Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
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Reviews
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Review titled Very disapointed
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
My appointment with Healthharmonie (Basford) was 9.00am I arrived at 8.57am waited and waited, the consultant I was to see arrived at 9.16am. Consultacy took no more 3 minutes & I was told that the cryogenics nurse who was to treat the skin lesion was not available so another appointment would have to be made for a date in 6 weeks time. This consultacy was a total waste of my time as my notes clearly show that my appointment was for a cryogenics treatment.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience with the doctor when visiting your appointment. We would like to investigate the concerns you have raised and provide you with a response. If you wish to provide us with further information, please email our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled Poor experience
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2024
Attended for a dermatology appointment regarding a lump close to my eye. After a 40 minute drive to the clinic, I spent about 6 minutes with the doctor. They examined the lump and then informed me briefly that I would need a biopsy probably followed by excision. I asked for more information as I am aware of the risks due to the proximity to my eye, and also that there is a wide range of possible treatments. My questions were bluntly dismissed and no written information was given to me. The next day I downloaded the letter sent to my GP (I did not receive a copy) in which the doctor wrote that they had discussed the clinical findings with me and mentioned the procedure in depth together with the potential scarring that may occur. This was completely untrue. I expressed my concerns to my GP and requested to be referred elsewhere. The only good thing about this appointment is that I was there for such a short time I didn't have to pay for parking.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 19 August 2024
Dear Patient, Thank you for sharing your experience with us. I am very sorry to hear about the lack of communication and detail provided during your dermatology appointment, especially given the important nature of the procedure and the proximity to your eye. It is concerning to learn that your questions were dismissed and that you did not receive the detailed information you needed about the biopsy and potential treatments. It is also troubling that the letter sent to your GP did not accurately reflect your experience. We strive to ensure that all our patients receive clear and comprehensive information about their procedures and that their concerns are addressed with the utmost care and attention. Clearly, we fell short in this instance, and I apologise for the frustration and inconvenience this has caused. To address your concerns and ensure that you receive the necessary information and support, please contact our Governance team directly at hh.governance@nhs.net. We would like to investigate this matter further. Thank you for bringing this to our attention. We appreciate your feedback and are committed to improving our services to prevent similar issues in the future. HealthHarmonie Ltd
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Review titled Awful service
Rated 1 star out of 5
by Sophie Donaldson - Posted on 16 May 2024
I waited over a year for my dermatologist appointment, which was meant to be to take a skin sample. When I arrived for my appointment, I was uncomfortable with the presence of several other individuals in the room, as I was not informed about their roles or reasons for being there. My doctor was blunt, rude, did not complete the sample, but instead recommended what I could only describe as an insulting solution. They recommended that if I wanted anything prescribed for my issue, I should go back to the doctors.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Sophie, thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience with the doctor when visiting our clinic. So, we can investigate the concerns you have raised, please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie.
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Review titled Terrible at Stafford
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
Simply the worst service I have had in any industry let alone the medical industry. The rudest person I have met for a long long time was doing it. I wasn’t too nervous myself, but no way would he resolve any anxiety a patient has. The lady showing people in was very nice.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience with our service. We would like to investigate the concerns you have raised and provide you with a response. Please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled HRT -Mirena coil fitted
Rated 5 stars out of 5
by D Robinson - Posted on 10 April 2024
Had the mirena coil fitted today by a female consultant to help with my HRT symptoms. Straight away she put me at ease,friendly yet highly professional,very easy to talk to,explained in detail what would happen making the whole experience almost painless . Assisted by a lovely nurse who was equally professional but so kind and put me at ease especially when it’s a very intimate procedure.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Ms Robinson, Thank you for taking the time to provide us with your feedback. I will pass your kind comments onto the Gynaecology team. HealthHarmonie Ltd
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Review titled Excellent and consistent care & practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
One of a continued series of consultations I again experienced an appointment that was characterised by a consistent and high level of care and practice across the board. I was welcomed in a polite and friendly fashion and provided with a seat. The young lady that conducted my 'field test' was both polite and considerate whilst exhibiting a high level of friendly professionalism. My wait then to see the ophthalmologist was minimal even though the venue was very busy. The ophthalmologist conducting my appointment was friendly, again very polite and very professional. Care was taken to put me at ease, provide me with answers and ease any concerns I expressed. My condition and its progress was explained very clearly and future strategy was outlined very simply and matter of factly. I left feeling very reassured and confident that my 'case' was in competent and capable hands. Many thanks to all concerned.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to provide us with your feedback in relation to your recent Ophthalmology appointment. I will pass your kind words onto the team. HealthHarmonie ltd
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Review titled convenient & comfortable
Rated 4 stars out of 5
by Mary Price - Posted on 09 April 2024
Access was easy by bus. Venue clean and pleasant. The two professionals I saw were efficient, courteous and informative. Instructions about ongoing management of condition were clear & a future appointment was indicated.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Mary, Thank you for taking the time to provide us with your feedback regarding your positive experience with our service. I will pass your comments onto the team. HealthHarmonie ltd
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Review titled Amazing Opthamologist
Rated 5 stars out of 5
by Michelle - Posted on 18 April 2024
I was sent for an appointment to the Huthwaite, Nottinghamshire location in 2023 due to high eye pressures. I was immediately started on Monopost drops and after 6 months my pressures have dropped from 28 to 19.5!! My opthamologist has been amazing throughout, he thoroughly explains everything to me in terms I can understand, by far he has been the best specialist I have ever seen, his lovely friendly nature instantly puts you at ease.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Michelle, Thank you for taking the time to provide us with your feedback. I will pass your kind words onto the Ophthalmology team. HealthHarmonie Ltd
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Review titled Bad experience
Rated 1 star out of 5
by Julie - Posted on 22 March 2024
I was seen in the AI clinic and received a call a few days later to say I had a suspected condition and needed to see a dermatologist. I received an Appt quite some distance away , drove there only to find out I had been sent to wrong clinic. Had correct appt 2 weeks later. Was in the Consultation for less than 2 minutes. Couldn’t understand the consultant as accent so strong , they stank of cigarettes, didn’t look at me when they spoke and looked completely disinterested. When I Mentioned the suspected diagnosis the dermatologist looked at me and said I hadn’t got it! . I’m Now waiting for another appt for a small procedure and have absolutely no idea what condition I may or may not have or any confidence in this organisation !!
Visited March 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Julie, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience with our service. We would like to investigate the concerns you have raised and provide you with a response. Please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled Put at ease
Rated 5 stars out of 5
by Janette - Posted on 15 March 2024
I attended Health Harmonie Dunstone Business Village this morning for a skin biopsy. Dr A and his team were absolutely superb,taking time to answer my queries and providing the necessary reassurance and support for a procedure that I was anxious about. I cannot be more grateful for the excellent support.I also would like to thank the receptionist lady for her meet and greet politeness noting her helpfulness before and after the procedure.
Visited March 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Dear Janette, Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with your appointment at Dunston Business Village. I will pass your feedback on to the team. HealthHarmonie Ltd.