Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
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Reviews
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Review titled So difficult to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
Had two procedures recently and told follow ups would happen in 6 weeks time. No appointments have been sent and when I phoned was told nothing available this year. Procedures are good, when they happen, but appointments service is pathetic.
Visited October 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear you have had trouble getting an appointment, we have taken steps since your review to improve our patient experience when patients contact us to arrange an appointment. If you wish to provide us with any further feedback regarding your experience, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Unable to make telephone contact to change appointment
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2022
I received a text on 4/10/2022for an ultrasound appointment on 27/10/2022. Called straight away as I was unable to make that appointment. Spent 90min in total yesterday - 3 x30 min before getting cut off. Tried again this morning(5/10/22) with same results. This ultra sound scan is linked to my hospital appointment on 3/11/2022 so if I can’t contact them this will be affected. Can I re arrange my appointment please
Visited October 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear you have had trouble getting an appointment, we have taken steps since your review to improve our patient experience when patients contact us to arrange an appointment. If you wish to provide us with any further feedback regarding your experience, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Worst practice with no respect for eye care
Rated 1 star out of 5
by Kishore - Posted on 25 October 2022
I have been referred to this company by my GP surgery for Glaucoma. After initial appiointment, I was told to reassess in 6 months time. However no follow up from the company & I had to request my GP to get a reassessment after 10 months. When I finally got there , the clinic was a mess with most of the equipment not working due to network issues & the ophthalmologist cannot access my record and didn't want to do a scan nor compared results with a prior scan. When asked, I have been told it will be done next time in a few months time. After assessment, I has been told that I need to start using drops immediately due to hight pressure & they will be sending a prescription to my GP in 48 hours (I have been told they cannot issue the prescription to me directly). After following up with the GP, I have been told the prescription has no dosage & I was asked to contact health harmony for a proper prescription. When I called the company back again for a proper prescription, I have been told they cannot get me to talk to a clinician. A week gone by and so far I have no access to eye drops. The receptionist was so helpful but she had no access to the Optician or any clinician to get the prescription updated. The company doesn't seem to understand the seriousness of the issue..
Visited October 2022
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Amazing doctor and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
Every dermatology appointment has been on time and well organised, sympathetic to our personal circumstances with appointment times and locations and the treatment was amazingly successful for acne. I have to mention the doctor (who I know I cannot name) but her compassion, wisdom, advice and general lovely nature has made this a great experience. My teenage daughter loved seeing her and she is just one of life’s special people. Thank you so much both for the excellent medical care but for the many words of wisdom and compassion. We will miss coming!
Visited October 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service and staff. I will pass your feedback on to our team. HealthHarmonie
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Review titled Basford light therapy
Rated 5 stars out of 5
by Wes Thorley - Posted on 03 October 2022
A fantastic experience friendly staff easy to park and flexible appointment times treatment has made a great improvement to skin condition. Thanks a lot very grateful.
Visited October 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our Phototherapy service and staff. I will pass your feedback on to our team. HealthHarmonie
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Review titled Basford Phototherapy
Rated 5 stars out of 5
by Jasmine - Posted on 03 October 2022
Very flexible hours, friendly staff, able to personalise treatment if it feels you're in the machine for too long.
Visited October 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our Phototherapy service and staff. I will pass your feedback on to our team. HealthHarmonie
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Review titled Dermatology Stratford Trinity Centre & Warwick
Rated 5 stars out of 5
by Active Horseriding Lady 65 - Posted on 01 September 2022
Received a cancellation appointment when checking the progress of my next review. Appointments have been on time, quick convenient and local. All staff including call staff have been helpful. We all know the NHS is under great strain but utilising other premises like this is a great help. Thank you.
Visited September 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service and staff. I will pass your feedback on to our team. HealthHarmonie
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Review titled brilliant place
Rated 5 stars out of 5
by paul - Posted on 26 September 2022
from the moment i arrived i was made to feel that the help i i needed was here , the staff are helpful , they listen and are clear in telling you about the service. i couldnt be more grateful to them for the help and confidence they have given me throughout my treatment
Visited September 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service and staff. I will pass your feedback on to our team. HealthHarmonie
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Review titled photo therapy bassford
Rated 5 stars out of 5
by janine gorman - Posted on 30 September 2022
The staff have been amazing especially with me having my treatment over the summer holidays i have 3 children and was able to bring them with me what was a huge help to me, appointments always running on time, parking always available
Visited September 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our Phototherapy service and staff. I will pass your feedback on to our team. HealthHarmonie
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
Having waited 3 months from the GP referral was then told to come back in 3 months for a simple injection. The doctor was very rude, unhelpful and in appropriate. Probably not even qualified to do what he does. The staff were very cold. The building was just a shed and not at all professional. It was a total waste of our time. This place should be shut down.
Visited September 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when visiting our clinic and that you found the staff rude and unwelcoming. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.