Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Gillian Starkey - Posted on 26 June 2024
The appointment was on time. Staff were friendly, efficient and helpful. The consultant was superb. He explained what was wrong with my eyes very clearly and set out the treatment regime and outcomes. He was courteous and unhurried and I could not be more pleased with the treatment I received. I am delighted that I will be continuing to see this same consultant as I am impressed with his professionalism, knowledge, interest and unpatronising ability to explain what is happening. Thank you.
Visited June 2024
Review titled Healthharmonie Limited
Replied on 11 July 2024
Dear Gillian, Thank you for taking the time to provide us with your feedback. We are pleased to hear of your positive experience when attending an appointment with our clinician. HealthHarmonie Ltd
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Review titled Absolutely brilliant consultant and his assistant
Rated 4 stars out of 5
by The Woods - Posted on 28 June 2024
Appointment this morning with Consultant and his nurse,apologies I cannot remember her name.I was very concerned and they both put me at ease.They are a credit to the nhs and health harmonie.Thank you both very much.
Visited June 2024
Review titled Healthharmonie Limited
Replied on 11 July 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear of your positive experience when visiting us. HealthHarmonie Ltd
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Review titled Excellent care
Rated 5 stars out of 5
by Mrs A Hadley - Posted on 15 June 2024
All staff friendly. Dr was just lovely, very reassuring and caring. No pain felt at all with procedure
Visited June 2024
Review titled Healthharmonie Limited
Replied on 11 July 2024
Dear Mrs Hadley, Thank you for taking the time to provide us with your feedback. We are pleased to hear of your positive experience when visiting us. HealthHarmonie Ltd
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Review titled Good Service
Rated 5 stars out of 5
by Mrs J M Walsh - Posted on 03 June 2024
Doctor was exceptional,very attentive, he listened to what I had to say and I felt I could confine him,I felt like I mattered. I wish more health professionals were like this
Visited June 2024
Review titled Healthharmonie Limited
Replied on 05 June 2024
Dear Mrs Walsh, Thank you for taking the time to provide us with your feedback. We are pleased to hear of your positive experience when visiting us. HealthHarmonie Ltd
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 25 June 2024
Was seen by the dermatologist in march was told would receive an appointment for a biopsy, went today to Kidderminster june25 the Dr didn't appear to know what to do nurse said they hadn't got equipment and Dr wasn't qualified would need to see a head and neck Dr. so another appointment was made for July to go to a Bromsgrove Health centre this time, this has been a complete waste of NHS money I can understand why the NHS is in the state it is paying out for extremely poor service, I really do advise you to check out HealthHarmonie you are paying for poor service
Visited June 2024
Review titled Healthharmonie Limited
Replied on 11 July 2024
Dear Patient, thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience with the doctor when visiting your appointment. So, we can investigate the concerns you have raised, please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie.
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Review titled Unfriendly, unprofessional and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Received an unexpected appt. for biopsy one year after being told at intial appt. if I didn't hear within six weeks, it was nothing to worry about. At biopsy appt. today I was informed by surgeon he couldn't do anything as it was near my eye. Receptionist said he didn't even do procedures below the neck . What exactly is going on here? Add to this his tone and manner which was more confrontation than care. Inappropriate for that specific role. No complaints in respect of receptionist who was fine. Apparently I'm now being referred elsewherefor surgery and should hear between 4-6 weeks about another appt. but ring the office to chase it up! So this is what we get in return for the tax we pay.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience at your appointment with the doctor and the wait for your procedure. We would like to investigate the concerns you have raised and provide you with a response. If you wish to provide us with further information, please email our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled Great Consultation
Rated 5 stars out of 5
by Michael Snow - Posted on 02 June 2024
I had my second eye consultation last week. Both of my consultations were very satisfactory. The doctor was professional, knowledgeable and charming. He explained everything regarding my eye condition and I felt that I had a thorough examination. He remembered me from my appointment last year which I thought was very comforting. A very good doctor indeed.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 05 June 2024
Dear Michael, Thank you for taking the time to provide us with your feedback. We are pleased to hear of your positive experience when visiting us. HealthHarmonie Ltd
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Review titled Truly awful
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2024
I have nothing good to say about my experience with HH. On the two occasions I visited there were young women in the room with the dermatologist who were not introduced and said and did nothing for the duration of the appointment. I was there for my skin and the dermatologist never looked at or examined me. The dermatologist spoke at me and didn’t listen to anything I had to say. My information about me, the patient and the person being treated was not valid or important to HH. The entire experience was very robotic and frankly annoying. There was absolutely no empathy shown by the dermatologist and I have never felt less cared about from a medical setting. I wish never to return to HH.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 11 July 2024
Dear Patient, thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience with our service. So, we can investigate the concerns you have raised, please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie.
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Review titled Appointment way too far away
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2024
I was given an Appointment that was way too far away, so I called them, then they gave me an Appointment in my same city for a week later. So I asked them to refer it back to the Hospital as I don't trust them, besides I prefer it at the hospital, rather than an independent company. Why send people to places miles away and in the middle of nowhere, when there's availability in our own city.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear that your appointment was booked at a location too far from you. If you would like us to investigate the concerns you have raised and provide you with a response. Please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 14 May 2024
Honestly the whole appointment seem really unprofessional, The room was messy & untidy! Had two nurses in with the doctor which is absolutely fine but they were talking & giggling amongst themselves which again is fine but for such an intimate area did make me feel uncomfortable, the curtain that went around was tiny lucky I don’t get embarrassed , When I first walked in I was approached with ‘what you booked in for’ in front of the whole waiting room I wasn’t even by the reception desk at this point still by front door again for such a private appointment this was very unprofessional, felt like I was waiting for a beauty appointment with my friend rather than waiting to see a gynaecologist!!!!!
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience when visiting our Gynaecology clinic. We would like to investigate the concerns you have raised and provide you with a response. If you wish to provide us with further information, please email our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd