare Ltd
Replied on 24 June 2024
Dear Suz, Many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s ultrasound services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1831009 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled No Problems
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
Both members of staff that attended to me were very friendly and professional. Appointment went smoothly with no problems.
Visited June 2024
Review titled Healthshare Ltd
Replied on 13 June 2024
Many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be friendly and Professional. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1826300 , your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Insensitive
Rated 2 stars out of 5
by Janet Haywood - Posted on 19 October 2024
Having had 3 cystoscopies in the past, I thought this would be a breeze. Having a new consultant didn’t faze me as he seemed likeable at my first visit with him. In the day however I was unusually very nervous and anxious, I’d recently finished counselling about serious problems from my past, so whether that was in my mind I’m not certain. But the closer I got to my apt the shaking and feeling of intense anxiety kicked in, i have never felt like this before. The nurses on the ward and staff in theatre did everything above and beyond to reassure me, but anything they asked for on my behalf was immediately shut down by this consultant who clearly looked like he had no time for this kind of “ behaviour “ I went through the procedure crying, shaking and having intense flashbacks to my childhood! All I asked for was a slight sedation, or even local anaesthetic he says “ we don’t do anything like that here” his attitude was hostile and made me feel like a wimp. In fact I’ve cancelled my follow up appointment with him today as I really don’t want to see him again if I’m honest, it was so painful and I think he could have handled it differently
Visited June 2024
Review titled Healthshare Ltd
Replied on 21 October 2024
Dear Janet Haywood, Thank you very much for taking the time to provide this feedback, we do take all comments very seriously. We strive to deliver the very best service at all times, so we are disappointed that we have not achieved this. We would however, like to apologise to you the treatment that you received at one of our Clinics. we would like to be able to look into this further for you but would need to know the clinic that you attended please email pals@healthshare.org.uk with comment reference number: 1888672 with these details. Best regards Healthshare
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Review titled Amazing
Rated 5 stars out of 5
by Suzanne Gibbs - Posted on 06 June 2024
Everything was perfect, really quick process, staff were all professional and friendly, lots free parking! Totally recommend
Visited June 2024
Review titled Healthshare Ltd
Replied on 06 June 2024
Dear Suzanne, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1822912 and name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Excellent service
Rated 5 stars out of 5
by Stephen James - Posted on 18 June 2024
Thank you for your prompt, efficient and kind ultrasound service provided at Crown Street Surgery. The appointment reminders by text were helpful. I was treated with great dignity and respect by the Surgery receptionist and by Healthshare professionals. The results were sent to my own GP immediately and I received feedback the next working day. Thank you.
Visited June 2024
Review titled Healthshare Ltd
Replied on 18 June 2024
Dear Stephen, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s ultrasound services at the Crown Street Surgery. Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Healthshare
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2024
First time used this service cannot recommend enough the service was first class from getting appointment to being seen at the local clinic. Staff were most friendly and very professional.
Visited June 2024
Review titled Healthshare Ltd
Replied on 01 July 2024
Many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be friendly and professional. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1835507, your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group