Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Very efficient, made me feel comfortable and at ease. Lovely and friendly service. When I called to make the appointment via my referral I was offered an appointment the following day, I wasn’t kept waiting and the two ladies who helped me made me feel very comfortable and relaxed.
Visited July 2024
Review titled Healthshare Ltd
Replied on 17 July 2024
Dear Patient, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number:1843393 with your name and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
Excellent and speedy service. The initial telephone contact was done by a pleasant and efficient person who was very clear and helpful. At the clinic the assistant at the scan was pleasant although the person who carried out the scan made no communication either before or after the procedure.
Visited July 2024
Review titled Healthshare Ltd
Replied on 01 August 2024
Dear Patient, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services however we would like to address your comments regarding lack of communication so that we can learn from this, so we would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1850119 with your name and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Convenient location
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
I was seen within 10 minutes of arriving for my appointment. I was dealt with in a friendly and courteous manner. It was in a very convenient location and made the whole experience much better than having to travel to a mai n hospital. Would be happy to attend this Clinic again
Visited July 2024
Review titled Healthshare Ltd
Replied on 11 July 2024
Dear patient, thank you for taking the time to provide this feedback. We are pleased to hear that you found the service to be friendly and courteous at your appointment. We do hope that any future care that you receive meet these standards. We would like to pass on your comments to the team that cared for you. If you would like to do this please email pals@healthshare.org.uk with comment reference number: 1839922 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Good service
Rated 5 stars out of 5
by Janice - Posted on 24 July 2024
Was feeling a little nervous about MRI but felt reassured by helpful staff who made sure I was comfortable gave me a panic button in case I had any issues. Thankfully all went well.
Visited July 2024
Review titled Healthshare Ltd
Replied on 25 July 2024
Dear Janice, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI service and found our staff to be helpful. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number:1846519 name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Very Good Healthcare Practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2024
I recently had an ultrasound scan and was treated with respect and care. I was also kept informed what was happening. I am a very nervous patient and am 81 years old but felt comfortable and reassured
Visited June 2024
Review titled Healthshare Ltd
Replied on 20 June 2024
Dear patient, many thanks for your kind feedback. We are pleased to hear that you have had a positive experience of using Healthshare’s ultrasound services and received great care. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1829927 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, best regards Healthshare Group
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Review titled Great diagnostic centre
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
Wembley centre for health and care. The staff was professional, friendly and caring and they explain the procedures in simple terms. The minute you arrive they greet you and they go through the procedures with care and dignity. Very please with their services.
Visited June 2024
Review titled Healthshare Ltd
Replied on 13 June 2024
Dear Patient, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services at the Wembley centre for health and care. Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Great service
Rated 5 stars out of 5
by Jan - Posted on 05 June 2024
Such an efficient experience all round got results next day and my treatment next week. Well done NHS
Visited June 2024
Review titled Healthshare Ltd
Replied on 06 June 2024
Dear Jan, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1822874 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Excellent practice
Rated 5 stars out of 5
by Nina - Posted on 24 June 2024
I was very impressed with the level of professionalism. Also made to feel relaxed. The preparation details helped with the appointment too.
Visited June 2024
Review titled Healthshare Ltd
Replied on 24 June 2024
Dear Nina, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be professional and that you were made to feel relaxed. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: Many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be friendly. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1831993 , and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group.
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Review titled Nice staff but felt rushed
Rated 3 stars out of 5
by Kate - Posted on 05 July 2024
I attended the clinic for an abdominal and pelvic ultrasound. The preparatory instructions were clear; basically had to fast for 6 hours and drink a whole lot of water. The two individuals conducting the scan were pleasant and professional however the process felt quite rushed. When I have had these scans before, I have always been asked to change into a gown but here I basically had to take my shorts off and tuck my t-shirt into my bra which felt a bit undignified. When the scan was over I could have done with a moment to just sit and at least have a cup of tea before I was let out of a fire door straight into the car park, but I was indeed let out of a fire door straight into the car park. This is no criticism of the individuals who did the scan as they are probably under time pressure and that’s probably just the process. It could do with refining.
Visited June 2024
Review titled Healthshare Ltd
Replied on 05 July 2024
Dear Kate, thank you very much for taking the time to provide feedback about your appointment at one of our clinics. We do take all of the comment we receive seriously and would like to look into further so this can be addressed for future patients , if you would like us to do this please sent an email to pals@healthshare.org.uk with comment reference number: 1837327 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Thank You!
Rated 5 stars out of 5
by Christine Skelton - Posted on 13 June 2024
Each member of staff I spoke to was extremely friendly and courteous. The person who dealt with my situation was most reassuring and inspired confidence. Thank you for a great visit.
Visited June 2024
Review titled Healthshare Ltd
Replied on 14 June 2024
Dear Christine, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1827007 and the name of the clinic you attended. Best regards Healthshare Group